Senior Service Lead Job at 360 Resourcing Solutions (Dunfermline)

Senior Service Lead

As Senior Service Lead, you will report to the Registered Locality Manager and w...

Location

United Kingdom , Dunfermline

Salary:

29954.47 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Registered (or eligible) with the SSSC
SVQ Level 3 in Health and Social Care (or equivalent qualification)
Significant experience within the social care sector, supporting adults with additional needs
Leadership or mentoring experience, with the ability to motivate and develop others
Full UK driving licence and access to own vehicle
Willingness to undergo an enhanced Adult PVG check

Job Responsibility

Lead by example, promoting and upholding Real Life Options’ values, policies and procedures
Provide day-to-day guidance and mentoring to support staff, ensuring best practice across services
Carry out regular supervisions and annual appraisals to monitor performance and promote professional development
Oversee training compliance and registration requirements, helping staff stay informed and qualified
Support and embed a strong health and safety culture by conducting regular audits and checks across services
Identify and coordinate required maintenance and ensure all documentation meets compliance standards
Work directly with service users, staff and external professionals to develop, review and update personalised care plans
Ensure that support plans reflect the individual’s needs, preferences and promote their independence
Support the recruitment process, from greeting candidates and conducting service tours to delivering thorough, service-specific inductions for new team members
Foster a positive team culture that prioritises quality support, continuous improvement and staff wellbeing

What we offer

28 days’ paid holiday (inclusive of bank holidays, pro-rata for part-time)
Accredited training to support your personal and professional growth
Employer contributory pension scheme
Health Cash Plan (for contracted hours)
£10,000 life cover
Employee Assistance Programme, including 24/7 access to counselling, legal and financial support
Reward Gateway discount scheme
Cycle to Work Scheme
Financial wellbeing support
Refer-a-Friend bonus (terms apply)

Fulltime

Senior Service Lead

We are looking for a compassionate, experienced Senior Service Lead to join our ...

Location

United Kingdom , Dunfermline

Salary:

28225.94 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Registered (or eligible) with the SSSC
SVQ Level 3 in Health and Social Care (or equivalent qualification)
Significant experience within the social care sector, supporting adults with additional needs
Leadership or mentoring experience, with the ability to motivate and develop others
Full UK driving licence and access to your own vehicle
Willingness to undergo an enhanced Adult PVG check

Job Responsibility

Lead by example, promoting and upholding Real Life Options' values, policies and procedures
Provide day-to-day guidance and mentoring to support staff, ensuring best practice across services
Carry out regular supervisions and annual appraisals to monitor performance and promote professional development
Oversee training compliance and registration requirements, helping staff stay informed and qualified
Support and embed a strong health and safety culture by conducting regular audits and checks across services
Identify and coordinate required maintenance and ensure all documentation meets compliance standards
Work directly with service users, staff and external professionals to develop, review and update personalised care plans
Ensure that support plans reflect the individual's needs, preferences and promote their independence
Support the recruitment process, from greeting candidates and conducting service tours to delivering thorough, service-specific inductions for new team members
Foster a positive team culture that prioritises quality support, continuous improvement and staff wellbeing

What we offer

28 days' paid holiday (inclusive of bank holidays, pro-rata for part-time)
Accredited training
Employer contributory pension scheme
Health Cash Plan (for contracted hours)
£10,000 life cover
Employee Assistance Programme, including 24/7 access to counselling, legal and financial support
Reward Gateway discount scheme
Cycle to Work Scheme
Financial wellbeing support
Refer-a-Friend bonus (terms apply)

Fulltime

Senior QA Lead / Senior QA Automation Lead

Senior QA Lead / Senior QA Automation Lead (Remote Role | Toronto/GTA Preferred ...

Location

Canada , Toronto

Salary:

Not provided

Myticas Consulting

Expiration Date

Until further notice

Requirements

10+ years of experience in Quality Assurance, QA Automation, and Enterprise Testing within complex enterprise environments
Strong hands-on experience with Selenium, RestAssured, TestNG, Postman, REST APIs, PostgreSQL, SQL, and Java-based automation frameworks
Proven ability to design, build, and maintain scalable automation frameworks from scratch
Lead and coordinate QA activities across multiple applications, integrations, stakeholders, and dependent teams
Extensive experience with manual testing, automation testing, API testing, UI testing, integration testing, regression testing, and end-to-end testing
Strong expertise in REST API testing, including validation of payloads, authentication, headers, status codes, JSON/XML services, and backend integrations
Hands-on experience with database testing, SQL querying, PostgreSQL validation, and backend data integrity verification
Experience executing cross-browser UI testing, frontend validation, usability testing, and workflow validation for enterprise web applications
Strong understanding of CI/CD pipelines, Agile/Scrum delivery models, defect management, and QA governance processes
Ability to lead defect triage sessions, root cause analysis activities, release readiness reviews, and quality reporting initiatives

Job Responsibility

Lead and coordinate QA activities across multiple applications, integrations, stakeholders, and dependent teams
Lead defect triage sessions, root cause analysis activities, release readiness reviews, and quality reporting initiatives
Work closely with Project Managers, Developers, Architects, Business Analysts, Operations Teams, and external stakeholders
Coordinate with distributed onshore/offshore teams within fast-paced enterprise delivery environments

New

Digital Design Service Pillar Lead - Senior Vice President

The Applications Development Group Manager /Digital Design Service Pillar Lead i...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience in Applications Development, Systems Analysis, or Technology Leadership, with a proven track record of leading large-scale modernisation and delivery programmes in financial services or complex enterprise environments
Demonstrated experience building and leading multi-disciplinary engineering teams spanning UX, UI, backend, full-stack, and AI/ML engineering, with strong people development, coaching, and performance optimization strategies, robust testing methodologies
Deep knowledge of application architecture patterns (microservices, event-driven, API-first), enterprise system design, and cloud platforms (AWS, GCP, or Azure), with hands-on familiarity with container-based infrastructure (Kubernetes, Docker, OpenShift)
Strong understanding of UX design principles, design systems, user research methodologies, and accessibility standards, alongside proficiency in modern frontend technologies (React JS, TypeScript) and UI development practices
Proficiency across multiple programming languages and frameworks (Python, Java, TypeScript
Spring Boot, FastAPI, Node.js) and experience with SQL and NoSQL databases (Oracle, MongoDB) and integration platforms (Kafka, JMS/MQ)
Practical understanding of AI/ML and Generative AI technologies — including LLMs, Agentic AI frameworks, and RAG implementations — combined with hands-on experience leveraging AI-assisted development tools such as autonomous coding platforms (e.g., Devin.AI), developer co-pilots (e.g., Copilot), and agentic workflow orchestration frameworks
Experience governing responsible AI deployment, including AI ethics frameworks, model risk management, explainability, and guardrails development in regulated financial services environments
Experience designing and delivering analytics and dashboard capabilities, including data pipeline development, data governance, and BI/visualisation tools
Strong knowledge of CI/CD pipelines, DevSecOps practices, and SDLC automation tools (Jenkins, Harness, Gradle), with experience in Agile/Scrum delivery methodologies

Job Responsibility

Lead the Digital Design Service Pillar, setting the strategic direction and delivery roadmap across all five capability domains for Oracle Ledger, Accounting, and Controls Technology applications, including budget accountability, resource planning, and risk management
Define and govern application methodologies, architecture standards, and design guidelines across the full SDLC — from UX and system design through to development, performance and security testing, deployment, and monitoring
Build and lead a high-performing UX capability encompassing user research, design systems, accessibility, and inclusive design, embedding feedback and iteration loops into the product development lifecycle and measuring the strategic business impact of UX investment
Establish and govern the application architecture strategy for the pillar, including tech stack selection, architecture patterns, performance benchmarks, SLAs, quality assurance & testing frameworks and data governance policies, ensuring all solutions adhere to Citi's enterprise architecture blueprint and security standards
Lead the design and delivery of analytics and insights capabilities, governing data extraction, visualisation standards, and feedback mechanisms to enable data-driven decision-making across Finance Technology and business stakeholders
Drive the strategic adoption and integration of AI, Generative AI, and Agentic AI technologies across Oracle Ledger, Accounting, and Controls applications, identifying high-value use cases for automation and process optimisation, and establishing AI ethics and governance frameworks to ensure responsible, compliant deployment
Champion the adoption of AI-assisted development tooling — including Agentic AI platforms, autonomous coding tools (e.g., Devin.AI), and developer co-pilots (e.g., GitHub Copilot, Microsoft Copilot) — to accelerate engineering velocity and elevate developer experience across the pillar
Define and drive modern development practices across the pillar, including code reusability, SDLC automation, and technical debt management, tracking efficiency metrics and developer experience indicators to maximise engineering output
Lead, mentor, and develop a multi-disciplinary team spanning UX Design, UI Development, Backend Engineering, Full-Stack Engineering, and AI/ML Engineering, fostering a collaborative, inclusive, and high-performance engineering culture
Consult with end users and business stakeholders to identify system function specifications, translate complex requirements into scalable technology solutions, and incorporate AI and modernisation possibilities into strategic discussions

Fulltime

Senior Customer Service Lead

Our client is looking for a motivated and detail-oriented Senior Customer Servic...

Location

United States , Hoffman Estates

Salary:

70000.00 - 85000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

At least 5–7 years of experience in B2B customer service or order management, including 2+ years in a supervisory role
Demonstrated expertise in managing order-to-cash workflows, including quotes, sales orders, fulfillment, and invoicing processes
Proficiency in NetSuite or similar CRM systems, with the ability to train and guide team members on system usage
Strong analytical skills paired with excellent communication and stakeholder management abilities
Proven track record of participating in demand and supply chain planning meetings, turning customer data into actionable insights
Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Communications, or equivalent detail-oriented experience
Calm and composed under pressure, with a meticulous approach to documentation and process adherence
Experience mentoring and developing team members to create a high-performing, collaborative work environment

Job Responsibility

Supervise and coordinate customer order processing, delivery schedules, and sales orders while ensuring smooth transitions to fulfillment and accounting teams
Establish and enforce response-time service level agreements (SLAs) for customer inquiries, coaching team members to meet accuracy and speed benchmarks
Analyze customer order patterns and inventory signals to proactively secure orders and avoid service disruptions
Collaborate with sales teams to forecast demand and provide actionable input during Monthly Sales & Inventory planning meetings
Streamline workflows for quotes, pricing, inventory availability, and delivery timelines, ensuring documentation of standard procedures for consistency
Mentor customer service representatives through regular one-on-one meetings, performance evaluations, and cross-training initiatives to build team expertise
Drive process improvements that enhance inventory management and order accuracy, contributing to overall operational efficiency
Partner with stakeholders to ensure customer insights are effectively translated into supply chain strategies and actionable volume signals
Maintain and update department standard operating procedures (SOPs) to reflect best practices and efficiency goals
Perform additional tasks and projects as assigned to support the department's objectives

What we offer

medical, dental and vision insurance
voluntary life insurance
401k with up to 5% match
15 days PTO
4 personal days
9 holidays
10% bonus (based on company performance)

Fulltime

Senior Customer Service Lead

Our client is looking for an experienced Senior Customer Service Lead to join th...

Location

United States , Schaumburg

Salary:

70000.00 - 85000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 7 years of experience in B2B customer service or order management, including at least 2 years in a leadership role
Strong expertise in managing order-to-cash workflows, including quotes, sales orders, fulfillment, and invoicing
Proficiency in NetSuite or similar CRM systems, with the ability to train and guide team members on system usage
Exceptional analytical and communication skills, with a proven ability to manage stakeholders and handle high-pressure situations effectively
Familiarity with demand and supply-chain planning processes, including participation in inventory review meetings
Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field, or equivalent experience with attention to detail
Demonstrated ability to mentor and develop teams, fostering a collaborative and high-performing work environment
Strong organizational skills with a focus on improving processes and documenting workflows

Job Responsibility

Oversee the coordination of customer orders, delivery schedules, and sales acknowledgments, ensuring smooth transitions to fulfillment and accounting
Establish and enforce response-time standards for customer inquiries, coaching team members to consistently achieve accuracy and efficiency goals
Analyze customer order trends and inventory signals to implement proactive outreach strategies that prevent service interruptions
Partner with the sales team to develop accurate forecasts and contribute actionable insights during Monthly Sales & Inventory meetings
Optimize cycle times for quotes, inventory availability, and delivery accuracy by documenting processes and updating standard operating procedures
Lead, mentor, and develop the customer service team through regular performance reviews, individualized coaching, and cross-training initiatives
Monitor customer feedback and identify opportunities for process improvements to enhance overall service quality
Collaborate with supply chain and logistics teams to ensure inventory alignment with customer demands
Manage and resolve escalated customer issues, ensuring a positive resolution and maintaining strong client relationships

What we offer

bonus (10% based on company performance)
medical, dental and vision insurance
voluntary life insurance
401k with up to 5% match
15 days PTO
4 personal days
9 holidays

Fulltime

Senior Team Lead, Service Delivery Management

The Senior Team Lead in Service Delivery Management at NTT DATA is a pivotal rol...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Project Management Professional (PMP) certification desirable
Client Relationship Management certification desirable
Solid demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
Solid experience in delivering IT services, managing IT projects, and understanding the IT service lifecycle
Solid experience in managing client relationships, understanding client needs, and ensuring client satisfaction
Moderate level of experience managing and leading a service delivery team and / or related function
Seasoned managed abilities
Ability to establish strong relationships with internal stakeholders and external clients

Job Responsibility

Leads and coaches a team of one or more Service Delivery Specialists
Provides support and guidance to the team
Provides subject matter expertise to the team
Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists
Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements
Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team
Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis
Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements
Manages and coordinate the service delivery budget, compile reports and service delivery metrics
Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies

Fulltime

Senior Platform Lead - Service Management

As Senior Platform Lead – Service Management, you will be accountable for defini...

Location

Spain , Malaga

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Expert understanding and background knowledge of Customer Assurance and Ticketing platforms
Proven leadership and thought leadership skills with a self-starter mentality
Exceptional interpersonal and relationship management skills
Confident and influential communication skills
Internationally proven track record with the ability to work with different markets
Ideally, have Partner Management experience
SAFe Agile
TOGAF
ITIL

Job Responsibility

Define, own, and manage the Platform Portfolio strategy for Customer Assurance, Service Performance Management & Ticketing
Work with Product Portfolio, VBTS, VB Technology and Delivery teams to enhance Customer Assurance, Ticketing & Service Performance Monitoring
Lay out a vision for the capability and associated platforms
Construct platform lean business cases
Manage across teams to prioritise and assure delivery across platforms like ServiceNow
Ensure Group B&C products land on the most effective target platform architecture
Work closely with VBTS Domains to ensure platforms work with evolving operational processes
Collate and define a rolling Roadmap of features
Ensure delivery on time and on budget
Own the annual budget planning cycle for this capability set

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Senior Service Lead

Job Description

Job Responsibility

Requirements

What we offer

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