Senior Service Lead Job at 360 Resourcing Solutions (Dunfermline)

Senior Application Support Lead – Payments and Services

Citi is a world-leading global bank. We have approximately 200 million customer ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven leadership experience in a support environment
Excellent time management and customer service skills
Ability to manage and prioritise competing tasks while operating in a challenging and sometimes ambiguous environment
Excellent problem-solving skills with a proven track-record in technical support and experience with: Unix/Linux operating systems
Middleware messaging systems e.g. MQ and Kafka
Database services e.g. Oracle and MongoDB
Cloud-based, containerised software solutions hosted on premises and public cloud e.g. RedHat Openshift and AWS
Enterprise monitoring solutions e.g. ITRS Geneos

Job Responsibility

Manage daily operations of the team, ensuring efficient workload distribution and adherence to SLAs/KPIs
Coordinating support of major incidents, managing incident resolution and senior communications, prioritising service-related issues and acting as primary escalation point
Overseeing the onboarding of new, updated and modified applications through change process ensuring close collaboration with development teams
Drive continuous improvement by analysing trends in support issues and working with development teams to prioritise enhancements
Contribute to disaster recovery planning by preparing application test and recovery plans and driving test events
Manage stakeholder engagement and timely notifications of application disruption
Train and mentor team members, set clear goals and promote Citi culture

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Finance Production and Control Senior Lead

As Finance Production and Control Senior Lead, you will work with and manage mul...

Location

United Kingdom , London

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Qualified Accountant with leadership experience in finance operational teams, including offshore teams
Experience in the Insurance or Financial Services Industry is essential, with adherence to a range of legal regulatory and risk management frameworks
Experience of insurance regulatory reporting, with knowledge of Solvency II and IFRS17
Experience in a financial control environment, with strong understanding of processes and systems
Experience in managing and working with suppliers to deliver shared accountabilities

Job Responsibility

Lead the ongoing development of the Shared Service production hub, managing the outsource provider and ensuring high performance in financial results production
Ensure regular review and adherence to minimum standards and best practices for results production and end-to-end processes
Oversee the completion of the monthly close timetable, managing financial professionals across onshore and offshore teams
Maintain effective financial controls through regular monitoring of reconciliations and related payment/receipt processes
Account for specific financial boundaries, manage the balance sheet, and ensure the accuracy of the financial results
Ensure accounting practices are up-to-date and in line with general and accepted standards
Manage staff performance, including reviews, training needs, and development plans, ensuring consistency across the department
Act as the Finance business owner for key systems like Oracle, FSH, FDP & EDMCS, ensuring alignment with Finance and Data strategic visions
Address complex issues promptly, using judgment to avoid large losses or reputational damage, and serve as an escalation point for process failures
Collaborate with the Finance Change team to ensure new projects meet DLG standards and drive continuous improvement across finance processes, focusing on cost-saving initiatives and optimization of technology

What we offer

9% employer contributed pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

Senior Research Scientist, Intelligent Talent Acquisition - Lead Generation & Detection Services

Do you want a role with deep meaning and the ability to make a major impact? As ...

Location

United Kingdom , Edinburgh

Salary:

Not provided

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

Master's degree, or a PhD and experience in quantitative field research
Experience investigating the feasibility of applying scientific principles and concepts to business problems and products
5+ years of experience in applied selection research, job analysis, test development, and validation
Foundational skills in conducting experimental research studies and data analysis
Proficiency in scripting for data analysis (e.g., R, Python)

Job Responsibility

Partner on design and development of AI-powered systems to scale job analyses enterprise-wide
Match potential candidates to the jobs they’ll be most successful in
Conduct validation research for top-of-funnel AI-based evaluation tools
Develop and implement novel research strategies using the latest technology
Build solutions while experiencing Amazon’s customer-focused culture
Work with diverse groups of people and inter-disciplinary cross-functional teams to solve complex business problems

Senior Service Delivery Leader

At IKEA, we are committed to transforming the way we manage and deliver services...

Location

India , Bangalore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong Service Management skills and how to integrate a strong and modern engineering culture across Group Digital and digital organizations in the markets with a proven track record (at least 10+ years) in managing services in a global organization
Strong understanding of software development best practices, and of how to lead, develop, define, plan, and execute a roadmap to meet business requirements together with relevant stakeholders
Demonstrable relevant knowledge of technology and/or software engineering within the relevant areas combined with good knowledge of agile ways of working, how to enable a product- and service-led organization, knowledge of how to set direction, create and manage plans, set budgets and goals, and follow up on OKRs across service delivery framework, SLAs, and KPIs
Proven analytical skills and experience in making decisions based on both hard and soft data
Strong negotiation and influencing skills, with the ability to build trustful relationships and hold stakeholders accountable at all levels (junior team members or senior management) both internally and externally
Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders
Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience
10+ years of diverse experience in Digital Foundation or Digital products and service delivery with a proven track record of delivering products and services that provide substantial value
10+ years of experience with the services and products within the area and proven knowledge and ability to transform and optimize processes and behaviours
8+ years of demonstrable experience working in agile/scrum and Software Engineering environments in complex global organizations

Job Responsibility

Align Service Management practices across areas to ensure consistent, robust, and complete implementation of service delivery guardrails
Collaborate with (Senior) Engineering Domain Managers to secure the competence and capacity of engineering teams required for great service delivery
Build and maintain the service management community in the assigned area, ensuring SLAs are met
Ensure Service Management & Operations capabilities are embedded in engineering teams with sufficient expert support
Identify goals and drive implementation of Service Delivery practices, ensuring standardized and coherent ways of working
Drive the implementation of Service Management-as-Code to ensure stability and rapid recovery from incidents.

What we offer

Some travel between Digital Hubs
Collaboration and co-creation in the office

Fulltime

Senior Service Designer

Service Designers are responsible for the design of systems made of people, digi...

Location

United States , San Francisco

Salary:

100000.00 - 150000.00 USD / Year

frog

Expiration Date

Until further notice

Requirements

5+ years of professional service design experience
Highly developed design skills, demonstrated in your portfolio of recent work
Confident presentation and storytelling abilities
Experience collaborating in multifunctional teams as the service design lead
Proficiency with contemporary design and prototyping tools and methods

Job Responsibility

Drive the design of systemic interventions in complex, multi-partner ecosystems
Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
Utilize experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
Advocate service providers as much as service users and communication objective in mind

What we offer

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Fulltime

MCA Senior Lead Analyst

Join Citi's Markets Controls team to lead several critical control and governanc...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Fluent English
Extensive proven experience in risk and control analysis, evaluation, and management either in a first line of defence, compliance or internal audit role in Financial Services
Minimum 10 years relevant experience with ability to demonstrate deep technical knowledge of Markets sales and trading processes across multiple asset classes
Excellent relationship-building, senior stakeholder management, problem solving and communications skills (both written and verbal)
Proven track record of successful delivery to high quality standards with excellent attention to detail, an analytical mindset and drive for results
Self-starter with ability to manage and prioritize effectively and resolve conflicting priorities

Job Responsibility

Lead the design and implementation of the RCSA across multiple global businesses, including development and maintenance of standardised risk and control profiles to provide a comprehensive assessment of operational and compliance risks, tailored to specific asset classes where relevant
Accountable for engaging senior management in each global business to agree and refine applicability of standardised global risk and control profiles to their business, and for recommending changes to standardised risk and control profiles considering changes in the business operating environment including emerging risks
Establish and champion control expectations within core Markets sales and trading processes aligned to businesses own objectives and standards defined by 1LoD risk and control teams
Ensure that control expectations within core Markets sales and trading processes adhere to robust review and challenge by second and third lines of defence, and peer benchmarks
Provide subject matter expertise in all aspects of RCSA Program execution to Markets business senior management and stakeholders, including collaboration across the wider RCSA and Controls Monitoring, and Product Governance Teams
Lead responses to required and ad-hoc reviews and regulatory / supervisory examinations of accountable areas within the RCSA Program across all Markets businesses

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Asset Servicing Senior Manager

This is an Operations Manager role in the Asset Servicing team responsible for t...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

BS/BA degree or equivalent combination of education/experience
Masters Degree Preferred
6-10 years of experience
Subject matter expert in at least one area of the function, preferably in Asset Servicing or other securities related Operations
Strong, influential communicator who is articulate and concise
Strong risk management and control mind-set
understanding of the critical risks and necessary controls related to corporate action processing
Energetic, flexible, collaborative, and proactive
Ability to perform a range of tasks/projects and effectively lead training of other team members in process and systems compliance
Proven record of managing teams effectively

Job Responsibility

Manage the reconciliation of daily events arising from Corporate Actions
Completing sensitive transaction approvals, minimizing the risk arising from daily corporate actions events
Manage transaction processing issues
Be a senior escalation contact for internal and external stakeholders
Identify procedure gaps and actively manage the streamlining of related work processes
Develop a good understanding of products, processes, and industry practices and standards
Effectively communicate and collaborate with colleagues and stakeholders
Create and promote a culture of good governance
Manage effective business reporting including the preparation and submission of internal and external regulatory reports
Manage effective communications with internal and external stakeholders

Fulltime

Senior Lead Generation Executive

Vereigen Media is seeking a Senior Lead Generation Executive who shares the same...

Location

India , Pune

Salary:

Not provided

Vereigen Media

Expiration Date

Until further notice

Requirements

Ability to multi-task, prioritizes, and manages time effectively
Strong written and verbal communication skills along with active listening
Candidates with experience in data collections, lead generation & up-selling services will have an advantage
Excellent communication & verbal skills and a brilliant attitude
Desired to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude
Experience: 1-2 Years
Qualification: Graduation

Job Responsibility

Generate sales leads (lead generation)
Effectively perform outbound calls to target prospects in defined geographies
Focused on achieving/exceeding daily/weekly/monthly targets defined for self and team
Converting the right business opportunities/leads to sales/appointments for clients in defined geographies
Contact discovery via professional networking sites like LinkedIn, ZoomInfo, inside view, etc.
Evaluate leads for qualification to understand the commercial viability prior to hand off to team members
Be the main contact responsible for understanding and working with appropriate parties regarding contracts

What we offer

Work-Life Balance: Generous paid leave, including birthday leave, for well-being
Innovative Environment: Empowering bold ideas and forward-thinking strategies
Career Growth: Abundant opportunities for skill development and leadership roles
Diverse Learning: Exposure to global industries, enriching expertise and marketability
Recognition & Rewards: Performance-based incentives, bonuses, and career advancement
Inclusive Workplace: Commitment to diversity, ensuring every team member feels valued
Cutting-Edge Tools: Access to the latest marketing tools and technologies
Strong Leadership: Mentorship and clear vision from a dedicated leadership team

Fulltime

Senior Service Lead

360 Resourcing Solutions

Location:
United Kingdom , Dunfermline

Category:
Nursing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 18, 2026

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