Job Description:
The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world. Are you passionate about securing the next wave of enterprise innovation, where low‑code platforms and AI agents redefine productivity, and do you bring a telemetry‑driven, operational mindset to complex environments? Do you thrive in high‑stakes scenarios and want to play a pivotal role in safeguarding Microsoft while enabling friction‑free adoption of emerging technologies? If so, the Emerging Security Assurance (ESA) team in Microsoft’s CISO organization is looking for you. We’re seeking a Service Engineer who blends operational rigor with analytical insight to turn service telemetry, incident data, and system signals into operational clarity and action. In this role, you’ll drive improvements across service health, incident management, and automation, partnering closely with engineering and operations to make data‑informed decisions that scale security and reliability for low‑code ecosystems and AI/agentic workloads. The ideal candidate balances technical curiosity, operational discipline, and collaboration skills. You communicate clearly under pressure, coordinate seamlessly with stakeholders, and translate patterns in data into tangible engineering actions. Familiarity with Microsoft engineering fundamentals and compliance guardrails will help you hit the ground running. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
