Senior Service Engineer - CTJ - Top Secret Job at Microsoft Corporation (Reston)

Job Description

Microsoft has an exciting opportunity for an experienced Senior Service Engineer to join the Microsoft Specialized Clouds organization as part of the Secure Cloud Access (SCA) group. The Secure Cloud Access group enables secure access and transfer between enclaves and supports other transfer and access types enabling a wide set of capabilities within highly regulated industries. We welcome you to meet the team and learn about the complex challenges you can solve with us! We are looking for engineers to join a fast-paced team and solve complex problems in the domain of mission-critical distributed systems spanning data transmission across clouds. Our team works across all facets of isolated system engineering but is deeply involved in the following areas: service automation and reliability improvements, software development, network architecting and implementation, and cloud engineering. We need you to help us overcome these challenges. In this role, you will have the opportunity to build, deploy and support systems which enable a broad set of Azure services to be consumed by customers in highly secured and regulated industries. The systems you support will be required to meet the security policy and assurance requirements of both public and private sector customers. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Job Responsibility

Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting issues, and deploying appropriate fixes to resolve root cause(s). Alerts product teams and owners to major customer impacting issues and escalates resolution of complex and highly impactful issues affecting multiple components or features to other engineers or engineering teams as needed. Shares details related to incidents and their resolution through postmortem reports and during regular review meetings.
Demonstrates understanding of service and/or system design, interactions between technology layers and components, functions of physical infrastructure (networking and servers) and cloud-based infrastructure, and dependencies at scale. Contributes to improving service architecture and design of a hybrid (physical and cloud-based) service through automation, software development, and networking with minimal guidance. Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services, with minimal guidance from other engineers.
Designs, implements, and maintains Infrastructure as Code (IaC) solutions to provision and manage hybrid cloud and on premises infrastructure in a repeatable, secure, and auditable manner, minimizing configuration drift and manual intervention.
Authors, reviews, and maintains IaC templates and modules to deploy networking, compute, storage, identity, security controls, and PKI-related infrastructure across isolated and regulated environments, following least privilege and defense in depth principles.
Stays current in knowledge and expertise as technology landscape evolves specifically as that technology relates to Cloud networking, physical networking, automation, and Linux (Debian and Red Hat based distributions). Contributes to the adoption of new solutions. Proactively seeks opportunities to learn and receive feedback.
Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.
Embody our culture and values.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
Candidates must have an active TS and be willing and eligible to upgrade to TS/SCI (with polygraph) or have an active TS/SCI and be willing and eligible to upgrade to TS/SCI (with polygraph).
This position requires verification of U.S. citizenship due to citizenship-based legal restrictions.
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have

Proven experience in scripting languages such as Linux Bash, Windows PowerShell, and Python.
Experience with Linux operating system distributions, including Debian, Ubuntu, Red Hat, and Azure Linux.
Experience working with common automation technologies such as Ansible.
Hands-on experience building and operating Infrastructure as Code (IaC) solutions using tools such as ARM/Bicep or equivalent declarative or programmatic provisioning frameworks.
Experience developing reusable IaC modules and managing versioned infrastructure definitions across multiple environments (e.g., development, test, production, and isolated enclaves).
Familiarity integrating IaC into CI/CD systems for automated infrastructure deployment, drift detection, and compliance validation.
Experience managing infrastructure state, secrets, and credentials securely within IaC workflows.
Understanding of applying IaC to hybrid and isolated environments, including networking, PKI, security appliances, Linux-based systems, and cloud infrastructure.
Ability to review, troubleshoot, and refactor IaC code for scalability, security, reliability, and long-term maintainability.

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Senior Service Engineer - CTJ - Top Secret

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