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Senior Service Desk Technician

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Jersey City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment.

Job Responsibility:

  • Troubleshoot complex IT issues related to hardware, software, and networks
  • Engage professionally with end users
  • Track service desk metrics, generate performance reports, and document resolutions
  • Stay updated on emerging technologies and share insights with the team

Requirements:

  • Associate or Bachelor’s degree in IT or equivalent experience
  • 3+ years in Service Desk/Help Desk with advanced troubleshooting
  • leadership/mentoring experience preferred
  • ITIL, CompTIA, Microsoft, or vendor-specific credentials are a plus
  • Strong knowledge of hardware, operating systems (Windows/macOS), Office suites, Active Directory, networking, and remote support tools

Nice to have:

  • ITIL certification
  • CompTIA A+, Network+, MCSA/MCSE, CCNA or similar credentials
  • Proficiency in ServiceNow or similar platforms
  • Experience participating in process improvements, system upgrades, and technology rollouts
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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