Senior Service Desk Technician Job at Robert Half (Jersey City)

Senior Desktop Technician

Under general direction, analyzes, troubleshoots, supports, and maintains deskto...

Location

United States , Laguna Beach

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Knowledge of desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows 10/11), and communications
Knowledge of application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote, To Do)
Practical application and increased understanding of computer networks and communications
Knowledge of help desk call tracking
Knowledge of troubleshooting and documentation methodologies
Knowledge of personal technology trends
Ability to diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills
Ability to recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria
Ability to communicate complex ideas and translate technical information easily to non-technical individuals
Ability to work with executive management staff and Board members professionally

Job Responsibility

Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems
Updates and documents relevant research and resolutions into call tracking database
Monitors the flow of help desk tickets in the desktop support process
Assists staff either on site, or via telephone and remote control
Acts as a resource and resolves questions and problems in the use of computer hardware and software
Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools
Provides technical support as needed to executives and Managers
Performs desktop image builds, computer upgrades, software installation, and configuration
Coordinates desktop adds, moves, and changes
Assists users with computers connecting to audiovisual technology for presentations

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

Senior IT Field Services Technician

Our IT Field Services team is growing, and we’re looking for an experienced Seni...

Location

Australia

Salary:

Not provided

Chemist Warehouse

Expiration Date

Until further notice

Requirements

Proven experience in an IT Field Services Technician or IT Service Desk role, with a strong foundation in hands-on support
Excellent technical and troubleshooting skills, with the ability to diagnose issues and deliver practical solutions
Strong ability to understand requirements, follow processes, and maintain clear, accurate documentation
A proactive mindset, with a focus on identifying and resolving issues before they impact operations
Willingness and flexibility to travel regularly to retail sites as part of the role
Ability to work effectively both independently and as part of a collaborative team environment
Strong communication skills and a commitment to building positive working relationships across the business
Ability to lift equipment within safe working load limits
Valid drivers licence

Job Responsibility

Deliver onsite IT support for store developments, new store openings, upgrades, relocations, and lifecycle replacements
Install, configure, test, and maintain IT and POS equipment to ensure systems are operational and standardised
Conduct scheduled onsite audits to assess, optimise, and maintain store IT environments
Diagnose and resolve complex IT incidents requiring onsite presence, including escalated issues
Coordinate with and support third-party vendors and technicians to deliver IT services and projects
Ensure high levels of customer satisfaction by restoring systems promptly and enabling continued trading
Maintain accurate documentation, procedures, and knowledge base articles to support ongoing operations
Manage and maintain tools and equipment provided for field services work

What we offer

Career growth and development opportunities in a supportive and collaborative working environment
Access to discounts across all our affiliated brands, as well as other retail partnerships
Free annual flu vaccinations
Access to our Employee Assistance Program

Fulltime

Senior IT Field Services Technician

Our IT Field Services team is growing, and we’re looking for an experienced Seni...

Location

Australia , Hobart, Tasmania

Salary:

Not provided

Chemist Warehouse

Expiration Date

Until further notice

Requirements

Proven experience in an IT Field Services Technician or IT Service Desk role, with a strong foundation in hands-on support
Excellent technical and troubleshooting skills, with the ability to diagnose issues and deliver practical solutions
Strong ability to understand requirements, follow processes and maintain clear, accurate documentation
A proactive mindset, with a focus on identifying and resolving issues before they impact operations
Willingness and flexibility to travel regularly to retail sites across Tasmania
Ability to work effectively both independently and as part of a collaborative team environment
Strong communication skills and a commitment to building positive working relationships across the business
Ability to lift equipment within safe working load limits
Valid driver’s licence

Job Responsibility

Deliver onsite IT support for store developments, new store openings, upgrades, relocations and lifecycle replacements
Install, configure, test and maintain IT and POS equipment to ensure systems are operational and standardised
Conduct scheduled onsite audits to assess, optimise and maintain store IT environments
Diagnose and resolve complex IT incidents requiring onsite presence, including escalated issues
Coordinate with and support third-party vendors and technicians to deliver IT services and projects
Ensure high levels of customer satisfaction by restoring systems promptly and enabling continued trading
Maintain accurate documentation, procedures and knowledge base articles to support ongoing operations
Manage and maintain tools and equipment provided for field services work

What we offer

Career growth and development opportunities in a supportive and collaborative working environment
Access to discounts across all our affiliated brands, as well as other retail partnerships
Free annual flu vaccinations
Access to our Employee Assistance Program

Fulltime

Service Desk Technician

The Service Desk Technician will serve as the first contact within the Service D...

Location

Mexico , Guadalajara

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

A high school diploma/GED equivalent
3+ years Customer Service experience, preferably with 1+ year training experience
Proficient in English and Spanish

Job Responsibility

Works within established troubleshooting guides and knowledge base to resolve tickets in a timely manner and provide responsive resolutions for support tickets
Collects additional details and provides basic troubleshooting steps per documentation
Display ability to troubleshoot known issues with minimal guidance
Engage various teams throughout the organization with a service mindset, focusing on ensuring the end-user satisfaction
Escalates any issues that he/she is unable to resolve within reasonable time, or due to lack of knowledge, access or understanding of the issue to senior team members
Handles administrative IT projects not requiring knowledge of infrastructure
Assists senior team members with projects and tickets as assigned
Take an analytical approach to troubleshooting hardware, software, and network issue
Ability to work with a degree of independence within provided guidelines and documentation process
Research issues and eliminate irrelevance, with guidance from senior team members

What we offer

monthly grocery vouchers
vacation days
savings fund
medical insurance (including dental and vision plans)
casual dress code
office wide engagement activities, team events, happy hours and more
new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
free coffee
free counseling sessions through our Employee Assistance Program
Referral Program

Fulltime

Senior BAS Service Technician

We are seeking an experienced Senior BAS Service Technician to support enterpris...

Location

United States , Tampa

Salary:

Not provided

Darwin Recruitment GmbH

Expiration Date

Until further notice

Requirements

Tritium Niagara Certification (active or previously held)
Strong BAS service and diagnostics background
Proven experience supporting at least one major controls platform, such as: JCI / FX, Distech, Trane
Experience working with Niagara as an aggregation and front-end platform
Ability to troubleshoot multi-vendor BAS environments
Strong understanding of HVAC systems and control sequences
Comfortable working in a desk-based, remote support role
Fluent in English (Spanish not required)

Job Responsibility

Provide remote service, diagnostics, and troubleshooting for building automation systems across multiple sites
Respond to hot and cold service calls from a centralized Energy Management Office
Analyze BAS alarms, trends, and performance issues using a Niagara front-end platform
Support and troubleshoot systems from multiple controls manufacturers, including: JCI / FX, Distech, Trane, Other major BAS platforms
Perform system-level diagnostics related to: HVAC control logic, Network communication issues, Controller performance, Sensor and point anomalies
Coordinate with internal teams or field personnel when on-site intervention is required
Document findings, resolutions, and recommendations clearly and accurately
Maintain consistent service quality while managing multiple concurrent issues

What we offer

Potential conversion to full-time (FTE) for strong performers

Fulltime

Tier I Help Desk Support Technician

Robert Half is seeking a dependable and customer-focused Tier I Help Desk Suppor...

Location

United States , Chattanooga

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong customer service skills – Ability to work with people effectively and remain composed under pressure
Solid work ethic – Reliable, punctual, and accountable for completing assigned tickets
Technical aptitude – Natural curiosity and problem-solving mindset when working with technology
Basic understanding of Windows operating systems and general IT troubleshooting
Strong verbal and written communication skills

Job Responsibility

Respond to incoming help desk tickets via phone and email
Troubleshoot and resolve basic hardware and software issues
Reset user passwords and manage account access
Set up computers and phones for new employees
Load and configure Windows 365 and other required software on laptops
Document all issues and resolutions accurately within the ticketing system
Escalate complex technical issues to Tier II or senior IT staff when necessary

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Service Desk Technician

The Service Desk Technician will serve as the first contact within the Service D...

Location

United States , Columbus

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

A high school diploma/GED equivalent
3+ years Customer Service experience, preferably with 1+ year training experience

Job Responsibility

Works within established troubleshooting guides and knowledge base to resolve tickets in a timely manner and provide responsive resolutions for support tickets
Collects additional details and provides basic troubleshooting steps per documentation
Display ability to troubleshoot known issues with minimal guidance
Engage various teams throughout the organization with a service mindset, focusing on ensuring the end-user satisfaction
Escalates any issues that he/she is unable to resolve within reasonable time, or due to lack of knowledge, access or understanding of the issue to senior team members
Handles administrative IT projects not requiring knowledge of infrastructure
Assists senior team members with projects and tickets as assigned
Take an analytical approach to troubleshooting hardware, software, and network issue
Manages imaging and configuring computers with training
Ability to work with a degree of independence within provided guidelines and documentation process

What we offer

medical, dental, vision, life, and disability coverage
matching 401(k) program
Employee Resource Groups
office wide engagement activities, team events, happy hours and more
casual dress code
free on site parking, plus covered parking and electric vehicle charging stations
free coffee
relocation assistance
free counseling sessions through Employee Assistance Program
company paid holidays, paid vacation time and wellness days

Fulltime

IT Help Desk Technician

We are seeking an enthusiastic IT Help Desk Technician to join our growing techn...

Location

United States , Fort Lauderdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of Help Desk or Technical Support experience (internships or school experience accepted for junior roles)
Familiarity with Windows 10/11, Microsoft 365, and common business applications
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Experience with ticketing systems (Jira, Zendesk, ServiceNow, etc.) preferred
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to stay organized, prioritize tasks, and work independently or in a team environment
CompTIA A+, Network+, or similar certifications are a plus

Job Responsibility

Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems
Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments
Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices
Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration
Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system
Escalate more complex issues to senior IT staff as needed
Provide exceptional customer service and clear communication to end users
Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)
Help maintain inventory of IT equipment and software licenses
Follow IT policies, security guidelines, and best practices

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan
free online training

Senior Service Desk Technician

Robert Half

Location:
United States , Jersey City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2025

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