Senior Service Desk Associate Job at Zelis (Hyderabad)

Senior Service Desk Technician

Our client is seeking a Senior Service Desk Technician to provide advanced techn...

Location

United States , Jersey City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in IT or equivalent experience
3+ years in Service Desk/Help Desk with advanced troubleshooting
leadership/mentoring experience preferred
ITIL, CompTIA, Microsoft, or vendor-specific credentials are a plus
Strong knowledge of hardware, operating systems (Windows/macOS), Office suites, Active Directory, networking, and remote support tools

Job Responsibility

Troubleshoot complex IT issues related to hardware, software, and networks
Engage professionally with end users
Track service desk metrics, generate performance reports, and document resolutions
Stay updated on emerging technologies and share insights with the team

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Senior Service Desk Manager

The Sr. Service Desk Manager will be responsible for the management of 24 x7 x 3...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Extensive Service Desk Management in a Managed Service environment working to ITIL methodology
Excellent organizational skills with the ability to work calmly under pressure, multitask and prioritize
Excellent interpersonal skills and the ability to work both independently and as part of a team
Excellent written and verbal communication skills including the ability to explain technical information clearly
Excellent people management skills
Very strong stakeholder management and communication skills
Experience transforming immature service desk functions, to maturity (processes & people)
Experience driving all parts of service delivery to ensure overall high-quality customer experience
A tenacity to drive Change within an organization to demonstrate improvements
The ability to demonstrate a resilience that enables rapid recovery from difficult situations

Job Responsibility

Management of IT Leads/Manager/Operations and associated functional processes of PMC’s Service Desk 24x7x365 operating from India and UK offices, resolving Incidents within contractual SLAs
Work in a 24x7x365 environment ensuring the right level of Management support is always available to the Service Desk team
Responsible for the management of resources and shift schedules
Responsible for successfully setting up a technical training function within Managed Services
Develop, implement, and manage Service Desk standards and operating procedures
Responsible for your team’s adherence to processes and procedures implemented to conform to contractual requirements and to maintain our accreditations e.g. ISO27001
Using a pragmatic approach, further implement important elements of the ITIL framework
Perform regular appraisals with your direct reports
Maximize the effective use and productivity of resources across all desks by building a multi-skilled resource pool
Report on the Productivity and quality KPIs to Head of Service Desk and Managed Services Director

Fulltime

New

Command and Control Senior Manager

The C3 Senior Manager is responsible for the day-to-day management and operation...

Location

Canada , Toronto

Salary:

Not provided

Cloud Carib

Expiration Date

Until further notice

Requirements

5 to 10+ years of previous operations experience as a Senior Manager with direct experience in a Data Centre, Cloud Computing, Managed Services, or Hosting environment as associated to ITIL and ITSM practices
Bachelor’s degree in computer science or relevant area or accumulated on the job experience within the IT/Technology Services industry
Demonstrated leadership, communication, and technical writing skills
Advanced skills in a wide array of technologies to ensure operational expertise and technologies that are aligned to the Services offered by the company
Ability to budget, multi-task, prepare reports, and measure results
Must speak and write fluently in the English language

Job Responsibility

The Senior Manager leads the C3 (Command and Control Centre) Service Desk function and is accountable for process mapping between staff and controls in relation to Event Management, Incident Management, and Problem Resolution
The Senior Manager is accountable to guarantee both passive and active monitoring tools are in place and fully functional 24x7x365 to maintain 100% compliance for data capture for any change in any Configuration Item (CI) or Service under management
The Senior Manager is responsible to ensure that monitoring systems and practices are constantly tuned to guarantee Event management is focused on generating and detecting meaningful notifications about the status of the IT infrastructure and Services
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Event Management is functioning within a complaint state
where variations occur, clear documentation is present to show remediation timelines and plans for audit purpose
The Senior Manager is accountable and responsible for ensuring end-to-end compliance to established Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all aspects of the service desk function
The Senior Manager is accountable for planning, management, and operations of all tools, processes, and people involved in the Incident Management process
The Senior Manager is responsible for coordinating all interfaces between Incident Management and other Service Management Processes
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Incident Management is achieving greater than the 90th percentile in efficiency, cost, and Client satisfaction
The Senior Manager is accountable and responsible for the end-to-end management, oversight, escalation (technical and management), and communications for all Major Incidents

Fulltime

New

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L2 technical support and g...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Associate at Grade-5 position in Service Desk
Must be a Graduate
B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable working in rotational shift with 24x7 support window
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures

Job Responsibility

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

New

Helpdesk Senior Associate - ITIL

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable working in rotational shift with 24x7 support window

Job Responsibility

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Residences General Manager

The Residences General Manager at Ritz-Carlton Residences Bangkok is responsible...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major
6 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major
4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Management license for Condominiums
Strong rooms background
Proven record in ownership management
Good understanding of engineering and maintenance requirements
Ability to communicate in Chinese
Residential management experience is an advantage

Job Responsibility

Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection
Operates within the constraints of the residences budget
Provides timely reporting of financial performance and projections to the Board
Manages luxury condominium facilities and all departments working within the building
Serves as a Liaison to Association shared services Directors
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees
Implements training programs related to property management
Builds owner loyalty through proactive communication
Represents The Ritz-Carlton in all leadership actions

Fulltime

Senior Desktop Technician

Under general direction, analyzes, troubleshoots, supports, and maintains deskto...

Location

United States , Laguna Beach

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Knowledge of desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows 10/11), and communications
Knowledge of application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote, To Do)
Practical application and increased understanding of computer networks and communications
Knowledge of help desk call tracking
Knowledge of troubleshooting and documentation methodologies
Knowledge of personal technology trends
Ability to diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills
Ability to recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria
Ability to communicate complex ideas and translate technical information easily to non-technical individuals
Ability to work with executive management staff and Board members professionally

Job Responsibility

Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems
Updates and documents relevant research and resolutions into call tracking database
Monitors the flow of help desk tickets in the desktop support process
Assists staff either on site, or via telephone and remote control
Acts as a resource and resolves questions and problems in the use of computer hardware and software
Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools
Provides technical support as needed to executives and Managers
Performs desktop image builds, computer upgrades, software installation, and configuration
Coordinates desktop adds, moves, and changes
Assists users with computers connecting to audiovisual technology for presentations

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

Managed Security Services Operations Senior Specialist

Managed Security Services Operations Specialist is accountable for managing all ...

Location

Türkiye , Ankara

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
Fluent English
Excellent problem-solving skills
Good troubleshooting skills
Good teamwork and interpersonal skills
Good communication skills
Analytical thinking
At least 4 years hands on experience in related departments
Deep understanding of network security, including Firewall, vpn and ips, etc…
Deep understanding & troubleshooting of TCP, UDP, IP and IP addressing / subnet masking / design

Job Responsibility

Accountable for managing all of the corporate customer security equipments (Checkpoint, Juniper, Fortigate, Palo Alto etc.), security services (Forcepoint, proxy, ips, ssl vpn) and resolving customer incidents or requests during the daily operations
Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls, ips, DDoS, vpn devices etc.)
Accountable for resolving corporate customer incidents by configuring Customer security Equipments
To response customer incident tickets on Service Desk within agreed KPI’s
To resolve customer incident tickets on Service Desk within agreed KPI’s
To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s
To make root cause analysis and ensure permanent solutions for each ticket
Accountable for managing and operating all of the customer firewall devices (Checkpoint, Fortigate, Palo Alto). To ensure to have best service quality level defined in KPI’s
Accountable for managing and operating of the customer shared and dedicated Forcepoint, proxy and ssl vpn services
To inform and escalate core security device/system problems to third level teams

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Senior Service Desk Associate

Zelis

Location:
India , Hyderabad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 31, 2026

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February 20, 2026

Expiration:
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