Senior Service Desk Analyst Job at Plusnet (Budapest)

Infrastructure Technology Lead Analyst

The Infrastructure Technology Lead Analyst is an intermediate level role respons...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience in infrastructure delivery (application hosting and/or end user services)
Proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual/in-person teams and work under pressure/to a deadline
Experience in Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Bachelor's/University degree, Master's degree preferred

Job Responsibility

Assist with LAN/WAN and help desk administration activities
Create complex project plans and perform impact analyses
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams
Assist with automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents and define hardware requirements
Update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system

Fulltime

Service Desk Analyst

We are looking for a Service Desk Analyst to join our team in Philadelphia, Penn...

Location

United States , Philadelphia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in IT service desk or help desk customer support
Bachelor's degree, preferably with a focus on computer technology
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Access
Familiarity with Active Directory and Windows 10 operating system
Strong troubleshooting skills and ability to manage service desk tickets effectively
Excellent organizational, time management, and multitasking abilities
Exceptional interpersonal and customer service skills
Ability to work collaboratively within a team environment and communicate clearly with diverse stakeholders

Job Responsibility

Respond to and diagnose software issues through direct communication with clients and staff
Research and resolve system problems, escalating complex cases to senior support staff
Provide immediate solutions to straightforward technical issues
Handle technical and non-technical calls, managing a volume of 40-60 inquiries daily
Communicate effectively with employees across various levels of the organization
Maintain detailed records of issues and solutions within service desk ticketing systems
Collaborate with team members to ensure efficient problem resolution
Utilize Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Access, for documentation and reporting
Uphold confidentiality and high ethical standards while working under pressure
Adapt to flexible schedules and occasional overtime, including evenings and weekends

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Deputy Team Lead – L1

Your role as a Deputy Team Lead of PMC’s L1 Service Desk requires you to carry o...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience working within an I.T. support environment
Experience in a supervisory or line management capacity is highly desirable
Impeccable organisation and time management skills
Attention to detail and accuracy
Excellent customer service and ability to meet and exceed customer needs
Experience of working in a small collaborative team to achieve the team objectives
Excellent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Skype)
Demonstrable experience of managing a busy workload with competing priorities
Experience of managing administrative tasks within an office environment
Ability to lead, influence and develop self and others

Job Responsibility

Manage the overall desk activities covering the Team Lead when they are not present on the desk
Actively promoting successful delivery measured against KPIs and SLAs by driving day by day, hour by hour activity
Act as an escalation point for all L1 analysts, escalating to the Team Leads/Managers/SDMs when appropriate
Participate in the shift rotas to ensure senior cover on the desk is maximised
Ensuring senior leadership team take ownership of the entire service, including weekends and bank holidays
Drive the implementation of methodologies to improve first call resolution
Assist where required with Service desk reporting on weekly/monthly reports to managers
Early identification of potential risks to not fulfilling contractual obligations facilitating a proactive rather than reactive approach
Report to Team Leads/Managers/SDMs on any issues that could significantly impact the business
Take responsibility for incident management and request fulfilment on the Service Desk by identifying and communicating ‘jobs for the day’

IT Business Lead Analyst

The IT Business Lead Analyst is a senior-level position responsible for liaising...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10-15 years of experience
At least 10 years in Financial Services industry is preferred
In depth understanding of Financial Securities and Assets and Liabilities management
Working knowledge of Financial Derivatives or Secured Financing products will be desired
Candidates with prior experience of Liquidity Management in Financial Services industry will be preferred
Proficiency in MS Office (Word, Excel, Visio, PowerPoint) and SQL with extensive experience using Excel and SQL for data analysis
Experience of working in Agile environment and on tools like JIRA and Confluence
Excellent communication skills and experience of handling senior stakeholders
Comprehensive knowledge of the principles of business analysis

Job Responsibility

Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects
Coordinate with business owners and seniors stakeholders in Markets Desks to gather high level requirements and provide detailed data analysis and recommendations keeping in mind end to end impact
Responsible for clean requirement documentation, requirement walkthrough to implementation team and implementation validation
Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Remote Healthcare Incident Manager

The Remote Healthcare Incident Manager will oversee major incidents, ensuring ef...

Location

Mexico , GDL

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

ITIL Foundation Certification
At least 5 years of incident management experience
ITSM tool experience, Service now or remedy
Associate’s degree
Experience in health companies
Business process knowledge
5+ years of experience as a Account service specialist, Client service executive, account representative, service desk or helpdesk manager, etc.

Job Responsibility

Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups
Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers
Assembles the resources necessary to achieve the resolution of Major Incidents
Responsible for leading and driving Major Incidents until resolved
Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership
Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers
Provides incident documentation to appropriate service management teams
Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts
Ensures contractual Service Support requirements are understood and managed
Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers

What we offer

Competitive salary (negotiable)
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
90% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Opportunity to grow in the company

Fulltime

Service Desk Analyst

The Service Desk Analyst acts as the first point of contact for all IT related q...

Location

United Kingdom , Liverpool

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a service desk or IT support role
Good understanding of networking principles and Microsoft server and desktop environments
Excellent diagnostic and troubleshooting skills
Experience using IT Service Management tools
Excellent communication and interpersonal skills
Strong problem solving skills and attention to detail
Relevant CompTia or MCP qualifications are desirable but not essential

Job Responsibility

Provide first line support via phone, email and service management tools to internal users at all levels
Log, prioritise, and track all incidents and service requests through to resolution or escalation
Troubleshoot and resolve hardware, software, and connectivity issues
Escalate complex issues to 2nd / 3rd line teams while maintaining ownership and communication with the user
Assist senior colleagues in the diagnosis and resolution of server and network faults
Perform regular system health checks to ensure continuous system operation
Deliver excellent customer service, ensuring end users are kept informed throughout the support process
Adhere to service level agreements (SLAs) and key performance indicators (KPIs)
Participate in regular team meetings and contribute to service improvement initiatives

What we offer

Minimum 25 days’ holiday plus bank holidays
Hybrid working model (in relevant role)
Holiday buy and sell
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme

Trader

Citigroup Global Markets Inc. seeks a Trader for its New York, New York location...

Location

United States , New York

Salary:

200000.00 - 250000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree, or foreign equivalent, in Business Administration, Finance, Economics, or related field
3 years of experience as a Trader, Business Risk Senior Analyst, Markets Analyst, Markets and Securities Services Sales and Trading Analyst or related position involving market and regulatory risk management for foreign exchange and equities financial products at a global financial services institution
3 years of experience must include: Derivative valuation, securities trading, risk management, and regulatory risk management
Using statistical and mathematical techniques and analyses
Financial markets in US, Europe and Asia
Forecasting financial market risks based on central bank communications and data releases, election analysis, and global macro trends
Sales and Trading experience
At least 2 years of experience must include: FX market analysis and FX market products
Risks monitoring tools development
Preparing market views summaries

Job Responsibility

Use quantitative and qualitative analyses to identify P&L drivers, especially for FX and Rates business, and provide commentary on short-term/structural changes to risk involving market and regulatory risk management for foreign exchange and equities financial products
Consolidate and prepare daily and weekly risk reports using Tableau, which include summary of cross asset exposure, stress loss and VaR analyses, to preemptively raise key market risk and P&L drivers, using statistical and mathematical techniques
Investigate MCVaR data for FX, using dimensions including risk stripe, product type and desk level to spot modeling inaccuracy, positions with significant risks, or uneconomical in terms of capital allocation
Study FX risks including FX Grid, DF/NDF basis, XCCY basis, DV01 and greeks to monitor FX exposure and provide a visualization tool for a wider audience
Monitor key cross-markets macro events across all asset classes and identify high risk exposures while also maintaining the tool designed to monitor cross market moves for financial markets in US, Europe and Asia
forecast financial market risks
Fine tune the stress scenario design process by collaborating with teams on reviewing model assumption, narrative and individual shocks by utilizing insights on historical economic events and market moves
Identify and quantify Material Risk Inventories (MRI) through the use of markets limits, stress testing scenarios, and HVaR/MCVaR factors
Diagnose emerging market themes and analyze the risk identification monitoring tool
Validate stress testing results that feeds into capital allocation by conducting a preliminary stress P&L calculation for desks with concentrated risks

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Senior Help Desk Analyst

This long-term contract position requires an individual who is both technically ...

Location

United States , Dearborn

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience in a Help Desk role, demonstrating advanced technical skills
Proficiency in Active Directory and Microsoft Windows 10
Strong troubleshooting abilities for both hardware and software issues
Hands-on experience with Smart Deploy imaging systems
Knowledge of both Mac and Windows operating systems
Exceptional interpersonal skills, with a positive and friendly demeanor
Ability to manage service desk tickets effectively and communicate resolutions clearly
Capability to work independently while adhering to organizational policies

Job Responsibility

Provide comprehensive hardware and software support, ensuring a balanced focus on both areas
Utilize Smart Deploy imaging systems to manage device setups and configurations
Support and troubleshoot issues in an environment consisting of 40% Mac and 60% Windows operating systems
Handle technical concerns for 400–600 end users with efficiency and professionalism
Resolve service desk tickets promptly, maintaining excellent communication throughout the process
Collaborate with team members to optimize support workflows and ensure consistent service delivery
Adhere to company policies and standards while working independently with minimal supervision
Assist with Active Directory management and related administrative tasks
Maintain familiarity with Windows 10 to address common system issues
Provide basic troubleshooting for hardware, software, and network-related problems

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Senior Service Desk Analyst

Plusnet

Location:
Hungary , Budapest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 18, 2026

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