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Senior Service Designer

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rmg digital

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

80000.00 GBP / Year
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Job Description:

A leading consultancy is seeking a Senior Service Designer to join its growing digital transformation team in London. This is an exciting opportunity for an experienced practitioner to shape meaningful, user-centred services across high-impact public and private sector programmes.

Job Responsibility:

  • Lead service design activities across the full lifecycle, from discovery through to delivery
  • Map and optimise end-to-end user journeys and service ecosystems
  • Facilitate workshops and co-creation sessions with stakeholders and users
  • Translate research insights into actionable service improvements
  • Collaborate closely with product managers, researchers, designers, and engineers
  • Champion best practice in service design and user-centred design methodologies

Requirements:

  • Proven experience in service design within complex environments
  • Strong understanding of user-centred design principles and methodologies
  • Experience working in agile, multidisciplinary teams
  • Excellent stakeholder management and communication skills
  • Ability to influence and drive strategic decisions
What we offer:
  • Permanent position with strong career development opportunities
  • Hybrid working model (2–3 days per week in a London office)
  • Opportunity to work on impactful, large-scale programmes

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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