Senior Service Designer Job at rmg digital (London)

Senior Service Designer

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Minimum of 6 years industry experience in Service Design
Demonstrated ability to independently lead complex research and service design projects from discovery to implementation
Experience with both qualitative and quantitative research methods such as diary studies, usability tests, in depth interviews, contextual inquiry, surveys and more
Expert in bringing complex journeys, blueprints, and service concepts to life using tools like Miro, Figma or similar
Experience with creative storytelling methods and/or workshop design
Practical experience using GenAI tools to enhance service design or research workflows
You thrive in fast-paced, cross-functional teams, translating customer needs into powerful narratives that align different perspectives and secure stakeholder buy-in for customer-centred change

Job Responsibility

Lead Cross-Functional Strategic Projects: Own and drive key service design initiatives from concept through to implementation
Human-Centered Research & Insight Generation: Lead strategic research to build a deep, empathetic understanding of customer needs within a complex insurance ecosystem
Champion our Customer Promise: Champion and embed a clear set of customer experience principles and standards
Journey Orchestration and Systems Thinking: Map and visualise service blueprints including dependencies across journeys, operations, platforms, and teams
Service Prototyping and Validation: Design, prototype and test innovative service concepts

What we offer

Up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) increasing up to 38 days (including bank holidays)
option to buy or sell up to an additional five days of annual leave
Great Place to Work for Women
Great Place to Work for Wellbeing
Overall Great Place to Work for over 25 years

Fulltime

Senior Service Designer

The Public Sector Reform Test, Learn and Grow (PSR TL&G) team is at the heart of...

Location

United Kingdom , Leeds; Liverpool; Manchester; Newcastle; Sheffield; York

Salary:

Not provided

Local Government Association

Expiration Date

Until further notice

Requirements

lead and coordinate design work in your team
work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
use research and analytics to understand policy areas and users needs, identify service failures and test different designs
lead design research when needed, working alongside the Data Analyst responsible for data and quantitative research
design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
champion accessibility and inclusion, consider the impact of change: new policies and technologies and ensure that designs meet legal requirements
collaborate with designers in other teams and departments, reviewing each other's work and developing shared patterns
guide, support and mentor designers

Job Responsibility

lead design in a multidisciplinary Pioneer team—a place-based project with public sector partners to prototype solutions and policies aligned to government missions
design and facilitate workshops and stakeholder engagements
support the team with design research when needed
prototype solutions
help your team use various methods and approaches for ‘test and learn’

Fulltime

Senior Service Designer

Join us as a Senior Service Designer where you will bring deep service design ex...

Location

United Kingdom , London; Knutsford; Northampton; Greater Manchester

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

A deep understanding of Design methodologies, practice and processes, and be confident at selecting best approach to different shapes and sizes of customer experience challenges
Clear evidence of service design execution, evidenced through a variety of artefacts that express how a design solution was shaped and defined, delivering on tangible business and customer outcomes
Confidence and proficiency in planning and facilitating discovery, journey mapping and design-thinking workshops
Excellent stakeholder management
experience of working across a range of business teams
Solid networking and relationship building skills
Experience working within or for a large, complex organisation
Ability to gather information and solve for gaps and blind-spots in journey work

Job Responsibility

Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping
Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience
Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products
Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development
Compliance to accessibility standards and guidelines to provide an inclusive experience for all users
Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products
Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience

What we offer

Wellness Suite including a well-equipped gym and exercise studios, personal training sessions and massage therapy
Cycle hire and parking areas
showering and changing facilities
CoSpace drop-in co-working space
Structured hybrid working

Fulltime

Senior Service Designer

We believe in the power of ingenuity to build a positive human future. We challe...

Location

United Kingdom , London

Salary:

Not provided

PA Consulting

Expiration Date

Until further notice

Requirements

A Problem Solver: thrive in problem-solving and analytical thinking
A Client Partner: experience in a client-facing role (agency or consultancy) where you have built strong relationships and owned outcomes
A Collaborator: enjoy collaborating with multiple stakeholders in a fast-paced environment
An Experimenter: already experimenting with AI and emerging tech, using new tools and exploring generative design to spark innovation
A Product Launcher: experience in the design and launch of digital products and services
Some UK roles at PA Consulting require a UK security clearance
All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard
Some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK

Job Responsibility

Lead and Deliver: Lead complex design projects from strategy to execution, managing assignments and fostering high-performing teams
Design Excellence: Champion design excellence in every aspect of our firm. You will use end-to-end methods including service blueprinting, swimlane development, and ecosystem mapping
Innovate with AI: use AI technologies to help with idea generation and innovation, and you know how to use AI to solve real business problems
Shape Strategy: Spearhead challenging projects, shaping design strategy and implementation while exceeding user needs and solving complex business challenges
Grow Business: Contribute to business development by creating new client offers and leading proposals and pitches
Work to agile best practices and cross-functionally with multiple teams and stakeholders. You’ll be using your technical skills to problem solve with our clients, as well as working on internal projects

What we offer

Health and lifestyle perks accompanying private healthcare for you and your family
25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
PA share ownership
Tax efficient benefits (cycle to work, give as you earn)
Budget to take courses (technical and non-technical training), plus gain certifications

Fulltime

Senior Service Designer

Apollo is hiring a Senior Service Designer to help operationalize and scale our ...

Location

United States

Salary:

182000.00 - 230000.00 USD / Year

Apollo.io

Expiration Date

Until further notice

Requirements

6–8+ years of experience in UX, product, or service design
2+ years focused on service design, systems thinking, or journey-level work
Strong hands-on experience creating and maintaining journey maps, service blueprints, and ecosystem diagrams
Demonstrated ability to operate within complex, cross-functional environments, coordinating across product, design, engineering, research, and operations
Experience facilitating workshops, working groups, and alignment sessions with diverse stakeholders
Comfort embedding with product teams and influencing outcomes without direct ownership
Strong synthesis skills—able to connect research, metrics, and delivery insights into clear journey-level narratives
Excellent visual communication skills and fluency with tools like Figma, FigJam, Miro, or similar
Pragmatic mindset: able to balance rigor with speed and adapt artifacts to real delivery constraints
Clear communicator with the ability to build trust and momentum across teams

Job Responsibility

Maintain and evolve living journey maps and service blueprints, ensuring they reflect real product delivery, customer insights, and business priorities
Facilitate journey-based working groups to align cross-functional teams on shared outcomes, dependencies, and end-to-end customer success
Partner with product squads on high-impact initiatives to frame problems through a journey lens and identify moments that matter
Surface and document cross-squad dependencies, handoffs, and risks, helping teams address them earlier in the delivery process
Connect qualitative and quantitative insights to journey artifacts, keeping journeys grounded in real customer and usage signals
Support adoption of journey-first ways of working by creating lightweight templates, playbooks, and guidance for teams
Collaborate with the Journey Management Tiger Team and Design System partners to ensure journey insights inform shared patterns, guardrails, and system evolution
Track journey health over time and contribute to quarterly reviews that highlight progress, gaps, and opportunities for improvement

What we offer

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Fulltime

Senior Service Designer

At Capgemini Invent, we believe difference drives change. As inventive transform...

Location

United States , San Francisco

Salary:

112000.00 - 160000.00 USD / Year

frog

Expiration Date

Until further notice

Requirements

5+ years of professional service design experience
Highly developed design skills, demonstrated in your portfolio of recent work
Confident presentation and storytelling abilities
Experience collaborating in multifunctional teams as the service design lead
Proficiency with contemporary design and prototyping tools and methods

Job Responsibility

Driving the design of systemic interventions in complex, multi-partner ecosystems
Championing visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
Driving contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
Utilizing experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
Advocating service providers as much as service users and communication objective in mind
Travel is required 50-75%, dependent on client needs

What we offer

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Fulltime

Senior Service Designer

At Capgemini Invent, we believe difference drives change. As inventive transform...

Location

United States , New York

Salary:

112000.00 - 160000.00 USD / Year

frog

Expiration Date

Until further notice

Requirements

5+ years of professional service design experience
Highly developed design skills, demonstrated in your portfolio of recent work
Confident presentation and storytelling abilities
Experience collaborating in multifunctional teams as the service design lead
Proficiency with contemporary design and prototyping tools and methods
A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline (preferred)

Job Responsibility

Driving the design of systemic interventions in complex, multi-partner ecosystems
Championing visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
Driving contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
Utilizing experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
Advocating service providers as much as service users and communication objective in mind
Plan, prioritize, and deliver service design activities autonomously, in the context of interdisciplinary projects
Lead client conversations within your domain, providing articulate recommendations and helping guide client choices
Lead small teams on projects and contribute to business development through proposal-writing and pitches
Travel is required 50-75%, dependent on client needs

What we offer

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Fulltime

Senior Service Designer

Service Designers are responsible for the design of systems made of people, digi...

Location

United States , San Francisco

Salary:

100000.00 - 150000.00 USD / Year

frog

Expiration Date

Until further notice

Requirements

5+ years of professional service design experience
Highly developed design skills, demonstrated in your portfolio of recent work
Confident presentation and storytelling abilities
Experience collaborating in multifunctional teams as the service design lead
Proficiency with contemporary design and prototyping tools and methods

Job Responsibility

Drive the design of systemic interventions in complex, multi-partner ecosystems
Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
Utilize experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
Advocate service providers as much as service users and communication objective in mind

What we offer

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Fulltime

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