CrawlJobs Logo
PA Consulting Logo PA Consulting · IT - Software Development

Senior Service Designer

United Kingdom, London · Job Posted March 04, 2026
Apply Position
Job Link Share

Job Description

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.

Job Responsibility

  • Lead and Deliver: Lead complex design projects from strategy to execution, managing assignments and fostering high-performing teams
  • Design Excellence: Champion design excellence in every aspect of our firm. You will use end-to-end methods including service blueprinting, swimlane development, and ecosystem mapping
  • Innovate with AI: use AI technologies to help with idea generation and innovation, and you know how to use AI to solve real business problems
  • Shape Strategy: Spearhead challenging projects, shaping design strategy and implementation while exceeding user needs and solving complex business challenges
  • Grow Business: Contribute to business development by creating new client offers and leading proposals and pitches
  • Work to agile best practices and cross-functionally with multiple teams and stakeholders. You’ll be using your technical skills to problem solve with our clients, as well as working on internal projects

Requirements

  • A Problem Solver: thrive in problem-solving and analytical thinking
  • A Client Partner: experience in a client-facing role (agency or consultancy) where you have built strong relationships and owned outcomes
  • A Collaborator: enjoy collaborating with multiple stakeholders in a fast-paced environment
  • An Experimenter: already experimenting with AI and emerging tech, using new tools and exploring generative design to spark innovation
  • A Product Launcher: experience in the design and launch of digital products and services
  • Some UK roles at PA Consulting require a UK security clearance
  • All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard
  • Some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK

What we offer

  • Health and lifestyle perks accompanying private healthcare for you and your family
  • 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
  • Generous company pension scheme
  • Opportunity to get involved with community and charity-based initiatives
  • Annual performance-based bonus
  • PA share ownership
  • Tax efficient benefits (cycle to work, give as you earn)
  • Budget to take courses (technical and non-technical training), plus gain certifications
PA Consulting - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Service Designer

8 matching positions

Senior Service Designer

Location
Location
United Kingdom , Cardiff
Salary
Salary:
Not provided
admiralgroup.co.uk Logo
Admiral Group Plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 6 years industry experience in Service Design
  • Demonstrated ability to independently lead complex research and service design projects from discovery to implementation
  • Experience with both qualitative and quantitative research methods such as diary studies, usability tests, in depth interviews, contextual inquiry, surveys and more
  • Expert in bringing complex journeys, blueprints, and service concepts to life using tools like Miro, Figma or similar
  • Experience with creative storytelling methods and/or workshop design
  • Practical experience using GenAI tools to enhance service design or research workflows
  • You thrive in fast-paced, cross-functional teams, translating customer needs into powerful narratives that align different perspectives and secure stakeholder buy-in for customer-centred change
Job Responsibility
Job Responsibility
  • Lead Cross-Functional Strategic Projects: Own and drive key service design initiatives from concept through to implementation
  • Human-Centered Research & Insight Generation: Lead strategic research to build a deep, empathetic understanding of customer needs within a complex insurance ecosystem
  • Champion our Customer Promise: Champion and embed a clear set of customer experience principles and standards
  • Journey Orchestration and Systems Thinking: Map and visualise service blueprints including dependencies across journeys, operations, platforms, and teams
  • Service Prototyping and Validation: Design, prototype and test innovative service concepts
What we offer
What we offer
  • Up to £3,600 of free shares each year after one year of service
  • 33 days holiday (including bank holidays) increasing up to 38 days (including bank holidays)
  • option to buy or sell up to an additional five days of annual leave
  • Great Place to Work for Women
  • Great Place to Work for Wellbeing
  • Overall Great Place to Work for over 25 years
  • Fulltime
Read More
Arrow Right

Senior Service Designer

We’re one of Australia’s most trusted brands. Being Member-owned, every decision...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
mynrma.com.au Logo
My NRMA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years’ experience in service design, customer experience design, or related disciplines
  • Proven experience leading discovery and end-to-end service design initiatives
  • Training in Service Design, Agile or Change Management (desirable not essential)
  • Strong strategic thinking with the ability to connect research insights to service priorities, decisions, and outcomes
  • Demonstrated experience leading both discovery research and evaluative research or testing activities with customers or employees
  • Experience leveraging AI tools within the design process to assist delivering outcomes efficiently and effectively
  • Demonstrated experience influencing senior stakeholders and cross-functional teams as well as operating autonomously in operationally complex environments
  • Experience mentoring junior designers or contributing to design capability uplift.
Job Responsibility
Job Responsibility
  • Lead end-to-end service design initiatives from discovery through to optimisation, turning strategy into practical service outcomes and facilitate cross-functional workshops
  • Lead service design and apply systems thinking across channels, teams and business units to understand the broader impact of design decisions
  • Plan and lead customer and employee research, including discovery, testing, synthesis and problem framing with a clear link to strategic and operational outcomes
  • Design current and future state journeys, service blueprints and solutions that address systemic service and operational challenges
  • Develop and test prototypes, pilots and experiments, lead customer validation and evaluative research activities, using evidence to refine service designs for delivery
  • Translate service concepts into implementable changes across people, process, policy and technology
  • Define success measures, assess impact through research and insights, and continuously improve services
  • Build strong stakeholder relationships, influence prioritisation, champion customer and employee experience, and uplift service design capability across the team.
What we offer
What we offer
  • 5 weeks annual and recreation leave
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Discounts on a range of NRMA personal insurance products including car, home & travel
  • Grow, progress or relocate your career and move around the NRMA Group or different locations with us
  • Fulltime
Read More
Arrow Right

Senior Service Designer

A leading consultancy is seeking a Senior Service Designer to join its growing d...
Location
Location
United Kingdom , London
Salary
Salary:
80000.00 GBP / Year
rmgdigital.io Logo
rmg digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in service design within complex environments
  • Strong understanding of user-centred design principles and methodologies
  • Experience working in agile, multidisciplinary teams
  • Excellent stakeholder management and communication skills
  • Ability to influence and drive strategic decisions
Job Responsibility
Job Responsibility
  • Lead service design activities across the full lifecycle, from discovery through to delivery
  • Map and optimise end-to-end user journeys and service ecosystems
  • Facilitate workshops and co-creation sessions with stakeholders and users
  • Translate research insights into actionable service improvements
  • Collaborate closely with product managers, researchers, designers, and engineers
  • Champion best practice in service design and user-centred design methodologies
What we offer
What we offer
  • Permanent position with strong career development opportunities
  • Hybrid working model (2–3 days per week in a London office)
  • Opportunity to work on impactful, large-scale programmes
  • Fulltime
Read More
Arrow Right

Senior Service Designer

The Public Sector Reform Test, Learn and Grow (PSR TL&G) team is at the heart of...
Location
Location
United Kingdom , Leeds; Liverpool; Manchester; Newcastle; Sheffield; York
Salary
Salary:
Not provided
local.gov.uk Logo
Local Government Association
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • lead and coordinate design work in your team
  • work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
  • use research and analytics to understand policy areas and users needs, identify service failures and test different designs
  • lead design research when needed, working alongside the Data Analyst responsible for data and quantitative research
  • design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
  • champion accessibility and inclusion, consider the impact of change: new policies and technologies and ensure that designs meet legal requirements
  • collaborate with designers in other teams and departments, reviewing each other's work and developing shared patterns
  • guide, support and mentor designers
Job Responsibility
Job Responsibility
  • lead design in a multidisciplinary Pioneer team—a place-based project with public sector partners to prototype solutions and policies aligned to government missions
  • design and facilitate workshops and stakeholder engagements
  • support the team with design research when needed
  • prototype solutions
  • help your team use various methods and approaches for ‘test and learn’
  • Fulltime
Read More
Arrow Right

Senior Service Designer

Join us as a Senior Service Designer where you will bring deep service design ex...
Location
Location
United Kingdom , London; Knutsford; Northampton; Greater Manchester
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A deep understanding of Design methodologies, practice and processes, and be confident at selecting best approach to different shapes and sizes of customer experience challenges
  • Clear evidence of service design execution, evidenced through a variety of artefacts that express how a design solution was shaped and defined, delivering on tangible business and customer outcomes
  • Confidence and proficiency in planning and facilitating discovery, journey mapping and design-thinking workshops
  • Excellent stakeholder management
  • experience of working across a range of business teams
  • Solid networking and relationship building skills
  • Experience working within or for a large, complex organisation
  • Ability to gather information and solve for gaps and blind-spots in journey work
Job Responsibility
Job Responsibility
  • Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping
  • Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience
  • Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products
  • Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development
  • Compliance to accessibility standards and guidelines to provide an inclusive experience for all users
  • Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products
  • Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience
What we offer
What we offer
  • Wellness Suite including a well-equipped gym and exercise studios, personal training sessions and massage therapy
  • Cycle hire and parking areas
  • showering and changing facilities
  • CoSpace drop-in co-working space
  • Structured hybrid working
  • Fulltime
Read More
Arrow Right

Senior Service Designer

Apollo is hiring a Senior Service Designer to help operationalize and scale our ...
Location
Location
United States
Salary
Salary:
182000.00 - 230000.00 USD / Year
apollo.io Logo
Apollo.io
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6–8+ years of experience in UX, product, or service design
  • 2+ years focused on service design, systems thinking, or journey-level work
  • Strong hands-on experience creating and maintaining journey maps, service blueprints, and ecosystem diagrams
  • Demonstrated ability to operate within complex, cross-functional environments, coordinating across product, design, engineering, research, and operations
  • Experience facilitating workshops, working groups, and alignment sessions with diverse stakeholders
  • Comfort embedding with product teams and influencing outcomes without direct ownership
  • Strong synthesis skills—able to connect research, metrics, and delivery insights into clear journey-level narratives
  • Excellent visual communication skills and fluency with tools like Figma, FigJam, Miro, or similar
  • Pragmatic mindset: able to balance rigor with speed and adapt artifacts to real delivery constraints
  • Clear communicator with the ability to build trust and momentum across teams
Job Responsibility
Job Responsibility
  • Maintain and evolve living journey maps and service blueprints, ensuring they reflect real product delivery, customer insights, and business priorities
  • Facilitate journey-based working groups to align cross-functional teams on shared outcomes, dependencies, and end-to-end customer success
  • Partner with product squads on high-impact initiatives to frame problems through a journey lens and identify moments that matter
  • Surface and document cross-squad dependencies, handoffs, and risks, helping teams address them earlier in the delivery process
  • Connect qualitative and quantitative insights to journey artifacts, keeping journeys grounded in real customer and usage signals
  • Support adoption of journey-first ways of working by creating lightweight templates, playbooks, and guidance for teams
  • Collaborate with the Journey Management Tiger Team and Design System partners to ensure journey insights inform shared patterns, guardrails, and system evolution
  • Track journey health over time and contribute to quarterly reviews that highlight progress, gaps, and opportunities for improvement
What we offer
What we offer
  • equity
  • company bonus or sales commissions/bonuses
  • 401(k) plan
  • at least 10 paid holidays per year, flex PTO, and parental leave
  • employee assistance program and wellbeing benefits
  • global travel coverage
  • life/AD&D/STD/LTD insurance
  • FSA/HSA and medical, dental, and vision benefits
  • Fulltime
Read More
Arrow Right

Senior Service Designer

At Capgemini Invent, we believe difference drives change. As inventive transform...
Location
Location
United States , San Francisco
Salary
Salary:
112000.00 - 160000.00 USD / Year
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of professional service design experience
  • Highly developed design skills, demonstrated in your portfolio of recent work
  • Confident presentation and storytelling abilities
  • Experience collaborating in multifunctional teams as the service design lead
  • Proficiency with contemporary design and prototyping tools and methods
Job Responsibility
Job Responsibility
  • Driving the design of systemic interventions in complex, multi-partner ecosystems
  • Championing visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
  • Driving contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
  • Utilizing experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
  • Advocating service providers as much as service users and communication objective in mind
  • Travel is required 50-75%, dependent on client needs
What we offer
What we offer
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility
  • Fulltime
Read More
Arrow Right

Senior Service Designer

At Capgemini Invent, we believe difference drives change. As inventive transform...
Location
Location
United States , New York
Salary
Salary:
112000.00 - 160000.00 USD / Year
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of professional service design experience
  • Highly developed design skills, demonstrated in your portfolio of recent work
  • Confident presentation and storytelling abilities
  • Experience collaborating in multifunctional teams as the service design lead
  • Proficiency with contemporary design and prototyping tools and methods
  • A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline (preferred)
Job Responsibility
Job Responsibility
  • Driving the design of systemic interventions in complex, multi-partner ecosystems
  • Championing visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
  • Driving contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
  • Utilizing experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
  • Advocating service providers as much as service users and communication objective in mind
  • Plan, prioritize, and deliver service design activities autonomously, in the context of interdisciplinary projects
  • Lead client conversations within your domain, providing articulate recommendations and helping guide client choices
  • Lead small teams on projects and contribute to business development through proposal-writing and pitches
  • Travel is required 50-75%, dependent on client needs
What we offer
What we offer
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility
  • Fulltime
Read More
Arrow Right