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Senior Service Designer

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Join our Business Banking team as a Senior Service Designer, where will be responsible for designing end-to-end service journeys that help users achieve their goals. Your work will involve creating or improving transactions, products, and content across both digital and offline channels, collaborating with various parts of Barclays to deliver a seamless experience.

Job Responsibility:

  • Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping
  • Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience
  • Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products
  • Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development
  • Compliance to accessibility standards and guidelines to provide an inclusive experience for all users
  • Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products
  • Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience

Requirements:

  • Experience in applying best practice design thinking and service design techniques
  • Capture and document current-state processes across key functions, systems and data while Identifying inefficiencies, pain points, redundancies, and control gaps
  • Be accountable for producing and maintaining service blueprints, customer journey maps and service prototypes
  • Support the project team to manage and visualise outcomes and prioritise work, using best practice design techniques and practices to drive collaboration and diverse thought
  • An ability to influence stakeholders who may hold competing objectives to gain support and alignment will be essential

Nice to have:

  • Relentlessly championing on behalf of the customer experience within a defined problem space by being inquisitive to drive understanding, alignment, and clarity to aid business decision making
  • Expertly actively listen to the needs of technical and business stakeholders and interpret them clearly for both audiences
  • Ability for balanced decision-making and strategic thinking
What we offer:
  • Hybrid working
  • Structured approach to hybrid working
  • Flexible working arrangements
  • Supportive and inclusive culture and environment

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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