Senior Service Designer Job at Barclays (London)

Senior Service Designer

Barclays

Location:
United Kingdom , London ▼
Knutsford
Northampton
Greater Manchester

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join us as a Senior Service Designer where you will bring deep service design expertise to shape end-to-end customer experiences, working holistically across touchpoints to meet customer needs and elevate experience quality. Partnering closely with product designers, product and journey owners, you will collaborate with a range of stakeholders to research, analyse, and design effective solutions. You will plan and run workshops, create design artefacts, and translate insights into clear recommendations, taking ownership of driving meaningful business change through proven design methodologies.

Job Responsibility:

Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping
Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience
Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products
Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development
Compliance to accessibility standards and guidelines to provide an inclusive experience for all users
Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products
Gathering and analysis of data from a wide range of sources to create in-depth insights into customer’s needs or pain-points to aid business understanding of the customer experience

Requirements:

A deep understanding of Design methodologies, practice and processes, and be confident at selecting best approach to different shapes and sizes of customer experience challenges
Clear evidence of service design execution, evidenced through a variety of artefacts that express how a design solution was shaped and defined, delivering on tangible business and customer outcomes
Confidence and proficiency in planning and facilitating discovery, journey mapping and design-thinking workshops
Excellent stakeholder management
experience of working across a range of business teams
Solid networking and relationship building skills
Experience working within or for a large, complex organisation
Ability to gather information and solve for gaps and blind-spots in journey work

Nice to have:

Experience with Figma (mapping/whiteboarding)/Figjam Design tool
Experience within financial services or a regulated industry

What we offer:

Wellness Suite including a well-equipped gym and exercise studios, personal training sessions and massage therapy
Cycle hire and parking areas
showering and changing facilities
CoSpace drop-in co-working space
Structured hybrid working

Additional Information:

Job Posted:
April 01, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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