Senior Service Designer Job at PA Consulting (London)

Senior Service Designer

PA Consulting

Location:
United Kingdom , London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.

Job Responsibility:

Lead and Deliver: Lead complex design projects from strategy to execution, managing assignments and fostering high-performing teams
Design Excellence: Champion design excellence in every aspect of our firm. You will use end-to-end methods including service blueprinting, swimlane development, and ecosystem mapping
Innovate with AI: You don't just watch the future happen. You use AI technologies to help with idea generation and innovation, and you know how to use AI to solve real business problems
Shape Strategy: Spearhead challenging projects, shaping design strategy and implementation while exceeding user needs and solving complex business challenges
Grow Business: Contribute to business development by creating new client offers and leading proposals and pitches
Work to agile best practices and cross-functionally with multiple teams and stakeholders. You’ll be using your technical skills to problem solve with our clients, as well as working on internal projects

Requirements:

A Problem Solver: You thrive in problem-solving and analytical thinking
A Client Partner: You have experience in a client-facing role (agency or consultancy) where you have built strong relationships and owned outcomes
A Collaborator: You enjoy collaborating with multiple stakeholders in a fast-paced environment
An Experimenter: You don't just follow trends. You’re already experimenting with AI and emerging tech, using new tools and exploring generative design to spark innovation
A Product Launcher: You have experience in the design and launch of digital products and services
Some UK roles at PA Consulting require a UK security clearance
All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard
Some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK
Must meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years)

What we offer:

25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
PA share ownership
Tax efficient benefits (cycle to work, give as you earn)
Health and lifestyle perks accompanying private healthcare for you and your family

Additional Information:

Job Posted:
January 01, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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