Senior Service Designer, Customer Experience Job at FARBER

Senior Design Experience Lead

Barbaricum is seeking a Senior Design Experience Lead (SDEL) to serve as the Gov...

Location

United States , Washington, DC

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Top Secret / SCI clearance
Minimum 5 years’ experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for government or large-scale enterprise systems
Minimum 5 years’ experience with human-centered design, analysis of user feedback and behavioral data, and/or creative / brand strategy
Minimum 3 years’ experience providing design vision and innovation strategies to senior leadership, PMs, and product owners
Minimum 3 years’ experience applying modern design practices and accessibility standards (Section 508 / WCAG) and managing UI/UX testing, journey mapping, and iterative design in agile environments

Job Responsibility

Serve as the program’s principal design thought partner and customer-experience strategist
Bridge design, operations, and technology teams to align customer needs with IT, Cybersecurity, and Data initiatives
Lead strategic design and innovation initiatives for enterprise systems and government programs
Guide human-centered design processes, creative direction, and brand strategy to improve user experiences
Analyze user feedback and behavioral data to identify design and service improvements
Provide design vision and innovation strategies to senior leadership, program managers, and product owners that align with organizational objectives
Apply modern design and accessibility standards (e.g., Section 508 / WCAG) to ensure inclusive, user-friendly experiences
Oversee UI/UX testing, evaluation, and optimization in agile website and application development environments
Develop UX strategies incorporating journey mapping, usability testing, and iterative design
Support enterprise-level initiatives, including mobile and web platforms, to enhance the delivery of services and information to the military community

Senior Customer Experience Architect

We are seeking an experienced Customer Support Leader to join our Professional S...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field or equivalent practical experience
Experience as a Customer Support Leader (Manager, Director or above) with extensive knowledge of the challenges facing Customer Support departments today
Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels
Proven experience in customer support system implementation
experience with Intercom, Zendesk, FreshDesk or similar customer support platforms is highly desirable
Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions
Excellent communication and presentation skills, with the ability to build relationships with customers and internal stakeholders
Ability to handle multiple client projects simultaneously and prioritize tasks effectively
Passion for delivering exceptional customer service and driving customer success

Job Responsibility

Develop an In-depth Understanding of Customer Needs: Immerse yourself in our customers’ unique service strategies and challenges to identify AI-first opportunities that transform their support operations
Lead Strategic Insight and Alignment Sessions: Facilitate workshops with customer stakeholders to align on goals, explore AI-driven solutions, and drive key decisions that impact customer experience and operational efficiency
Drive AI-First Adoption and Success: Guide customers in adopting and fully integrating our AI-driven Customer Service product, Fin, to enhance customer experiences, streamline workflows, and maximize retention
Design Customized Support Models: Work with customers to develop tailored, AI-driven service models and strategic roadmaps that optimize their workflows and elevate support outcomes
Provide Data-Driven Recommendations: Offer prioritized, actionable insights and continuous optimization strategies backed by data analysis, supporting measurable improvements in customer service
Promote Continuous Improvement and Best Practices: Develop and share best practices and insights that support impactful implementations, enhancing customer experience across our Professional Services team
Collaborate Cross-functionally for Customer Success: Serve as a strategic connector between Customer Success, Product, and Sales, providing insights to enhance both customer outcomes and product innovation
Build a Knowledge Repository: Capture learnings from client engagements to create a scalable knowledge base, supporting consistency and high-quality results across future projects

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Fulltime

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Senior Manager Customer Experience & Digital Transformation

This role is responsible for designing and executing a fit-for-purpose OTC and c...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience
Master’s degree and 6 years of experience
Bachelor’s degree and 8 years of experience
Proficiency English language
BS/MS Degree with 10+ years of experience leading a large service-oriented operations organization focused on customer success, revenue growth and sales
5+ years of experience working with SAP Order to Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role
Minimum of 3+ years being responsible for full lifecycle, end-to-end SAP Order to Cash implementations, including hands-on design and configuration experience
At least 2 years’ BPO proven experience working in a supervisory role with the ability to collaborate with global cross-functional and cross-regional teams
Must be enthusiastic, self-motivated, high-energy and a driven problem solver – especially in face of resistance or setbacks

Job Responsibility

Analyze business metric data (e.g., KPIs) to identify improvement opportunities and drive performance
Collaborate with Quality, Compliance, Finance, Commercial, IS, and vendors to streamline processes, integrate digital tools, and remove friction points
Present insights and guide decision-making through impactful storytelling and analytics
Provide regular reports and data-driven recommendations to enhance customer experience
Leverages deep OTC knowledge to find opportunities, reduce risks, and design high-impact, efficient solutions
Review transactional backlogs, risks, and proactively plan mitigation strategies
Anticipates market and customer shifts, continuously assessing performance and closing gaps to stay ahead
Ensure accurate and compliant execution of Amgen’s policies and procedures (SOX, quota, quarter-end management)
Prepare and review analytics to supervise operational effectiveness
Lead change management activities to implement critical initiatives

What we offer

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Senior User Experience (UX) Designer

Experience Designers at AKQA concept, craft and deliver interfaces that make tec...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Plan and execute core UX/CX deliverables including heuristic and IA audits, ecosystem maps, personas, customer journeys, service blueprints, and wireframes
Collaborate across disciplines in both agile and waterfall processes to quickly deliver impactful solutions
Present to business stakeholders to help them make informed decisions that strengthen their business
Keep on top of best practices and trends to ensure we are at the forefront of the industry
Lead and inspire, sharing your knowledge with peers and mentoring mid/junior designers
A compelling portfolio demonstrating outstanding UX design
Excellent communication skills, with the ability to make complex topics understandable, and present logically
Excellent writing and editing skills, experienced in crafting effective, on-brand micro copy
Mastery of whiteboard and prototyping software such as Miro and Figma
A “can-do” attitude, eager to embrace big challenges

Job Responsibility

Concept, craft and deliver interfaces that make technology more natural and enjoyable to use
Take a human-centred approach to create beautiful and meaningful brand experiences
Balance business, customer and technical requirements to craft blueprints for solutions that delight clients and users
Create world-class experiences for both Japanese and overseas markets

Fulltime

Senior User Experience (UX) Designer

Experience Designers at AKQA concept, craft and deliver interfaces that make tec...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Plan and execute core UX/CX deliverables including heuristic and IA audits, ecosystem maps, personas, customer journeys, service blueprints, and wireframes
Collaborate across disciplines in both agile and waterfall processes to quickly deliver impactful solutions
Present to business stakeholders to help them make informed decisions that strengthen their business
Keep on top of best practices and trends to ensure we are at the forefront of the industry
Lead and inspire, sharing your knowledge with peers and mentoring mid/junior designers
A compelling portfolio demonstrating outstanding UX design, with a desire to become even better
Excellent communication skills, with the ability to make complex topics understandable, and present logically
Excellent writing and editing skills, experienced in crafting effective, on-brand micro copy
Mastery of whiteboard and prototyping software such as Miro and Figma
A “can-do” attitude, eager to embrace big challenges

Job Responsibility

Play an essential role balancing business, customer and technical requirements to craft blueprints for solutions that delight clients and users
Work in a dynamic, globally-minded environment
Create world-class experiences for both Japanese and overseas markets

Senior User Experience (UX) Designer

Experience Designers at AKQA concept, craft and deliver interfaces that make tec...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Plan and execute core UX/CX deliverables including heuristic and IA audits, ecosystem maps, personas, customer journeys, service blueprints, and wireframes
Collaborate across disciplines in both agile and waterfall processes to quickly deliver impactful solutions
Present to business stakeholders to help them make informed decisions that strengthen their business
Keep on top of best practices and trends to ensure we are at the forefront of the industry
Lead and inspire, sharing your knowledge with peers and mentoring mid/junior designers
A compelling portfolio demonstrating outstanding UX design, with a desire to become even better
Excellent communication skills, with the ability to make complex topics understandable, and present logically
Excellent writing and editing skills, experienced in crafting effective, on-brand micro copy
Mastery of whiteboard and prototyping software such as Miro and Figma
A “can-do” attitude, eager to embrace big challenges

Job Responsibility

Play an essential role balancing business, customer and technical requirements to craft blueprints for solutions that delight clients and users
Work in a dynamic, globally-minded environment
Create world-class experiences for both Japanese and overseas markets

Senior Resident Engineer – Service Provider Customer

The Resident Engineer will be required to develop and maintain expertise on the ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor degree in engineering with 8+ of experience with relevant network troubleshooting experience
Proven experience in designing and managing large service Provider networks
Strong influencing skills, design, consultation, and presentation experience directly related to operational experience
Understand Service provider core & edge network, Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
Good Junos skills and understanding of product architectures
Good Service Provider background, large Enterprise/ISP network design & solution provider skills
The ability to work independently and to function in a team environment
Strong customer interface and presentation skills
Effective communication and teamwork skills as the role works with many organizations within HPE as well as with the customer
Effective written communications as the status of Design projects and network problems must be regularly communicated

Job Responsibility

Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design
Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors
Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations
Works internally with HPE SE and Engineering team to relay & drive functionality requirements specific to customer environment
Works closely with other resident engineers, customer and HPE Technical Assistance Centre to optimize network
Acts as a customer technical liaison for HPE Networks support and development teams
Testing product features and functionality to provide solution post implementation to meet design requirement
Providing deployment guidance to ensure that implementations are consistent with design specifications
Applying extensive industry experience to improve network performance and proactively analyse potential enhancements
Evaluating technical specifications for interoperability

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Service Designer, Customer Experience

FARBER

Location:
Canada

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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