CrawlJobs Logo

Senior Service Delivery Manager

madetech.com Logo

Made Tech

Location Icon

Location:
United Kingdom , Bristol ▼

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

55000.00 - 65000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

As a Senior Service Delivery Manager at Made Tech, you will play a critical role in our mission to make public services better. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government.

Job Responsibility:

  • Onboard new services and team members as required, managing and inspiring the team to produce high quality outcomes
  • Manage your team’s capacity and measure success against contractual commitments such as SLAs and KPIs
  • Manage risks and issues that arise, providing regular reports to both internal and external stakeholders
  • Identify ways to improve and contribute beyond day-to-day delivery

Requirements:

  • Ability to multi-task and confidently prioritise for yourself and others
  • Expressing confidence when faced with challenging situations
  • Make fast, sound decisions whilst under pressure
  • Handle difficult client conversations and clearly articulate remediation plans in a way that is reassuring
  • Solution focussed and outcome driven
  • Implement incident and problem management processes using best practice such as ITIL or Agile Service Management
  • Coordinate and manage the resolution of major incidents and subsequent root cause analyses
  • Champion governance, risk and engagement processes and be responsible for others following the processes
  • Manage change using robust change management processes that prevent scope creep
  • Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc
  • Create, run and report on a service transition plan for onboarding a new service into a Managed Service team
  • Facilitate the creation of key work products such as runbooks, playbooks, business continuity/disaster recovery plans, security management plans and access management trackers
  • Coordinate knowledge management across a multi-disciplinary team
  • Support and manage competing priorities
  • Proactively identify and progress service and product improvements balancing user needs and client strategy
  • Take ownership of team rotas and manage availability for shift-based team members
  • Maintain and proactively communicate IT policies and procedures to ensure effective and efficient use
  • Demonstrate encouragement of high performers, to support them towards successful promotions
  • Provide regular feedback for team members and support them in producing development plans where appropriate
  • Adherence and management of contractual obligations, including SLA management
  • Conduct regular service reviews and report on service performance using OKRs, KPIs and CSAT
  • Collaborating with user-centred design and product teams to develop bespoke client focussed measures of value
  • Manage team budget and capacity, and forecast upcoming workload
  • Demonstrate risk management activities including identification, assessment, mitigation, assessment and reporting to key stakeholders
  • Ability to track and calculate service credits on an ongoing basis
  • Confidently act as the primary point of contact for customer escalations
  • Develop and maintain strong relationships with senior stakeholders
  • Work and collaborate with senior stakeholders to initiate long-lasting change to deliver improvements
  • Communicate effectively in both written and verbal communications
  • Produce high-quality reports that consider the context of the clients’ objectives
  • Drives collaboration and breaks down barriers between conflicting views
  • Demonstrate tact and diplomacy when managing key stakeholders, both client and internal, across all levels
  • Support junior service delivery managers, who may not be in your core team, to develop and gain new skills
  • Contribute to both Managed Service & Delivery Communities of practice
  • Share successes and failures with the wider community to support the evolution of ways of working, techniques, and technologies across Made Tech
  • Leverage knowledge and experience in service management to showcase Made Tech’s capabilities externally
  • Eligibility for SC (security check) clearance
  • 5 years' continuous UK residency and 5 year' employment history (or back to full-time education)
What we offer:
  • 30 days of paid annual leave plus bank holidays
  • Flexible Working Hours
  • Flexible Parental Leave
  • part time remote working
  • Paid counselling as well as financial and legal advice
  • flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
  • optional social and wellbeing calendar of events

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Made Tech - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Service Delivery Manager

Senior Service Delivery Manager

As Service Delivery Manager, you will be in charge of the daily governance of la...
Location
Location
Belgium
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master Degree thinking level
  • sound knowledge of MS Office
  • quick learner when working with new tools and applications
  • ITIL Intermediate (v4) or Service Manager (v2) Certificate preferred
  • solid interest in and knowledge of the ICT industry
  • excellent communication skills in Dutch, English, and French
  • ability to dialogue with people from different backgrounds
  • driven and enthusiastic team member
  • excellent time management and organizational skills
  • ability to work independently
Job Responsibility
Job Responsibility
  • Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting
  • Meet customer regularly to review performance and propose improvements or new opportunities
  • Monitor budgets and margins & report accordingly, ensuring correct invoicing
  • Work closely with Sales, Solution Architect and Project Manager, initiate, propose and defend new initiatives to customer and/or internal management and involve the relevant stakeholders for implementation
What we offer
What we offer
  • Flexible working hours
  • satellite offices
  • home working
  • informal, no-nonsense environment
  • 32 days of annual leave
  • company car and a national fuel/charging card or mobility allowance
  • group insurance
  • hospitalization insurance
  • competitive gross salary
  • Fulltime
Read More
Arrow Right

Delivery Services Manager

This role is focused on managing the onsite delivery of support services, and in...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum Bachelor's degree or equivalent experience required
  • 7+ years of progressive experience in IT services delivery or customer support, including at least 3 years in a managerial/leadership capacity
  • Experience and knowledge in Enterprise IT Technology and solutions such as Hybrid Cloud, AI and network
  • Ability to understand HPE products, solutions, and services portfolio to communicate effectively with client management
  • Strong stakeholder management and executive communication skills
  • Experienced in customer facing role delivering Mission Critical Enterprise IT support services, solution integration and/or Managed Services
  • Strong passion for customer experience
Job Responsibility
Job Responsibility
  • Lead overall country post sales delivery services
  • actively engage Sales and Business leaders to drive quality of services and support business growth
  • customer facing to lead team in senior management engagement to develop relationship with key accounts
  • own executive-level communications with customers
  • directly manage a team of onsite engineers responsible for providing on-site compute, storage and network IT equipment, systems, sub-systems and/or other applications support for customers according to contractual service levels
  • meet key operations KPI in customer satisfaction while driving delivery efficiency
  • collaborate with other delivery functions such as remote support, supply chain to provide services and resolve escalations
What we offer
What we offer
  • Health and wellbeing supports
  • personal and professional development programs
  • unconditional inclusion and a supportive working environment
  • Fulltime
Read More
Arrow Right

Senior Service Delivery Leader

At IKEA, we are committed to transforming the way we manage and deliver services...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong Service Management skills and how to integrate a strong and modern engineering culture across Group Digital and digital organizations in the markets with a proven track record (at least 10+ years) in managing services in a global organization
  • Strong understanding of software development best practices, and of how to lead, develop, define, plan, and execute a roadmap to meet business requirements together with relevant stakeholders
  • Demonstrable relevant knowledge of technology and/or software engineering within the relevant areas combined with good knowledge of agile ways of working, how to enable a product- and service-led organization, knowledge of how to set direction, create and manage plans, set budgets and goals, and follow up on OKRs across service delivery framework, SLAs, and KPIs
  • Proven analytical skills and experience in making decisions based on both hard and soft data
  • Strong negotiation and influencing skills, with the ability to build trustful relationships and hold stakeholders accountable at all levels (junior team members or senior management) both internally and externally
  • Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders
  • Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience
  • 10+ years of diverse experience in Digital Foundation or Digital products and service delivery with a proven track record of delivering products and services that provide substantial value
  • 10+ years of experience with the services and products within the area and proven knowledge and ability to transform and optimize processes and behaviours
  • 8+ years of demonstrable experience working in agile/scrum and Software Engineering environments in complex global organizations
Job Responsibility
Job Responsibility
  • Align Service Management practices across areas to ensure consistent, robust, and complete implementation of service delivery guardrails
  • Collaborate with (Senior) Engineering Domain Managers to secure the competence and capacity of engineering teams required for great service delivery
  • Build and maintain the service management community in the assigned area, ensuring SLAs are met
  • Ensure Service Management & Operations capabilities are embedded in engineering teams with sufficient expert support
  • Identify goals and drive implementation of Service Delivery practices, ensuring standardized and coherent ways of working
  • Drive the implementation of Service Management-as-Code to ensure stability and rapid recovery from incidents.
What we offer
What we offer
  • Some travel between Digital Hubs
  • Collaboration and co-creation in the office
  • Fulltime
Read More
Arrow Right

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...
Location
Location
United Kingdom , York
Salary
Salary:
40000.00 GBP / Year
dynamicsearch.co.uk Logo
Dynamic Search Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years’ experience in an MSP or IT services environment
  • Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
  • Strong understanding of ITIL principles and service delivery best practices
  • Excellent communication skills, able to bridge technical and business conversations
  • Proactive, customer-focused, and capable of managing multiple stakeholders
  • Comfortable working in a hybrid environment and adapting to a growing team
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for a portfolio of managed service clients
  • Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
  • Lead service reviews, onboarding sessions, and client feedback meetings
  • Translate complex technical services into business-friendly language for stakeholders at all levels
  • Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
  • Collaborate with internal teams to enhance service delivery processes and standards
What we offer
What we offer
  • Hybrid working with flexibility to balance office and remote days
  • Opportunity to step into a customer-facing service delivery role without losing technical involvement
  • Career progression in a growing, innovative MSP
  • Supportive, people-focused culture emphasising training, mentorship, and professional development
  • Exposure to a diverse client base and challenging IT environments
  • Fulltime
Read More
Arrow Right

Senior Manager – Delivery Services

Senior Manager responsible for client account management, project delivery, and ...
Location
Location
KochiTrivandrum
Salary
Salary:
Not provided
experionglobal.com Logo
Experion Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in product development and handling
  • Excellent client account/relationship management and negotiation skills
  • Experience leading large implementations with mobile/web development
  • Agile Project Management skills (ceremonies, grooming, estimation, tracking)
  • Excellent verbal and written communication
  • Passionate about detailing and analytics
  • Project delivery expertise and stakeholder relationship management
  • 12+ years total experience (8+ years relevant)
Job Responsibility
Job Responsibility
  • Completely manage client account balancing project delivery and customer relationship for new project identification
  • Coordinate client interactions for product requirement grooming, detailing, development, testing, rollout and release
  • Manage product development in Web/Mobile technologies with engineering practices (CI/CD, DevOps, Automated Testing)
  • Go into functional/technical details and motivate core team in design/solutioning phases
  • Handle end-to-end project delivery in Agile Methodology with product grooming and ceremonies
  • Apply project management skills (Estimation, Scheduling, Tracking, Commercials, Quality)
  • Manage teams of 20+ in global delivery model
  • Lead Agile teams anchoring ceremonies (grooming, sprint planning, retro, demo)
  • Enable team member competency development and professional growth
  • Understand modern web/mobile application development and technology architecture
Read More
Arrow Right

Senior Manager - Category Management (Technology Services)

The Global Category Senior Manager at Amgen will develop and execute global stra...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Doctorate degree and 5 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
  • Master’s degree and 8 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
  • Bachelor’s degree and 12 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
  • 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
  • Familiarity with procurement platforms (e.g., Ariba), ERP systems, and advanced analytics tools
  • Excellent problem-solving, organizational, and analytical skills, including the ability to interpret large datasets and generate actionable insights
  • Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment
Job Responsibility
Job Responsibility
  • Own and evolve the global category strategy for Technology Services, aligned with business goals, with a focus on unlocking value, optimizing supplier relationships, and mitigating risk
  • Partner with Technology stakeholders across R&D, Commercial, and Operations to understand needs and shape procurement strategies that support enterprise priorities in a proactive manner
  • Act as a trusted advisor and thought leader, delivering insights on market trends, supplier capabilities, and best practices tailored to the Technology Services domain
  • Lead the creation of robust, financially grounded business cases (e.g., outsourcing models, total cost of ownership, supplier consolidation) that support procurement decisions and drive measurable impact
  • Stay ahead of market shifts in professional technology services— including evolving delivery models, workforce trends, and service innovation— and translate insights into actionable strategies
  • Design and drive a multi-year sourcing roadmap for Technology Services aligned with Amgen’s broader vision
  • Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation into Amgen’s Technology Services sourcing strategy
  • Partner with category managers for consulting and staff augmentation to ensure Amgen take a holistic approach to all external resource driven spend
  • Provide strategic oversight as the global lead for Technology Services sourcing, ensuring alignment between category strategies and evolving business needs
  • Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring strategies meet diverse needs and are implemented effectively
Read More
Arrow Right

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...
Location
Location
United States , San Francisco
Salary
Salary:
177300.00 - 211775.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
  • 2+ years of people management experience across delivery or project-based roles
  • Proven success leading hybrid delivery models (internal + partner/outsourced teams)
  • Experience with AI/ML products, data-driven implementations, or complex enterprise software
  • Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
  • A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care
Job Responsibility
Job Responsibility
  • Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
  • Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
  • Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
  • Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
  • Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
  • Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
  • Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
  • Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
  • Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
  • Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...
Location
Location
United States , Chicago
Salary
Salary:
159600.00 - 190598.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
  • 2+ years of people management experience across delivery or project-based roles
  • Proven success leading hybrid delivery models (internal + partner/outsourced teams)
  • Experience with AI/ML products, data-driven implementations, or complex enterprise software
  • Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
  • A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care
  • Proof of eligibility to work in the United States is required
Job Responsibility
Job Responsibility
  • Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
  • Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
  • Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
  • Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
  • Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
  • Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
  • Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
  • Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
  • Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
  • Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy