Senior Service Advocate, CVS Health

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

18.50 - 38.82 USD / Hour

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Job Description:

The Senior Service Advocate serves as the Single Point of Contact for handling member service inquiries, issues and process requests received via telephone. Acts with fast knowledge using integrated service tools. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of the Integrated Service Model (ISM) suite of services

Job Responsibility:

Serve as the Single Point of Contact for handling member service inquiries, issues and process requests received via telephone
Act with fast knowledge using integrated service tools
Engage, consult and educate members based upon the member's unique needs, preferences and understanding of the Integrated Service Model (ISM) suite of services

Requirements:

Ability to build a trusting relationships by taking accountability to fully understand the member's needs
Ability to resolve complex issues with sensitivity and discretion
Uses communication skills to build relationships with both internal and external members/constituents
Ability to multitask and handle multiple functions and/or multiple products while maintaining and/or exceeding performance standards
Demonstrates professionalism and presents a positive image when interacting with members and constituents
Demonstrates strong member focus and utilizes all available resources to ensure prompt member satisfaction
Demonstrates functional expertise and leadership ability
Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate
High School Diploma or G.E.D.

Nice to have:

Strong communication skills
Understanding of medical terminology
Problem solving skills
Computer literate, Microsoft Word and Excel experience a plus
Some college preferred

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 28, 2025

Expiration:
November 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Service Advocate