Senior Service Advocate

• Perform research inquiries, issues, and escalations of the Quantum Program
• Answer questions and resolve issues as single point-of-contact, based on external, largely written communications
• Oversee a caseload of members as assigned
• Take ownership of each contact to resolve issues
• Identify issues appropriately and recommend resolution options
• Demonstrate strong client and member-focus to ensure satisfaction
• Work independently within assigned Meritain systems

• 2+ years of experience in healthcare administration
• High school diploma or GED
• Ability to operate independently
• Strong organization and time management skills
• Ability to resolve issues with sensitivity and discretion
• Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment
• Prior experience working directly with members/consumers
• Ability to make effective and independent decisions
• Demonstrated communication skills
• Strong listening and interpersonal skills

Previous experience with Meritain systems, such as DG and/or CSI

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation programs
• Weight management programs
• Confidential counseling
• Financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access