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Senior Service Advocate

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.50 - 35.29 USD / Hour
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Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility:

  • Serves as the Single Point of Contact for handling member service inquiries, issues and process requests received via telephone.
  • Acts with fast knowledge using integrated service tools.
  • Engages, consults and educates members based upon the member's unique needs, preferences and understanding of the Integrated Service Model (ISM) suite of services.

Requirements:

  • Ability to build a trusting relationships by taking accountability to fully understand the member’s needs.
  • Ability to resolve complex issues with sensitivity and discretion.
  • Uses communication skills to build relationships with both internal and external members/constituents.
  • Ability to multitask and handle multiple functions and/or multiple products while maintaining and/or exceeding performance standards.
  • Demonstrates professionalism and presents a positive image when interacting with members and constituents.
  • Demonstrates strong member focus and utilizes all available resources to ensure prompt member satisfaction.
  • Demonstrates functional expertise and leadership ability.
  • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
  • High School Diploma or G.E.D.

Nice to have:

  • Strong communication skills
  • Understanding of medical terminology
  • Problem solving skills
  • Computer literate, Microsoft Word and Excel experience a plus
  • Some college preferred
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost wellness screenings
  • No-cost tobacco cessation and weight management programs
  • No-cost confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
February 21, 2026

Expiration:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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