Senior Service Advisor Job at 360 Resourcing Solutions (Darlington)

Senior Service Advisor

Location

United Kingdom , Edinburgh

Salary:

35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer-facing experience (essential)
Strong communication and relationship-building skills
The ability to work effectively in a fast-paced environment
A professional, confident and customer-focused approach
Must have strong keyloop knowledge

Job Responsibility

Managing customer bookings and setting clear expectations
Keeping customers updated throughout the service or repair process
Building long-term, trusted customer relationships
Identifying and upselling additional products and services where appropriate
Following up to ensure customer satisfaction

What we offer

25 days holiday rising with length of service, plus bank holidays
Access to online rewards platform with discounts and cashback
Preferential service rates
Colleague purchase scheme
Share incentive scheme
Pension
Enhanced maternity and paternity benefits

Fulltime

Senior Service Advisor

At Vertu Ford Bolton, we’re proud to be part of one of the UK’s largest motor re...

Location

United Kingdom , Bolton

Salary:

34000.00 - 37000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

The ability to manage complex customer situations with confidence and professionalism
Previous experience supporting or leading a team
Strong organisational skills and the ability to manage multiple priorities
A full UK driving licence

Job Responsibility

Clearly setting expectations and providing regular updates
Ensuring company and manufacturer standards are maintained at all times
Working towards and achieving key performance indicators (KPIs)
Advising on additional products or services that may benefit the customer
Following up to ensure customers are fully satisfied with their experience

What we offer

25 days holiday (rising with length of service) plus bank holidays
Access to online rewards platform with cashback and discounts across top retailers
Preferential service rates & colleague purchase schemes
Share incentive scheme & pension plan
Enhanced maternity & paternity leave

Fulltime

Senior Service Advisor

At Vertu Land Rover Bolton, we're proud to be part of one of the UK's largest mo...

Location

United Kingdom , Bolton

Salary:

37000.00 - 41800.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum of 2 years experience as a Service Advisor in a main dealership
A full UK driving licence

Job Responsibility

Managing customer communication throughout the service or repair process
Clearly setting expectations and providing timely updates
Advising on additional products or services that may benefit the customer
Meeting targets while maintaining exceptional service levels
Following up to ensure customers are fully satisfied with their experience

What we offer

25 days holiday (rising with length of service) plus bank holidays
Access to online rewards platform with cashback and discounts across top retailers
Preferential service rates & colleague purchase schemes
Share incentive scheme & pension plan
Enhanced maternity & paternity leave

Fulltime

Senior Service Advisor

The Service Advisor role is one of the most exciting and important roles in our ...

Location

United Kingdom , Newcastle upon Tyne

Salary:

35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a Service Advisor role within the industry

Job Responsibility

Setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle
Up selling additional products
Follow-up with the customer to ensure they are happy with the work carried out

What we offer

25 days holiday rising with length of service - plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity

Fulltime

Senior Service Advisor

Here at Vertu Nissan Glasgow South, we have a fantastic opportunity for a Servic...

Location

United Kingdom , Glasgow

Salary:

35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer facing service experience
Previous experience within the role is essential
Customer focus
Relationship maintenance skills
Communication skills
Ability to work in a fast-paced environment whilst meeting targets and deadlines

Job Responsibility

Acting as the primary point of contact for service customers, building strong and lasting relationships
Leading and mentoring the service team to deliver exceptional standards and achieve departmental targets
Driving customer satisfaction and loyalty, ensuring every interaction reflects our commitment to quality
Coordinating with the workshop to guarantee timely, efficient service delivery
Managing complex customer expectations and providing proactive communication throughout the service journey
Identifying opportunities to maximise revenue through upselling and promoting additional products
Supporting the Service Manager with strategic initiatives and continuous improvement projects

What we offer

25 days holiday rising with length of service - plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity

Fulltime

Senior Service Advisor

The Service Advisor role is one of the most exciting and important roles in our ...

Location

United Kingdom , Stockton-on-Tees

Salary:

30000.00 - 35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer facing service experience
Customer focus
Relationship maintenance skills
Communication skills
Ability to work in a fast-paced environment whilst meeting targets and deadlines

Job Responsibility

Setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle
Up selling additional products
Follow-up with the customer to ensure they are happy with the work carried out
Acts as the relationship manager between the customer and the workshop

What we offer

25 days holiday rising with length of service - plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity
On-going training opportunities

Fulltime

Senior Service Advisor

At Vertu Vauxhall Chingford, we have an exciting opportunity for a Senior Servic...

Location

United Kingdom , Chingford

Salary:

30000.00 - 35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience within the role
Strong interpersonal and communication skills
Confidence working in a fast-paced environment while meeting targets and deadlines
A passion for building positive, long-term customer relationships

Job Responsibility

Manage customer expectations
Keep customers updated throughout the service or repair process
Ensure customers leave fully satisfied with the work carried out
Identify and offer additional services where appropriate
Deliver an excellent customer experience

What we offer

No weekend working
25 days holiday, increasing with length of service – plus bank holidays
Access to our online rewards platform – with discounts and cashback from top retailers
Preferential rates on vehicle servicing
Colleague car purchase scheme
Company pension & share incentive scheme
Enhanced maternity & paternity leave
Ongoing training and development to support your career progression

Fulltime

Senior Customer Service Advisor

Join us as Senior Customer Service Advisor at Barclays, to provide resolutions f...

Location

Isle of Man , Douglas

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strong awareness of risk and control to support the completion of high-value transaction approvals, payment investigations and complaints where risk issues arise
Support leadership with the delivery of service levels, change implementation, driving a culture of continuous improvement whilst supporting colleagues with complex issues and escalations
Support embedment and upskilling of newly recruited colleagues and identify opportunities to become multi-skilled in role to support the delivery of a consistently excellent service across all channels of engagement

Job Responsibility

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Collaboration across multiple digital channels to personalise each interaction with a customer
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
Support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care

What we offer

Access to wellness rooms, gyms and mental health support
Inclusive culture
Collaborative Areas
Socialising, sports, community events and volunteering

Fulltime

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