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At Vertu Vauxhall Chingford, we have an exciting opportunity for a Senior Service Advisor to join our friendly and established team. If you're passionate about delivering outstanding customer service and have experience in a similar role or within the motor industry, we’d love to hear from you. As one of the largest motor retailers in the UK, Vertu Motors is committed to building trusted relationships with our customers and providing a workplace where every colleague can thrive.
Job Responsibility:
Manage customer expectations
Keep customers updated throughout the service or repair process
Ensure customers leave fully satisfied with the work carried out
Identify and offer additional services where appropriate
Deliver an excellent customer experience
Requirements:
Experience within the role
Strong interpersonal and communication skills
Confidence working in a fast-paced environment while meeting targets and deadlines
A passion for building positive, long-term customer relationships
What we offer:
No weekend working
25 days holiday, increasing with length of service – plus bank holidays
Access to our online rewards platform – with discounts and cashback from top retailers
Preferential rates on vehicle servicing
Colleague car purchase scheme
Company pension & share incentive scheme
Enhanced maternity & paternity leave
Ongoing training and development to support your career progression