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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Senior Service Advisor

United Kingdom, Chingford 30000.00 - 35000.00 GBP / Year · Job Posted February 07, 2026
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Job Description

At Vertu Vauxhall Chingford, we have an exciting opportunity for a Senior Service Advisor to join our friendly and established team. If you're passionate about delivering outstanding customer service and have experience in a similar role or within the motor industry, we’d love to hear from you. As one of the largest motor retailers in the UK, Vertu Motors is committed to building trusted relationships with our customers and providing a workplace where every colleague can thrive.

Job Responsibility

  • Manage customer expectations
  • Keep customers updated throughout the service or repair process
  • Ensure customers leave fully satisfied with the work carried out
  • Identify and offer additional services where appropriate
  • Deliver an excellent customer experience

Requirements

  • Experience within the role
  • Strong interpersonal and communication skills
  • Confidence working in a fast-paced environment while meeting targets and deadlines
  • A passion for building positive, long-term customer relationships

What we offer

  • No weekend working
  • 25 days holiday, increasing with length of service – plus bank holidays
  • Access to our online rewards platform – with discounts and cashback from top retailers
  • Preferential rates on vehicle servicing
  • Colleague car purchase scheme
  • Company pension & share incentive scheme
  • Enhanced maternity & paternity leave
  • Ongoing training and development to support your career progression
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