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Senior Service Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Derby

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Category:
Sales

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Contract Type:
Not provided

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Salary:

35000.00 GBP / Year
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Job Description:

Join one of the UK’s largest motor retailers and take your career to the next level at Vertu Renault Derby. We’re offering an exciting opportunity for a Senior Service Advisor to become part of our well-established team. As a Senior Service Advisor, you’ll be the key link between our customers and the workshop. You won’t just be providing a service you’ll be building trusted relationships and ensuring every customer leaves satisfied.

Job Responsibility:

  • Acting as the relationship manager for customers during service and repair visits
  • Setting clear expectations and keeping customers informed throughout the process
  • Upselling additional products and services where appropriate
  • Following up to ensure customer satisfaction with completed work

Requirements:

  • Proven experience in a customer-facing service role (essential)
  • Previous experience as an Automotive Service Advisor (essential)
  • Strong communication and relationship-building skills
  • Ability to thrive in a fast-paced, target-driven environment
What we offer:
  • 25 days holiday rising with length of service - plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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