Senior Server Specialist

• Participates in routine security audits to assess performance and identify gaps that may lead to potential outages
• Communicates with system users to identify, explain, and resolve problems, acting as second-level support for client support staff
• Performs installation and cabling, and assists with configuration of infrastructure equipment according to business needs
• Assists with the maintenance of run books based on events and customer inquiries reported
• Applies technical knowledge to support the design of workflows that provide seamless integration for client / server environment
• May provide support for routine server, network, voice and other infrastructure device firmware, software updates as well as backup to ensure servers are maintained and up to date
• Supports the selection and determination of equipment and software and maintains operating records, inventory, and operational run books
• Ensures preventative maintenance is coordinated and performed in a timely manner to ensure reliability of systems utilized
• Defines requirements, develops test plans, and works with cross-functional teams to achieve daily operational accuracy and efficiency
• Monitors and controls systems and server, voice, network, and facility infrastructure in a client / server environment by supporting capacity analysis and planning efforts
• Completes all backups and restores as scheduled, providing troubleshooting and resolution of incidents and performing all restores requested of users with proper approval

• High School Diploma or Equivalent
• Information Technology Certification - Professional Association
• Minimum 2 years of relevant experience
• Experience with Microsoft administration of Active Directory, DNS, DHCP, and Group Policies
• Knowledge of enterprise systems including Windows Patch Management

MTA or CCENT certification preferred