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The Senior Security Technical Services (TS) Systems Integration Specialist / Technical Lead is an advanced subject matter expert who is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge.
Job Responsibility:
Interacts with clients on site and remote to meet more complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Delegates lower complexity tasks to engineers and technicians
Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
Included in complex design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization
Engages vendors for priority escalations or bugs found during deployments
Performs any other related task as required
Requirements:
Advanced understanding and appreciation of technical design and business principles
Advanced project fundamental and administration ability
Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
Advanced customer engagement skills
Advanced relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Advanced ability to coach, mentor and provide guidance to team members
Ability to take ownership as technical lead during project lifecycle
Bachelor's degree or equivalent in Information Technology or Computing or related field
Vendor certification is mandatory
Advanced experience in SOC Analysis Operations
Advanced experience in SIEM usage for investigations
Advanced experience in Azure or AWS or GCP
Advanced experience in Security technologies like Firewall, IPS, IDS , Proxy etc
Advanced experience in technical support to clients
Advanced experience in handling security incidents end to end
Advanced experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools
Advanced experience in log collection mechanism such as Syslog, Log file, DB API
Advanced experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools
Advanced experience in web service protocols and frameworks for high-availability, low-latency, resiliency, and auto-scaling
Advanced experience in sound practices on securing data and systems by applying appropriate authentication and authorization controls
Advanced experience in Event Driven Development and asynchronous operations
Advanced experience in scripting languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef
Cloud Security certifications and certifications like AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar
Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) - Terraform, Azure, Sentinel, EDR Defender for Cloud, Microsoft Security, Devops Ci/CD Pipelins, Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance), Version Control (Git), Microservices (Kubernetes, Azure Containers), Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS), Azure Infrastructure as Code, Azure Administration, Hybrid Cloud, Networking (Firewalls, LAN, VPN), Automation, MS Office365, Power BI Administration, Scripting (PowerShell), ZTNA