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The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world. Do you have a passion for security and Identity and Access Management? Do you want to operate on the intersection of AI and IAM and Security? Do you have what it takes to build long lasting resilient systems? Are you eager to drive secure digital transformation in Microsoft's hybrid identity journey? If you thrive in a high-performing team and love helping others succeed, the Enterprise Identity and Access Management (EIAM) team is looking for you. Our team delivers solutions across multiple areas including how we enable users to authenticate and gain access to resources, how we protect / simplify the user experience, and how we enable applications, devices, systems and users to connect to resources at the right time for the right reasons.
Job Responsibility:
Drive Identity Lifecycle Management across On-Prem Active Directory and Entra
Administer and troubleshoot Active Directory and Entra AD Identities, GPOs, OUs, Groups, and Devices
Ensure Secure Access & Compliance oversee identity governance for Entra Online, and guest accounts lifecycle
Lead Advanced Troubleshooting & Escalations while participating in on-call rotations and direct end user support
Resolve complex identity-related incidents and provide Tier 2/Tier 3 support for critical issues
Enable Automation & Innovation by developing PowerShell scripts, building workflows with Power Automate/Apps, and integrating support ticketing systems for operational efficiency
Innovate with AI-driven automation for ticket triage, predictive identity health, compliance evidence generation, and identify areas of self-help automation
Deliver Insights & Service Improvements by creating Power BI dashboards for KPIs and SLA adherence, analyzing customer sentiment, and enhancing knowledge bases through dynamic content automation
Requirements:
Doctorate in Statistics, Mathematics, Computer Science, or related field
Master's Degree in Statistics, Mathematics, Computer Science, or related field AND 3+ years experience in software development lifecycle, large-scale computing, threat modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), or operations incident response
Bachelor's Degree in Statistics, Mathematics, Computer Science, or related field AND 4+ years experience in software development lifecycle, large-scale computing, threat modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), or operations incident response
equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
6+ years of hands‑on experience or leading engineering functions administering Microsoft Entra ID (Azure AD), covering identity management, application integrations, group and entitlement management, and end‑to‑end lifecycle processes for directory and access components
5+ years experience managing Windows/Azure Virtual Desktop or similar virtualization technologies within an enterprise environment
5+ years of experience administering on‑premises Active Directory, including user, group, and computer management, Group Policy administration, PowerShell, and structured OU governance
and experience driving hybrid identity digital transformation for an enterprise
5+ years of experience in resolving complex identity incidents, applying advanced Tier 2/3 expertise, rigorous root cause analysis, and dependable enterprise-level on call support across Active Directory, Entra ID, and AVD
2+ years of experience leveraging AI to automate operational processes, enable predictive insights, and drive continuous service improvement through AI‑driven identity governance
5+ years of experience in security hardening across identities, endpoints, domains, applications, and tenant environments