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NTT DATA Logo NTT DATA · IT - Software Development

Senior Security MS Engineer - SIEM

India, Chennai · Job Posted May 29, 2026
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Job Description

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients' security infrastructures and systems remain operational. With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently.

Job Responsibility

  • Ensure that clients' security infrastructures and systems remain operational
  • Monitor, identify, investigate, and resolve technical incidents and problems
  • Handle client requests or tickets with technical expertise ensuring resolution within SLA
  • Manage work queues, perform operational tasks, and update tickets with resolution actions
  • Log incidents promptly and provide second-level support
  • Execute changes responsibly, flagging risks and mitigation plans
  • Collaborate with automation teams to optimize efforts and automate routine tasks
  • Audit incident and request tickets for quality and recommend improvements
  • Assist L1 Security Engineers with triage and troubleshooting
  • Support project work when required
  • Contribute to change management process and ensure compliance with standard procedures

Requirements

  • Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information
  • Excellent planning skills, able to anticipate and adjust to changing circumstances
  • Strong ability to communicate and engage across different cultures and social groups
  • Adaptability to changing conditions and flexibility in approach
  • Client-focused mindset, always putting their needs and positive experience first
  • A positive outlook and the ability to work well under pressure
  • Willingness to put in longer hours when necessary
  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
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