Senior Scrum Master, Wells Fargo

Wells Fargo

Location:
United States, Charlotte

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior Scrum Master position at Wells Fargo Technology supporting the Customer Excellence Enterprise function, serving the Conduct Management line of business and other business functions that input, research, and investigate conduct allegations for case management solutions.

Job Responsibility:

Provide design, development, testing, and production support through the entire software development life cycle
Develop, implement, and integrate new capabilities to improve customer/employer experiences
Support the Customer Excellence Enterprise function, serving the Conduct Management line of business
Facilitate Agile processes within the team with cross-functional impacts
Follow generally accepted Agile practices and daily activities to promote prioritization, team readiness, and commitment
Deliver capabilities using Agile practices while following the development life cycle, business process mapping, and various release processes
Communicate delivery of work products and escalate key risks and issues
Address systemic impediments to team agility and guide the team on escalation methods
Use empirical data to help the team assess their Agile maturity
Optimize team velocity to organizational KPIs and identify improvement opportunities
Identify skills and competencies of team members and make adjustments to promote team development
Partner with product owners to ensure the continuous refinement of backlogs
Coordinate onsite and offshore teams to ensure no GAPs in the implementation
Understanding and drive the requirements with the 'Analytics' space
Create reports around 'Objective Key Result' metrics

Requirements:

Bachelor's degree in Electronic Engineering, Information Technology, Computer Science, Computer Engineering, or related technical field
4 years of experience in application development and implementation along with Agile and Software Engineering experience
4 years of experience as a practicing Scrum Master
4 years of experience in Conduct Management or related area for large financial institution
Experience with Application Programming Interfaces (API)
Technical understanding and experience with Distributed Applications
Strong understanding of Generative AI model safety and accuracy, with awareness of ethical and risk considerations
In-depth knowledge of retrieval-augmented generation (RAG) and agentic workflows in generative AI applications
Understanding of Google Gen AI capabilities including Vertex AI, Gemini Models, DialogFlow
Knowledge of NLP (Natural language processing) and LLMs (Large Language Models)

Additional Information:

Job Posted:
September 05, 2025

Expiration:
September 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Scrum Master

Wells Fargo

Location:United States, Charlotte

Category:IT - Software Development

Contract Type:Not provided