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Senior Scaled Customer Activation Manager

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Ramp

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Location:
United States , New York ▼

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Category:
Sales

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Contract Type:
Not provided

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Salary:

120000.00 - 165000.00 USD / Year
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Job Description:

Customer Success Managers at Ramp drive value for customers and revenue for the business by ensuring fast, effective onboarding and activation of newly closed customers. As a Senior Scaled CSM, you’ll play a critical role in delivering high-quality outcomes at scale while helping shape the processes, playbooks, and customer strategy that fuel Ramp’s growth. You’ll own a high-volume portfolio of micro-SMB and micro-MM customers, balancing efficiency and personalization through strong judgment, structured execution, and thoughtful use of scalable motions. This role is ideal for someone who thrives in fast-paced environments, operates with high ownership, and consistently drives customer outcomes.

Job Responsibility:

  • Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions
  • Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints
  • Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows
  • Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals
  • Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed
  • Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system
  • Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively
  • Balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality
  • Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities
  • Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices
  • Act as a multiplier for the team by sharing insights, patterns, and coaching peers through examples and collaboration
  • Help maintain an industry-leading customer experience while operating at high volume and pace

Requirements:

  • 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS
  • Proven success managing a high-volume book of business while consistently driving customer outcomes
  • Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively
  • Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement
  • Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions
  • Data-informed mindset with experience using metrics and signals to guide decisions and assess risk
  • Proven track record of meeting or exceeding key performance metrics in fast-paced environments
  • High adaptability and comfort navigating ambiguity in a scaling organization
  • Strong curiosity about product design and the ability to communicate why Ramp works the way it does

Nice to have:

  • Bachelor’s degree from an accredited university
  • Experience with accounting or ERP systems such as NetSuite, QuickBooks, Xero, or Sage
  • Background in financial services, fintech, or payments
  • Experience at a high-growth startup or in a scaled Customer Success organization
  • Prior experience contributing to enablement materials, playbooks, or process improvements
What we offer:
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)
  • Offers Equity
  • Offers Commission

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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