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Senior Scaled Customer Activation Manager | Bill Pay Specialist

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Ramp

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Location:
United States , New York ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

120000.00 - 165000.00 USD / Year
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Job Description:

Bill Pay Specialist Customer Success Managers own the activation and growth of clients leveraging Ramp’s Bill Pay tool. As an early member of this team, you will play a key role in building and refining the program, defining the implementation motion, and shaping how Ramp activates and supports Bill Pay users at scale.

Job Responsibility:

  • Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale
  • Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully
  • Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience
  • Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach
  • Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized
  • Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency
  • Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance
  • Continuously grow, learn, and adapt within a fast-paced startup environment

Requirements:

  • Minimum 5 years of experience in customer success, account management, technical consulting, or product operations
  • Bill Pay / AP, Accounting Implementation Experience
  • Exceptional project management, organization, and time management skills
  • Excellent verbal and written communication abilities
  • Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds
  • Strong desire to become a product expert
  • Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues
  • Proven track record of exceeding quota or outperforming key metrics
  • Ability to anticipate customer needs and position product solutions effectively
  • High adaptability and comfort operating in a fast-paced, constantly evolving environment

Nice to have:

  • Experience working with accounting partners, Private Equity, or Venture Capital
  • Experience contributing to the development or scaling of new teams or programs
  • Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics
  • Experience in financial services sales
  • Background in high-growth startups
  • Knowledge of accounts payable or procurement processes
What we offer:
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)
  • Offers Equity
  • Offers Commission

Additional Information:

Job Posted:
March 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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