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NTT DATA Logo NTT DATA · IT - Software Development

Senior Scada Support Engineer (MICS)

United States, Gray Court · Job Posted May 29, 2026
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Job Description

We are currently seeking a Senior SCADA Support Engineer (MICS) to join our team in Gray Court, South Carolina (US-SC), United States (US). Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement. This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams. The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders.

Job Responsibility

  • Provide L2 support for MICS SCADA incidents, service requests, and operational issues
  • Act as SPOC for Incident, Change, and Problem Management processes
  • Perform root cause analysis, troubleshooting, and issue resolution
  • Lead coordination across business users, global IT teams, rollout teams & development teams
  • Support SCADA rollout, configuration, validation, debugging, and stabilization activities
  • Gather, analyze, and document requirements for enhancements and change requests
  • Participate in and support test management, including defect tracking and validation
  • Drive execution of small orders and work packages within larger initiatives
  • Maintain documentation for risks, defects, and continuous improvement opportunities
  • Track and report license usage and system lifecycle information where applicable
  • Provide on-demand support (including occasional weekends) as required

Requirements

  • 5+ years of experience in SCADA systems (MICS preferred)
  • 3+ years of experience with MS SQL databases
  • 3+ years of experience in SCADA rollout and configuration
  • 5+ years of experience in Incident, Change, and Problem Management (ITIL-aligned)
  • 7+ years of experience in L1/L2 production support environments
  • 5+ years of experience working with globally distributed teams
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