Senior SAP CRM Lead Job at Vodafone (Pune)

Analyst III - IT Solutions

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

India , Pune

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience
6+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations
Certified Business Analysis Professional (CBAP)
Lean Six Sigma
ITIL, ITSM Certifications
Decision Making
Coaching & Mentoring
Multitasking
Planning
Prioritization and Organization

Job Responsibility

Participates as a leading member to complete assigned development and improvement projects in a timely, quality manner
Provides experienced services including defining requirements, developing and/or maintaining computer applications/systems to meet client’s needs
Ensures end-to-end implementation and realization of the use of a variety of IT solutions by working with staff, contractors, and vendors
Establishes performance metrics to ensure user satisfaction
Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options
Provides support & guidance to Analysts I/II in executing their responsibilities
Oversees development, writing, and communication of business requirements and functional specifications for the implementation of business solutions
Creates & maintains various reporting and analytical functions necessary for the accurate maintenance of the solutions
Lead engagements as a senior team member for solutions practice and ensures timely resolution of issues that arise from translation of requirements
Reviews analysis of customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements

Fulltime

Senior IT ERP Analyst, OTC

We are seeking a highly skilled Senior ERP Analyst to join our IT organization a...

Location

United States , Broomfield

Salary:

119000.00 - 150000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline
Minimum 6 – 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles
including recent experience in SAP S/4HANA environments
Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support
Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems (e-commerce portals, CRM, trading partners)
Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management
Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools (SAP CPI or equivalent)
Expert ability to translate business problems into detailed functional specifications, liaise with developers/integration teams, and oversee end-to-end solution delivery
Expert analytical, problem-solving and data-integrity skills
Expert written and verbal communication skills, able to engage with both technical and business audiences

Job Responsibility

Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data
Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements, configuration needs, and integration requirements (IDocs, middleware, API)
Design and configure SAP OTC modules and related enhancements, translating business requirements into functional specifications (WRICEF) and facilitating system design, build, testing and go-live activities
Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems using IDoc, EDI or middleware platforms
monitor and resolve interface issues, ensure data integrity and consistency
Provide system support & maintenance post go-live: troubleshoot functional and integration issues, lead root-cause analyses, propose and implement corrective actions and process improvements
Work with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance supporting the OTC solution
Partner with business process owners to identify and implement continuous improvements leveraging SAP best practices and new functionality
Develop and deliver user training materials, documentation and ongoing support to business users and key stakeholders
Participate in project planning, change control, release management and system governance—ensuring adherence to standards, controls and operational excellence

What we offer

Bonus target range: 25%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Senior IT ERP Analyst, OTC

We are seeking a highly skilled Senior ERP Analyst to join our IT organization a...

Location

United States , Broomfield

Salary:

119000.00 - 150000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline
Minimum 6 – 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles
including recent experience in SAP S/4HANA environments
Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support
Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems (e-commerce portals, CRM, trading partners)
Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management
Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools (SAP CPI or equivalent)
Expert ability to translate business problems into detailed functional specifications, liaise with developers/integration teams, and oversee end-to-end solution delivery
Expert analytical, problem-solving and data-integrity skills
Expert written and verbal communication skills, able to engage with both technical and business audiences

Job Responsibility

Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data
Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements, configuration needs, and integration requirements (IDocs, middleware, API)
Design and configure SAP OTC modules and related enhancements, translating business requirements into functional specifications (WRICEF) and facilitating system design, build, testing and go-live activities
Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems using IDoc, EDI or middleware platforms
monitor and resolve interface issues, ensure data integrity and consistency
Provide system support & maintenance post go-live: troubleshoot functional and integration issues, lead root-cause analyses, propose and implement corrective actions and process improvements
Work with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance supporting the OTC solution
Partner with business process owners to identify and implement continuous improvements leveraging SAP best practices and new functionality
Develop and deliver user training materials, documentation and ongoing support to business users and key stakeholders
Participate in project planning, change control, release management and system governance—ensuring adherence to standards, controls and operational excellence

What we offer

Bonus target range: 25%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Enjoy our Flexible Time Off (FTO) program designed to support work–life balance (excludes new hires in Illinois)
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Senior Developer, IT - MDM/Data Governance

Ensure master data configurations meet governance standards by reviewing data mo...

Location

United States

Salary:

125000.00 - 135000.00 USD / Year

Builders FirstSource

Expiration Date

Until further notice

Requirements

Bachelor's degree from an accredited college/university
4+ years relevant work experience
Or an equivalent combination of education and experience
Evaluates Problems
Technical Communication/ Presentation
Adjusting and Driving Change
Focuses on Customers
Demonstrates Business Acumen
Agile Best Practices
Bias for Action

Job Responsibility

Participates in solution design, implements, and supports robust and complex MDM initiatives
Configure core master data objects. Maintain data models, attributes, and relationships in SAP MDG or S/4HANA
Defines workflows validation rules, derivations, and default values for master data fields
Set up approval workflows for master data creation and changes
Configure roles and authorizations for data stewards and approvers
Configure data replication between SAP MDG and target systems (ECC, S/4HANA, CRM)
Work with ALE/IDoc, SOA services, or SAP Data Services for integration
Lead the Development and Support of match-and-merge consolidation processes, data validations, hierarchies and interfaces for various master data objects
Develops inbound & outbound MDM integrations
Develops triggers, real time message queues

What we offer

Competitive, affordable benefits designed to make life better for you and the people you love
Eligibility for an annual bonus subject to changes in plan design and documents and in accordance with applicable law

Fulltime

Senior CRM Lifecycle Consultant

As a Senior CRM Lifecycle Consultant, you translate CRM and Digital Marketing st...

Location

Netherlands , Amsterdam; Rotterdam

Salary:

Not provided

BASIC/DEPT®

Expiration Date

Until further notice

Requirements

4–6+ years of experience in CRM, marketing automation, lifecycle marketing, or customer journey design
Strong understanding of customer behaviour, lifecycle thinking, and segmentation models
Hands-on experience with one or more CRM platforms (like Salesforce Marketing Cloud, Bloomreach, Adobe Campaign, Microsoft Dynamics, SAP Emarsys etc.)
Proven ability to translate abstract strategy into clear, actionable lifecycle designs
A data-informed, performance-driven mindset with strong familiarity with CRM KPIs
Confidence in client-facing environments, able to clearly explain lifecycle concepts and impact
A structured way of working, with strong stakeholder management and collaboration skills
Located and available to start working directly from our Amsterdam or Rotterdam offices
Full working proficiency in English

Job Responsibility

Design detailed end-to-end lifecycle blueprints, including welcome, onboarding, engagement, upsell, retention, loyalty, and winback programmes
Define audiences, segmentation logic, triggers, lifecycle moments, and messaging principles across touchpoints
Own the “what” and “when” of customer interactions throughout the lifecycle
Brief Email Consultants on journey intent, structure, KPIs, and execution requirements, while partnering closely with CRM Engineers to define data needs, tracking, and technical dependencies
Collaborates with content, media, and data teams to optimise cross-channel orchestration and maximise client performance
Identify gaps and opportunities across the lifecycle and proactively propose improvements
Leverage data-driven insights and lifecycle performance metrics (KPIs, conversion, retention) to inform strategic recommendations and optimisation initiatives
Ensure all lifecycle journeys and content align with strategic goals, CX principles, and brand guidelines
Acts as the client lead on accounts, providing guidance and mentorship to junior and medior consultants

What we offer

A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year
24 vacation days per year and the possibility to buy an unlimited number of extra vacation days
DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs
Contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office
Discount on your lease bike
Hassle free-commutes with an NS Business Card

Fulltime

Director Customer Experience

Join our team as the Director of Customer Experience the leader of a high‑volume...

Location

United States , Pewaukee

Salary:

Not provided

Energy Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Operations, or related field (MBA preferred)
8+ years of progressive leadership in customer service or customer experience
Proven experience managing large-scale, 24/7 customer operations (100+ agents)
Strong background in process improvement methodologies (Lean, Six Sigma, Kaizen)
Proficient in CRM and contact center tools (e.g., Salesforce, SAP CRM, Genesys)
Exceptional communication, leadership, and change-management skills
Analytical mindset with the ability to turn data into actionable insights

Job Responsibility

Leads and develops a high-performing team across multiple shifts to support 24/7 operations
Collaborates with senior leadership to define and execute the consumer experience vision
Serves as the voice of the customer
Oversees all customer support channels (voice, chat, email, social media) ensuring SLAs, KPIs, and customer satisfaction metrics are met
Develops and manages departmental budgets, staffing plans, and resource allocation
Partners with Workforce Optimization Leader to ensure strong coordination with third party contact center
Identifies inefficiencies and leads process improvement initiatives
Evaluates and implements best in class software
Defines, tracks, and reports key performance indicators (KPIs)
Uses data insights to make strategic decisions, coach managers, and enhance the customer journey

Fulltime

Senior IT ERP Analyst, OTC

We are seeking a highly skilled Senior ERP Analyst to join our IT organization a...

Location

United States , Broomfield; Salt Lake City; Atlanta; Pearl River; Cerritos

Salary:

119000.00 - 150000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business Administration or related discipline
Minimum 6 – 8 years of hands-on experience in SAP OTC/Sales & Distribution (SD) functional roles
Demonstrated experience with one or more full-life-cycle SAP implementations (preferably S/4HANA) and sustainment support
Proven experience designing and supporting system integrations (IDocs, middleware, EDI, APIs) between SAP and external systems
Expert knowledge of SAP SD/OTC configuration: order types, item categories, schedule lines, deliveries, billing, pricing procedures, output determination, credit management
Solid understanding of integration concepts and landscape: IDoc types, interface design, middleware tools
Expert ability to translate business problems into detailed functional specifications
Expert analytical, problem-solving and data-integrity skills
Expert written and verbal communication skills
Expert ability to manage multiple priorities and deliver in dynamic, cross-functional environments

Job Responsibility

Act as the functional lead for SAP S/4HANA OTC: sales order entry, pricing, availability check, delivery, billing, credit & collections, customer master data
Collaborate with business users and cross-functional IT/integration teams to gather, analyze and document business requirements
Design and configure SAP OTC modules and related enhancements
Drive integration between SAP and external ordering, e-commerce, CRM or third-party systems
Provide system support & maintenance post go-live
Work with master-data, supply chain and logistics leads to ensure material, customer and pricing data governance
Partner with business process owners to identify and implement continuous improvements
Develop and deliver user training materials, documentation and ongoing support
Participate in project planning, change control, release management and system governance

What we offer

Bonus target range: 25%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Flexible Time Off (FTO) program
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Senior Lead Engineer

The Senior Lead Engineer will be responsible for implementing integration soluti...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 5+ years’ project experience with MuleSoft AnyPoint Platform
Minimum 3+ years’ Prior experience implementing Integration Patterns utilizing web services (SOAP/REST), APIs or batch processes
Strongly prefer MuleSoft Developer – Level 1 and Level 2 Certifications
Prior experience with relational databases and transact SQL
Minimum 2+ years’ experience integrating systems like: SAP, Oracle, MS SQL Server, Siebel, NetSuite, CRM, Workday
Prior experience working on an agile project
Excellent written and oral communication skills

Job Responsibility

Implementing integration solutions using MuleSoft AnyPoint Platform, focusing on web services and APIs

Senior SAP CRM Lead

Vodafone

Location:
India , Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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