Senior Salesforce Engineer - Customer Care Technology Job at Zalando Sverige (Berlin)

Senior Salesforce Engineer - Customer Care Technology

A Senior Salesforce Engineer in Zalando's Customer Care product environment will...

Location

Germany , Berlin

Salary:

Not provided

Zalando Lounge

Expiration Date

Until further notice

Requirements

Salesforce Expertise: Proficiency in Service Cloud, including case management, Omni-Channel routing, Flows, and Lightning Web Components (LWC)
Experience with Apex, Visualforce, and Lightning Component frameworks
Familiarity with Salesforce APIs (REST/SOAP) and the oData Salesforce Connector
Customer Care Domain Knowledge: Understanding of customer care operations and business processes
Enterprise-Scale Experience: Proven ability to build and maintain Salesforce solutions supporting high-volume customer interactions, complex security models, and integrations with third-party systems
Performance optimization, scalability considerations, and adherence to governance best practices
Collaboration and Communication: Excellent analytical, conceptual, and communication skills
Experience: 4+ years of Salesforce experience, including implementing large-scale solutions
Language Skills: Fluency in English

Job Responsibility

Developing and customizing Salesforce solutions using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies
Implementing automation with tools like Process Builder, Flow, and potentially AI-driven automation to streamline customer service workflows
Focusing on self-service: enhancing digital self-help options for customers, developing knowledge bases, improving chatbot functionality, or creating other self-service portals
Integrating with other systems
Collaborating with other engineers (backend, frontend, and other Salesforce specialists), product managers, and stakeholders
Working in an agile environment
Learning and growth: expanding Salesforce expertise, especially in Service Cloud and related technologies like AI and automation

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% remote per week
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching are available

Fulltime

Vice President, Systems Engineering

Fivetran is looking for a Vice President of Systems Engineering to manage our ap...

Location

United States , Oakland

Salary:

263792.00 - 329740.00 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

Engineering mindset and experience, with a strong focus on operational excellence and repeatable processes
Leading-from-the-front leadership style with a willingness to dive in and understand the business processes and systems that support them
Domain expertise in core revenue and financial processes
A leader who is thorough, organized, and able to handle a wide range of complex issues, with the ability to articulate a vision, goals, and strategy while inspiring others to embrace and follow the plan
Proven ability to hire and manage a strong and committed team of up to 25 technical team members, directors, and managers over the course of the next 24 months
Demonstrated deep care about business systems, processes, and business data models, and how they drive internal and customer experiences
10+ years of technical and management experience in engineering and managing systems, with a minimum of 5+ years of proven experience in a senior technical leadership role
Has managed cross-cultural teams distributed across multiple time zones
Proven track record of operating and executing with high levels of precision and accuracy
Strong project management skills and organizational skills, with the ability to prioritize and manage multiple projects simultaneously

Job Responsibility

Create and manage the execution of a long-term technical vision, strategy, and roadmap for our major internal business systems and their integration with Fivetran's Automated Data Movement Platform
Build trusted relationships with stakeholders in product, marketing, sales, revenue, G&A, and engineering teams
Provide regular Executive Leadership Team and Business Stakeholder strategy and operations updates
Manage and grow a team that defines the overall business system and integration architecture
Select and implement an integration technology that standardizes the deep integration of our business processes and the associated data flows
Drive and/or participate in the selection of any new major business systems and tools
Set up, document, and enforce an information architecture that clearly defines systems of record, data models, and business rules to digitize our business processes
Deliver a deep integration with Fivetran's Automated Data Movement Platform that is both robust and resilient to support a world-class end-to-end customer experience
Drive consolidation of applications and systems to significantly simplify our systems portfolio
Manage and grow a team of Business Process and Technical Product Management professionals who collaborate with our stakeholder departments to map out their processes, strategy, and pain points, and turn them into a delivery roadmap

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Sr. Network Engineer

Arcfield is seeking a highly skilled and motivated Network Engineer to join our ...

Location

United States , Washington, D.C.

Salary:

94494.96 - 164308.40 USD / Year

Arcfield

Expiration Date

Until further notice

Requirements

Bachelor’s degree with 8-10 years' experience
MS with 6-8 years' experience or PhD with 3-5 years' experience in Network Engineering, Systems Engineering, Management Information Systems (MIS) or related field
A minimum of 3 years' experience in a network support role
Must possess and maintain an active TS/SCI DOD security clearance
Strong understanding of network hardware, software, protocols, and security in a client/server environment
Possess experience with Cisco and/or related hubs/routers and have a solid background in Personal Computing (PC) technology including, but not limited to: desktop PC, PC server hardware & software selection, installation, administration, control, troubleshooting, and support
Solid knowledge of LAN and WAN interconnecting hardware and network security requirements and issues
Experience in designing, developing, and implementing network topologies for a broad range of user and customer environments in support of sophisticated ground stations or similar environments
A strong background in the administration of Local Area Networks (LANs) and Wide Area Networks (WANs)
Proficiency in network tools like ISS, NetRanger, and nmap for vulnerability analysis and resolution

Job Responsibility

Install, configure, upgrade, maintain, and troubleshoot network hardware and software, including routers, switches, firewalls, modems, and servers
Administer and support LAN/WAN environments - local and large enterprise
Implement and troubleshoot network protocols including TCP/IP, BGP, OSPF, Ethernet, and ATM (minimal)
Deploy and automate network configurations and services using Cisco NSO, with experience in Netconf/Yang or CLI NEDs
Monitor, analyze, and troubleshoot network performance issues to ensure optimal uptime and reliability
Configure and maintain IPv4 and IPv6 protocol suites, ensuring seamless communication between devices and networks
Enhance network security through the integration and use of advanced tools and vulnerability analysis platforms
Maintain, repair, optimize, and troubleshoot broadband, baseband, and fiber optic LAN systems
Collaborate with DevOps teams to support Jenkins pipelines and perform testing for custom routing software

What we offer

Health Insurance
Life Insurance
Paid Time Off
Holiday Pay
Short Term and Long-Term Disability
Retirement and Savings
Learning and Development opportunities
wellness programs

Fulltime

Compliance Testing Manager

The Financial Services and Fair & Responsible Banking Compliance Testing Manager...

Location

United States , Richmond; McLean; Riverwoods; Plano

Salary:

138100.00 - 173400.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor's Degree or Military Experience
At least 5 years of experience working in financial services
At least 2 years of people management experience

Job Responsibility

Coach and develop a high-performing team of Compliance Testers, focusing on professional growth, performance calibration, and fostering a collaborative environment for continuous improvement
Manage staffing assignments to ensure successful completion of calendar commitments
Develop test plans, continually validate and improve test design
Evaluate the accuracy of tests executed by compliance testers and adherence to processes and procedures
Manage to testing schedules to ensure they are completed in appropriate timeframe
Identify the need for improved data sourcing and partner with business and IT areas to develop improved data sources
Manage data sourcing to ensure data is obtained following documented test plans and testing protocols
Amend testing calendar as needed
Analyze and document work results
Establish and maintain strong relationships with Compliance Advisors and Business Areas

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Call Center Specialist

Under the direction of the Clinic Manager, the Call Center Specialist is the fir...

Location

United States , La Jolla

Salary:

57399.00 - 71347.00 USD / Year ▼

UC San Diego

Expiration Date

May 28, 2026

Requirements

Three (3) years previous related experience in a large complex healthcare setting
Demonstrated knowledge of third party payors including federal, state, and private health plans
Must have Call Center experience
Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met
Demonstrated computer skills and be able to work between multiple systems during calls
Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone
Excellent communication skills with the ability to communicate clearly both verbally and in writing
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability
Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision
Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion

Job Responsibility

Answering high volume of calls
Scheduling appointments
Registration
Authorizations and referrals
Serve as a resource for patients, physicians, staff, and ambulatory care service managers
Perform other related duties as required
Work and go between Hillcrest and La Jolla campuses

Fulltime

!

Junior Sous Chef

We are Company of Cooks, and we believe brilliant food and drink starts with bri...

Location

United Kingdom , London

Salary:

36519.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Drive the café to improve the food and increase our covers during our lunch period
Is flexible and have a good front of house ability to cover during busy lunch period
Be highly focused on social sustainability
Have contract Catering or Cafe background is highly desirable
Very well organised and good time-management skills
Have in-depth knowledge of food safety, hygiene protocols, and sanitation standards

Job Responsibility

To invent and create menus that are in line with client and customer needs
To produce food in a timely fashion to ensure smooth service to the customers
To enjoy the food you produce and ensure they are ‘picture perfect’ every time
You will be responsible for running the cafe and cover between 50-60 covers per day
To communicate with the relevant parties requirements for planned menus and order necessary ingredient

What we offer

Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme

Fulltime

Process Manager

As an Associate, Process Manager at Capital One, you will be part of a smart, ta...

Location

United States , Plano

Salary:

66700.00 - 76100.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

High school diploma, GED or equivalent certification
At least 1 year of experience in Microsoft Office or G Suite
At least 1 year of experience in Business Process Management, Project Management, or Risk Management

Job Responsibility

Day to day oversight of multiple business processes
Monitor, report, and plan process improvement or manage process controls
identify process improvement opportunities and implement them through collaboration with other groups
Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes
escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns
Develop and maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests
challenge forum decisions if project outcome impacts department processes
Provide training to internal customers on specific processes they manage
may deliver presentations, including up to the executive level

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits
Healthy Body, Healthy Mind
Save Money, Make Money
Time, Family and Advice

Fulltime

Pharmacy Technician

As a Technician, you will support the pharmacy team in delivering operational an...

Location

United States , East Brunswick

Salary:

17.92 - 27.92 USD / Hour

CVS Health

Expiration Date

July 13, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits

Parttime

Select Country

Senior Salesforce Engineer - Customer Care Technology

Zalando Sverige

Location:
Germany , Berlin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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