Senior Salesforce Engineer - Customer Care Technology Job at Zalando Lounge (Berlin)

Senior Salesforce Engineer - Customer Care Technology

A Senior Salesforce Engineer in Zalando's Customer Care product environment will...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Salesforce Expertise: Proficiency in Service Cloud, including case management, Omni-Channel routing, Flows, and Lightning Web Components (LWC)
Experience with Apex, Visualforce, and Lightning Component frameworks
Familiarity with Salesforce APIs (REST/SOAP) and the oData Salesforce Connector
Customer Care Domain Knowledge: Understanding of customer care operations and business processes
Enterprise-Scale Experience: Proven ability to build and maintain Salesforce solutions supporting high-volume customer interactions, complex security models, and integrations with third-party systems
Performance optimization, scalability considerations, and adherence to governance best practices
Collaboration and Communication: Excellent analytical, conceptual, and communication skills
Experience: 4+ years of Salesforce experience, including implementing large-scale solutions
Language Skills: Fluency in English is required

Job Responsibility

Developing and customizing Salesforce solutions using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies
Implementing automation with tools like Process Builder, Flow, and potentially AI-driven automation to streamline customer service workflows
Enhancing digital self-help options for customers, such as developing knowledge bases, improving chatbot functionality, or creating self-service portals
Integrating the Salesforce platform with other systems, such as backend and frontend systems
Collaborating with other engineers, product managers, and stakeholders
Working in an agile environment
Expanding Salesforce expertise, especially in Service Cloud and related technologies like AI and automation

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% remote per week
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching are available

Fulltime

Vice President, Systems Engineering

Fivetran is looking for a Vice President of Systems Engineering to manage our ap...

Location

United States , Oakland

Salary:

263792.00 - 329740.00 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

Engineering mindset and experience, with a strong focus on operational excellence and repeatable processes
Leading-from-the-front leadership style with a willingness to dive in and understand the business processes and systems that support them
Domain expertise in core revenue and financial processes
A leader who is thorough, organized, and able to handle a wide range of complex issues, with the ability to articulate a vision, goals, and strategy while inspiring others to embrace and follow the plan
Proven ability to hire and manage a strong and committed team of up to 25 technical team members, directors, and managers over the course of the next 24 months
Demonstrated deep care about business systems, processes, and business data models, and how they drive internal and customer experiences
10+ years of technical and management experience in engineering and managing systems, with a minimum of 5+ years of proven experience in a senior technical leadership role
Has managed cross-cultural teams distributed across multiple time zones
Proven track record of operating and executing with high levels of precision and accuracy
Strong project management skills and organizational skills, with the ability to prioritize and manage multiple projects simultaneously

Job Responsibility

Create and manage the execution of a long-term technical vision, strategy, and roadmap for our major internal business systems and their integration with Fivetran's Automated Data Movement Platform
Build trusted relationships with stakeholders in product, marketing, sales, revenue, G&A, and engineering teams
Provide regular Executive Leadership Team and Business Stakeholder strategy and operations updates
Manage and grow a team that defines the overall business system and integration architecture
Select and implement an integration technology that standardizes the deep integration of our business processes and the associated data flows
Drive and/or participate in the selection of any new major business systems and tools
Set up, document, and enforce an information architecture that clearly defines systems of record, data models, and business rules to digitize our business processes
Deliver a deep integration with Fivetran's Automated Data Movement Platform that is both robust and resilient to support a world-class end-to-end customer experience
Drive consolidation of applications and systems to significantly simplify our systems portfolio
Manage and grow a team of Business Process and Technical Product Management professionals who collaborate with our stakeholder departments to map out their processes, strategy, and pain points, and turn them into a delivery roadmap

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

New

Fire Risk Assessor

A specialist fire consultancy based across the Midlands is seeking a Fire Risk A...

Location

United Kingdom , Liverpool

Salary:

45000.00 - 55000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

Fire Risk Assessments
knowledge of current UK fire legislation
NEBOSH Fire or equivalent desirable
full UK driving licence

Job Responsibility

Carry out site inspections
produce detailed reports
provide fire safety advice to clients across healthcare, education and residential portfolios
support compartmentation reviews
liaise with duty holders regarding compliance improvements

What we offer

Car allowance
bonus scheme
hybrid working
pension
CPD support
progression to Senior Fire Risk Assessor

Fulltime

New

Fire Risk Assessor

This is a standout opportunity for a Fire Risk Assessor to join a flexible, driv...

Location

United Kingdom , Stevenage

Salary:

38000.00 - 50000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

1-2+ years’ experience in a fire risk assessment role
Level 3 or above Fire Risk Assessment qualification (NEBOSH Fire, FPA, IFSM or equivalent)
Ideally on the IFSM NFRAR register (or equivalent)
Strong working knowledge of the Fire Safety Order 2005, BS 9991, BS 9999, and the Building Safety Act
Ability to work independently and manage site schedules
Excellent reporting and communication skills
Full UK driving licence

Job Responsibility

Conduct Type 1-4 Fire Risk Assessments across a mix of low to medium-rise buildings, with occasional complex or high-risk structures
Completing thorough on-site fire risk assessments
Producing clear, structured FRA reports aligned with PAS 79
Advising on remedial works, evacuation procedures, and fire safety policy
Liaising with contractors, building teams, and regulatory bodies
Keeping up to date with fire safety legislation and best practice

What we offer

Flexible, remote working with travel across the South East
Paid mileage and expenses
Ongoing CPD and funded training
Professional memberships covered
Excellent progression within a growing consultancy
Car
Bonus

Fulltime

New

Commercial Business Development Manager - First Party

Join a leading Australian bank as a commercial business development manager and ...

Location

Australia , Melbourne

Salary:

140000.00 - 160000.00 AUD / Year

Randstad

Expiration Date

June 05, 2026

Requirements

Prior experience working in a frontline business or commercial banking role
An existing network of first party referral sources
Strong knowledge of commercial lending principles
The ability and determination to source new business

Job Responsibility

Help generate business through their first party lending channel by fostering relationships with SMEs, internal stakeholders and referral partners

What we offer

Extensive employee discounts on bank products and services
Excellent leave entitlements, including ability to purchase additional leave
Fantastic team culture and leadership
Great career growth opportunities with a major Australian bank

New

Reservations Clerk

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United States , Snowmass

Salary:

23.00 USD / Hour

Marriott Bonvoy

Expiration Date

June 15, 2026

Requirements

Education: High school diploma or G.E.D. equivalent
Related Work Experience: No related work experience
Supervisory Experience: No supervisory experience
License or Certification: None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

What we offer

Employee Housing Offered

Fulltime

New

Desktop Support Technician

We are currently seeking a Desktop Support Technician to join our team in Sullig...

Location

United States , Sulligent

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of desktop Support experience - including hardware support as well as Windows operating system
High School Diploma or equivalent.

Job Responsibility

Individuals here have a well-rounded knowledge of the policies and procedures for their work area
Their work may require discretion and independent judgment for non-routine matters
However, the primary focus of work activity is predominately routine
They may make policy recommendations to their managers and be an escalation point for less experienced team members
Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks
May respond to calls after normal business hours per leader instructions
Identifies potential issues that could adversely impact end user experience and takes corrective action
Update and resolve tickets in a timely manner to achieve Service Levels.

Fulltime

New

Personal Banker Bilingual River Ridge Branch

Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Bran...

Location

United States , Lynchburg

Salary:

Not provided

Wells Fargo

Expiration Date

May 25, 2026

Requirements

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and listening proficiency in Spanish/ English

Job Responsibility

Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
Receive direction from managers and exercise judgement within defined policies and procedures
Develop understanding of bank products and services to connect to customers' needs
Interact with customers to demonstrate care and build relationships
Provide appropriate options for bank products and services to customer
Refer customers' financial needs to other bankers and partners as needed

Fulltime

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Senior Salesforce Engineer - Customer Care Technology

Zalando Lounge

Location:
Germany , Berlin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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