Senior Salesforce Engineer - Customer Care Technology Job at Zalando Lounge (Berlin)

Senior Salesforce Engineer - Customer Care Technology

A Senior Salesforce Engineer in Zalando's Customer Care product environment will...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Salesforce Expertise: Proficiency in Service Cloud, including case management, Omni-Channel routing, Flows, and Lightning Web Components (LWC)
Experience with Apex, Visualforce, and Lightning Component frameworks
Familiarity with Salesforce APIs (REST/SOAP) and the oData Salesforce Connector
Customer Care Domain Knowledge: Understanding of customer care operations and business processes
Enterprise-Scale Experience: Proven ability to build and maintain Salesforce solutions supporting high-volume customer interactions, complex security models, and integrations with third-party systems
Performance optimization, scalability considerations, and adherence to governance best practices
Collaboration and Communication: Excellent analytical, conceptual, and communication skills
Experience: 4+ years of Salesforce experience, including implementing large-scale solutions
Language Skills: Fluency in English is required

Job Responsibility

Developing and customizing Salesforce solutions using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies
Implementing automation with tools like Process Builder, Flow, and potentially AI-driven automation to streamline customer service workflows
Enhancing digital self-help options for customers, such as developing knowledge bases, improving chatbot functionality, or creating self-service portals
Integrating the Salesforce platform with other systems, such as backend and frontend systems
Collaborating with other engineers, product managers, and stakeholders
Working in an agile environment
Expanding Salesforce expertise, especially in Service Cloud and related technologies like AI and automation

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% remote per week
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching are available

Fulltime

Vice President, Systems Engineering

Fivetran is looking for a Vice President of Systems Engineering to manage our ap...

Location

United States , Oakland

Salary:

263792.00 - 329740.00 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

Engineering mindset and experience, with a strong focus on operational excellence and repeatable processes
Leading-from-the-front leadership style with a willingness to dive in and understand the business processes and systems that support them
Domain expertise in core revenue and financial processes
A leader who is thorough, organized, and able to handle a wide range of complex issues, with the ability to articulate a vision, goals, and strategy while inspiring others to embrace and follow the plan
Proven ability to hire and manage a strong and committed team of up to 25 technical team members, directors, and managers over the course of the next 24 months
Demonstrated deep care about business systems, processes, and business data models, and how they drive internal and customer experiences
10+ years of technical and management experience in engineering and managing systems, with a minimum of 5+ years of proven experience in a senior technical leadership role
Has managed cross-cultural teams distributed across multiple time zones
Proven track record of operating and executing with high levels of precision and accuracy
Strong project management skills and organizational skills, with the ability to prioritize and manage multiple projects simultaneously

Job Responsibility

Create and manage the execution of a long-term technical vision, strategy, and roadmap for our major internal business systems and their integration with Fivetran's Automated Data Movement Platform
Build trusted relationships with stakeholders in product, marketing, sales, revenue, G&A, and engineering teams
Provide regular Executive Leadership Team and Business Stakeholder strategy and operations updates
Manage and grow a team that defines the overall business system and integration architecture
Select and implement an integration technology that standardizes the deep integration of our business processes and the associated data flows
Drive and/or participate in the selection of any new major business systems and tools
Set up, document, and enforce an information architecture that clearly defines systems of record, data models, and business rules to digitize our business processes
Deliver a deep integration with Fivetran's Automated Data Movement Platform that is both robust and resilient to support a world-class end-to-end customer experience
Drive consolidation of applications and systems to significantly simplify our systems portfolio
Manage and grow a team of Business Process and Technical Product Management professionals who collaborate with our stakeholder departments to map out their processes, strategy, and pain points, and turn them into a delivery roadmap

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative to support members and call...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous customer service or call center experience in a fast-paced environment
Strong verbal and written communication skills with the ability to interact professionally and empathetically
Ability to use multiple computer systems and applications efficiently while managing customer conversations
Solid data entry skills with close attention to accuracy and detail
Working knowledge of Microsoft Word and Microsoft Excel
Strong problem-solving skills and sound judgment when handling questions, concerns, and escalations
Reliable attendance, consistent punctuality, and flexibility to adjust to changing processes or priorities

Job Responsibility

Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation
Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation
Navigate multiple applications at once to research information, process requests, and deliver timely resolutions
Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary
Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes
Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities
Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance
Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

New

Sales Operations Analyst – Client Engagement

As a Sales Operations Analyst, you will join the Client Operations & Governance ...

Location

Australia , Sydney

Salary:

38.99 - 39.99 AUD / Hour

Randstad

Expiration Date

June 13, 2026

Requirements

A Tertiary qualification in a relevant field such as Business, Banking, IT, Finance, Commerce, or Accounting
savvy business acumen paired with strong analytical and data-mining skills
ability to manage multiple priorities and make things happen in a fast-paced, dynamic environment
confidence to engage and deal with various levels of leadership within the organisation
Proven experience in a similar commercial role, such as Sales Operations or Sales Administration
Strong proficiency in Excel and PowerPoint is preferred
Excellent verbal and written skills, with the demonstrated ability to communicate complex technical and business issues to a variety of stakeholders
Experience in the payments industry or an understanding of the four-party payments ecosystem is a significant plus

Job Responsibility

Develop accurate and consistent deal proposals and support Finance and Account Executives with incentive modeling and approval processes
Assist in the end-to-end contract process, including signing, sealing, and delivering partnership agreements
Monitor an assigned portfolio of Merchants and Acquirers to ensure all contractual obligations are met
Track and monitor compliance for end-to-end processes and assist with audit responsibilities
Act as a key enabler for the sales team by providing the guidance and support necessary to sign high-impact partnerships

Fulltime

New

Pick Packer Team Member

About the Role: Are you a skilled and reliable Pick Packer looking for a stable,...

Location

Australia , Caboolture

Salary:

Not provided

Metcash

Expiration Date

Until further notice

Requirements

Current Forklift Licence – essential
Previous experience in picking and packing, ideally within a warehouse, trade, or building supplies environment (highly regarded)
Strong attention to detail and ability to work in a fast-paced environment
Physically fit and capable of manual handling (including heavy lifting)
Confident working in active environments and following site safety requirements
A reliable, team-focused attitude with a proactive approach

Job Responsibility

Deliver exceptional customer service, representing Hardings Mitre 10 in a professional manner
Accurately pick, pack, and prepare orders for dispatch, ensuring correct quantities and product quality
Safely load and unload trucks, using forklifts and manual handling where required
Maintain a clean, safe, and organised warehouse, in line with WHS standards
Operate a forklift safely and efficiently

Fulltime

New

Deals and Promotions Coordinator

This is a full-time permanent role responsible for ensuring the accuracy, consis...

Location

Australia , Macquarie Park

Salary:

Not provided

Metcash

Expiration Date

Until further notice

Requirements

Strong Data Entry Skills
Excellent written and verbal communication skills
Strong critical thinking and analytical skills
Previous experience within a data/admin based role
Excellent attention to detail

Job Responsibility

Cultivate strong relationships with the internal ALM teams, serving as a reliable point of contact
Accurately input deal/ promotion information into Metcash core systems within agreed timelines
Regularly review and generate reports to assess the accuracy and completeness of pricing data
Take proactive steps to rectify any inconsistencies or inaccuracies, ensuring a high level of data integrity across all relevant systems
Address inquiries, issues, and concerns promptly and professionally, contributing to overall customer satisfaction
Keep relevant parties informed about deal/ promotions progress, potential challenges, and solutions in a proactive manner

What we offer

5th week of annual leave
2 well-being days
1 volunteer day annually
Endless learning and development opportunities
12 weeks of gender-neutral paid leave for primary carers
Bronze Employer for LGBTQ Inclusion
Gender pay gap under 5%
Gold accreditation by Mental Health Australia
Flex Ready and Family Friendly Workplace accredited

Fulltime

New

State Field Sales Manager

As the Field Sales Manager, you will be responsible for leading, coaching, and d...

Location

Australia , South Fremantle

Salary:

Not provided

Metcash

Expiration Date

Until further notice

Requirements

3-5 years experience in sales, field management, or a related commercial role
Experience managing teams across a distributed geography
Strong leadership and people management skills with the ability to coach, inspire, and develop teams
Excellent communication, relationship-building, and negotiation capabilities
Competence in using sales and reporting tools (CRM, Power BI, Excel etc.)
Intermediate to advanced Excel desirable
FMCG, consumer goods, or foodservice industry experience (highly regarded)

Job Responsibility

Lead, motivate, and mentor a team of Business Development Representatives to achieve sales and execution targets
Conduct regular field coaching visits, providing actionable feedback to enhance capability and performance
Deliver state territory revenue budgets, new customer acquisition targets, and promotional execution objectives
Analyse sales performance, identify opportunities, and implement action plans to improve results
Build strong relationships with larger state customer groups, potential new customers, and regional operations teams
Act as the primary escalation point for store-level issues impacting service, stock, or execution
Manage field team scheduling, route optimisation, and territory coverage to maximise productivity
Oversee reporting accuracy, trade marketing execution, and competitor insights

What we offer

5th week of annual leave
2 well-being days
1 volunteer day annually
Endless learning and development opportunities
12 weeks of gender-neutral paid leave for primary carers
Bronze Employer for LGBTQ Inclusion
Gender pay gap under 5% (WGEA 2024-2025)
Gold accreditation by Mental Health Australia
Flex Ready and Family Friendly Workplace accredited

New

Crane Operator

Are you a skilled and reliable Crane Operator looking for a rewarding role with ...

Location

Australia , Capalaba

Salary:

Not provided

Metcash

Expiration Date

Until further notice

Requirements

Valid driver's licence
Current HR Licence and Crane Operator Ticket – essential
Forklift Licence – essential
Strong communication and interpersonal skills
Physically fit and capable of manual handling (some heavy lifting required)
Confidence delivering to construction and building sites in surrounding areas

Job Responsibility

Safely operate our trucks and crane to deliver products to building sites across the surrounding areas
Provide exceptional customer service while representing Hardings Mitre 10 in a professional manner
Ensure deliveries are completed accurately and on time
Communicate effectively with the team to coordinate deliveries and address any issues promptly
Follow all safety procedures and operational guidelines

Fulltime

Select Country

Senior Salesforce Engineer - Customer Care Technology

Zalando Lounge

Location:
Germany , Berlin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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