Senior Salesforce Engineer - Customer Care Technology

A Senior Salesforce Engineer in Zalando's Customer Care product environment will be a key player in developing and maintaining the Salesforce platform that supports the company's customer-facing digital self-help product. This role is crucial for optimizing customer self-service, automating processes, and ensuring efficient handling of millions of customer queries monthly. The engineer will work within a cross-functional team (frontend, backend, applied scientists) to build scalable, AI-powered solutions. Success in this role is measured by improvements in self-service rates, reduced contact volume, and increased customer satisfaction, directly impacting Zalando's business performance and visible to leadership. The position offers the opportunity to work on high-scale applications, drive innovation in AI and automation, and benefit from a large, supportive engineering community with a focus on personal development.