Senior Salesforce Engineer - Customer Care Technology Job at Zalando Lounge (Berlin)

Senior Salesforce Engineer - Customer Care Technology

A Senior Salesforce Engineer in Zalando's Customer Care product environment will...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Salesforce Expertise: Proficiency in Service Cloud, including case management, Omni-Channel routing, Flows, and Lightning Web Components (LWC)
Experience with Apex, Visualforce, and Lightning Component frameworks
Familiarity with Salesforce APIs (REST/SOAP) and the oData Salesforce Connector
Customer Care Domain Knowledge: Understanding of customer care operations and business processes
Enterprise-Scale Experience: Proven ability to build and maintain Salesforce solutions supporting high-volume customer interactions, complex security models, and integrations with third-party systems
Performance optimization, scalability considerations, and adherence to governance best practices
Collaboration and Communication: Excellent analytical, conceptual, and communication skills
Experience: 4+ years of Salesforce experience, including implementing large-scale solutions
Language Skills: Fluency in English is required

Job Responsibility

Developing and customizing Salesforce solutions using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies
Implementing automation with tools like Process Builder, Flow, and potentially AI-driven automation to streamline customer service workflows
Enhancing digital self-help options for customers, such as developing knowledge bases, improving chatbot functionality, or creating self-service portals
Integrating the Salesforce platform with other systems, such as backend and frontend systems
Collaborating with other engineers, product managers, and stakeholders
Working in an agile environment
Expanding Salesforce expertise, especially in Service Cloud and related technologies like AI and automation

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% remote per week
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching are available

Fulltime

Vice President, Systems Engineering

Fivetran is looking for a Vice President of Systems Engineering to manage our ap...

Location

United States , Oakland

Salary:

263792.00 - 329740.00 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

Engineering mindset and experience, with a strong focus on operational excellence and repeatable processes
Leading-from-the-front leadership style with a willingness to dive in and understand the business processes and systems that support them
Domain expertise in core revenue and financial processes
A leader who is thorough, organized, and able to handle a wide range of complex issues, with the ability to articulate a vision, goals, and strategy while inspiring others to embrace and follow the plan
Proven ability to hire and manage a strong and committed team of up to 25 technical team members, directors, and managers over the course of the next 24 months
Demonstrated deep care about business systems, processes, and business data models, and how they drive internal and customer experiences
10+ years of technical and management experience in engineering and managing systems, with a minimum of 5+ years of proven experience in a senior technical leadership role
Has managed cross-cultural teams distributed across multiple time zones
Proven track record of operating and executing with high levels of precision and accuracy
Strong project management skills and organizational skills, with the ability to prioritize and manage multiple projects simultaneously

Job Responsibility

Create and manage the execution of a long-term technical vision, strategy, and roadmap for our major internal business systems and their integration with Fivetran's Automated Data Movement Platform
Build trusted relationships with stakeholders in product, marketing, sales, revenue, G&A, and engineering teams
Provide regular Executive Leadership Team and Business Stakeholder strategy and operations updates
Manage and grow a team that defines the overall business system and integration architecture
Select and implement an integration technology that standardizes the deep integration of our business processes and the associated data flows
Drive and/or participate in the selection of any new major business systems and tools
Set up, document, and enforce an information architecture that clearly defines systems of record, data models, and business rules to digitize our business processes
Deliver a deep integration with Fivetran's Automated Data Movement Platform that is both robust and resilient to support a world-class end-to-end customer experience
Drive consolidation of applications and systems to significantly simplify our systems portfolio
Manage and grow a team of Business Process and Technical Product Management professionals who collaborate with our stakeholder departments to map out their processes, strategy, and pain points, and turn them into a delivery roadmap

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

New

Machine Operative - Packing

We have an opportunity within our Packing Department for a Machine Operative. Th...

Location

United Kingdom , Wingates

Salary:

14.41 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ideally candidates will have worked within a similar role with the ability to work as part of a team
Candidates should have good communication skills

Job Responsibility

Maintain and improve housekeeping/GMP within all areas
Set up machinery
Operate various machines
To report/highlight any machinery or product related issues
Carry out basic machinery repairs/replacements on wear and tear
Build effective relationships with Line Leaders and Team Leaders
Step up in the absence of the Line Leader
Any other reasonable requests
Support and train colleagues where necessary
Adhere to the company’s H&S policies and procedures

Fulltime

New

FP&A Manager

Our client is growing and looking for an interim FP&A Manager to join their comm...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in financial planning and analysis, including forecasting, reporting, and variance review
Strong hands-on expertise with Microsoft Excel, including pivot tables, VLOOKUPs, and analysis of large data sets
Experience working with D365 in a finance or reporting environment is mandatory
Ability to manage recurring manual reporting processes with strong attention to detail
Demonstrated success taking ownership of work, solving problems independently, and delivering results with minimal direction
Background in consolidating financial data and preparing trial balance-based reporting
Strong analytical skills with the ability to communicate financial performance clearly and accurately
Experience in wholesale or construction-related industries is a plus

Job Responsibility

Lead budgeting, forecasting, and financial planning activities to support short-term and ongoing business needs
Prepare and distribute recurring reports covering travel and expense activity, sales performance, and operational volume trends
Analyze actual results against forecasts and prior periods, identifying key drivers behind financial variances
Consolidate trial balance information in Excel and organize data into usable reporting formats for leadership review
Build, maintain, and replicate reporting files with a high degree of accuracy and ownership
Work across multiple data sources, including D365 and spreadsheet-based reports, to produce dependable financial analysis
Translate large data sets into practical insights using tools such as pivot tables and lookup functions
Operate independently in a fast-moving environment with limited oversight while maintaining consistent reporting output

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Digital Design Team Lead

SC Johnson Professional have an exciting opportunity for an Digital Design Team ...

Location

United Kingdom , Denby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven leadership of digital design teams, with strong creative judgement, quality critique skills, and the ability to build trust, accountability and team confidence
Experience shaping and delivering a cohesive digital design strategy across web, campaigns, video, imagery and eCommerce platforms
Strong workload and demand management in high-volume environments, with confident stakeholder management, expectation setting and clear trade-off decision-making
Uses performance data and KPIs to prioritise work, improve productivity and drive continuous improvement within creative teams
Inspires and motivates teams through pressure and change, adopting a coaching mindset that builds confidence, ownership and sound decision-making
Influences and collaborates effectively with cross-functional stakeholders, ensuring digital design is well integrated into wider business initiatives
Applicants must have the right to work in the UK

Job Responsibility

Develop and manage the design strategy for the Digital Services function, proactively identifying opportunities for growth and development of the digital design capability
Own and evolve digital design processes and ways of working, prioritising efficient, scalable delivery through re-use, simplification, automation and fit-for-purpose quality levels across digital outputs
Own workload intake, prioritisation and allocation, acting as the primary escalation point and partnering with cross-functional teams to make clear trade-off decisions, set expectations and manage capacity against competing priorities
Lead, mentor and develop the Digital team's capability across core digital design skill sets, enabling scalable, high-quality delivery across web, campaigns, eCommerce, imagery and video
Represent the Digital Design team and Global Design COE in COE forums, project meetings, townhalls and senior stakeholder discussions, clearly articulating strategy, capabilities and the value of digital design services
Partner with the Global Design Planner to define, track and act on team KPIs, using insight to inform decision-making, improve productivity and drive continuous improvement across the Digital Services function
Establish and maintain digital design standards, frameworks and governance, ensuring consistency, quality and efficiency across all digital outputs
Proactively identify industry trends, best practices and emerging approaches, translating them into practical innovations and capability improvements within the Global Design COE

What we offer

Competitive salary
4+1 hybrid working model
Company pension scheme (up to 6% employer contributions)
Life assurance (4× your salary)
Free access to a healthcare platform offering nutritional advice, wellbeing support, and more
Enhanced parental leave policy
Free optical & hearing test vouchers
25 days annual leave plus statutory bank holidays
Remote work available once a week for eligible employees
Summer office hours: early Friday finish at 1:00 PM

Fulltime

New

Production Operative - Toppings

We have a permanent opportunity within our Toppings Department for a Production ...

Location

United Kingdom , Wingates

Salary:

11.44 - 13.51 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working within a similar role
food and/or production experience is preferred however not essential
good communication skills
ability to work as part of a team
ability to work in a chilled, fast paced environment

Job Responsibility

Adhere to correct production standards including good manufacturing practices
Maintain and improve housekeeping/good manufacturing practice within all areas
Report/highlight any machinery or product related issues
Carry out basic machinery repairs/replacements on wear and tear
Replenish the production line with fresh stock
Add toppings to pizza bases
Build effective relationships
Perform any other adhoc tasks requested by management
Adhere to the company's H&S policies and procedures
Adhere to the company's Hygiene policies and procedures

Fulltime

New

Credit Control Assistant

We are Charters, part of Lomond, the UK’s leading network of lettings and estate...

Location

United Kingdom , Southampton

Salary:

27500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous Credit Control experience preferred
Property industry experience beneficial but not essential
Basic accounting knowledge and strong numerical skills
Good Excel and IT skills
Experience with Reapit or Fixflow is an advantage
Excellent organisation, communication, and attention to detail

Job Responsibility

Managing credit control for the Lettings Accounts team via phone and email
Chasing and following up on rent arrears
Handling tenant and landlord enquiries
Allocating payments and resolving account queries
Preparing landlord disbursements
Processing contractor payments for maintenance and repairs
Working closely with internal teams to keep accounts running smoothly

What we offer

Competitive salary with bonus opportunities
28 days holiday
Contributory pension scheme
Discounts at 900+ retailers
Free counselling and wellbeing support
Smart Tech Scheme
Cycle2Work Scheme
Enhanced family-friendly leave
Funded professional qualifications and career development support

Fulltime

New

Coding Line Operative

We have opportunities for Coding Line Operatives to join our Logistics Departmen...

Location

United Kingdom , Wingates

Salary:

15.00 - 15.39 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a warehouse/manufacturing role
ability to communicate effectively
proactive approach
basic Maths skills

Job Responsibility

Acting as a role model whilst demonstrating best practice at all time
Building effective relationships
Working safely at all times and communicating safety concerns promptly to Team Leader
Maintain and improve housekeeping/GMP in all areas
To complete all reasonable requests in line with instructions given
To follow the correct procedure with regards to GMP
To report/highlight any machinery or product related issues
To palletise and de-palletise before and after products have been coded
Ensure all product is coded with the correct Best Before dates
Adhere to the company’s H&S policies and procedures

Fulltime

Select Country

Senior Salesforce Engineer - Customer Care Technology

Zalando Lounge

Location:
Germany , Berlin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Salesforce Engineer - Customer Care Technology