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Senior Salesforce Developer

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NTT DATA

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Location:
India , Bengaluru

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Responsibility:

  • Provide hands-on Salesforce production support, ensuring system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud
  • Monitor and triage incidents, perform root cause analysis, and resolve issues within defined SLAs
  • Work on bug fixes, minor enhancements, and data corrections in production environments
  • Collaborate with onshore leads, product owners, and engineering teams to prioritize and resolve production issues
  • Participate in incident management, problem management, and change management processes
  • Support deployment activities, including validations, smoke testing, and post-release monitoring
  • Analyze recurring issues and contribute to continuous improvement initiatives and automation opportunities
  • Ensure proper documentation of incidents, fixes, and known errors in knowledge repositories
  • Coordinate with cross-functional teams (integration, data, infrastructure) to troubleshoot and resolve issues
  • Support monitoring, alerting, and system health checks across Salesforce environments
  • Stay updated with Salesforce platform changes and assess potential impact on existing functionalities

Requirements:

  • Minimum 5–8 years of IT experience, with 4+ years on the Salesforce platform
  • Strong hands-on experience in Salesforce production support and incident management
  • Good understanding of Salesforce architecture, data model, and platform features
  • Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and integrations
  • Familiarity with ITIL processes (Incident, Problem, Change Management)
  • Experience with deployment tools (Copado, Gearset, Jenkins, etc.) is a plus
  • Ability to work with SLAs, prioritize tasks, and manage multiple incidents effectively
  • Strong analytical and troubleshooting skills
  • Good communication skills and ability to work with distributed/onshore-offshore teams
  • Experience working in Agile environments

Additional Information:

Job Posted:
May 14, 2026

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