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The Senior Salesforce Developer role at NTT DATA involves leveraging Salesforce expertise to enhance customer service through Service Cloud implementations.
Job Responsibility:
Leverage Salesforce expertise to enhance customer service through Service Cloud implementations
Deliver end-to-end Salesforce projects with focus on customer service excellence and agent productivity
Build customer-centric solutions leveraging Service Cloud best practices
Develop and maintain Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows
Implement system integrations with external platforms
Customize Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts
Optimize code to meet performance and scalability requirements
Manage deployment lifecycle using Copado and Change Sets
Perform data migration and cleansing activities
Requirements:
Minimum 5+ years of work experience in Salesforce.com Projects
Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations
Strong knowledge and implementation experience of Agentforce
Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
Knowledge of analytics, reports, and dashboards for Service Cloud
Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows
Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events
Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts
Strong understanding of Salesforce Governor Limits and experience in optimizing code
Responsible for deployment lifecycle management using Copado and Change Sets
Experienced in data migration and cleansing activities using Apex Data Loader and other ETL tools
Capable of rapidly learning new technologies and processes
Strong project discipline with experience in managing deliverables, timelines, and cross-functional collaboration
Effective team player with the ability to work efficiently under pressure and within tight deadlines
Excellent communication and stakeholder management skills