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Senior Salesforce Developer - Service Cloud

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NTT DATA

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Location:
India , Bengaluru

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Senior Salesforce Developer - Service Cloud role at NTT DATA requires a minimum of 5 years of experience in Salesforce projects, focusing on Service Cloud implementations. The ideal candidate will have strong technical skills in Salesforce, including Apex, Visualforce, and Lightning Web Components. Responsibilities include developing Salesforce applications, implementing Service Cloud features, and managing deployment lifecycles. Preferred certifications include Salesforce Certified Service Cloud Consultant and Salesforce Administrator. Join a forward-thinking organization committed to innovation and client success.

Job Responsibility:

  • Developing Salesforce applications
  • Implementing Service Cloud features
  • Managing deployment lifecycles

Requirements:

  • Minimum 5+ years of work experience in Salesforce.com Projects
  • Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
  • Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
  • Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
  • Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
  • Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
  • Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction
  • Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions
  • Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange
  • Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts
  • Strong understanding of Salesforce Governor Limits and experience in optimizing code to meet performance and scalability requirements
  • Responsible for deployment lifecycle management using Copado and Change Sets
  • Experienced in data migration and cleansing activities using Apex Data Loader and other ETL tools
  • Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations
  • Strong project discipline with experience in managing deliverables, timelines, and cross-functional collaboration
  • Effective team player with the ability to work efficiently under pressure and within tight deadlines
  • Excellent communication and stakeholder management skills

Nice to have:

  • Salesforce Certified Service Cloud Consultant
  • Salesforce Administrator / Platform Developer certifications

Additional Information:

Job Posted:
May 04, 2026

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