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Senior Salesforce Developer - Service Cloud

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NTT DATA

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Location:
India , Bengaluru

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Senior Salesforce Developer will focus on Service Cloud implementations, requiring at least 5 years of experience in Salesforce.com. The role involves developing applications, managing deployments, and enhancing customer service solutions.

Requirements:

  • Minimum 5+ years of work experience in Salesforce.com
  • Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
  • Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
  • Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
  • Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
  • Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
  • Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction
  • Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions
  • Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange
  • Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts
  • Strong understanding of Salesforce Governor Limits and experience in optimizing code to meet performance and scalability requirements
  • Responsible for deployment lifecycle management using Copado and Change Sets
  • Experienced in data migration and cleansing activities using Apex Data Loader and other ETL tools
  • Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations
  • Strong project discipline with experience in managing deliverables, timelines, and cross-functional collaboration
  • Effective team player with the ability to work efficiently under pressure and within tight deadlines
  • Excellent communication and stakeholder management skills

Nice to have:

  • Salesforce Certified Service Cloud Consultant
  • Salesforce Administrator / Platform Developer certifications

Additional Information:

Job Posted:
March 23, 2026

Work Type:
Hybrid work
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