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Gipo Logo Gipo · IT - Software Development

Senior Salesforce Business Analyst

Poland, Warsaw · Job Posted January 29, 2026
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Job Description

We’re midway through migrating our global operations to Salesforce as our core CRM. About 1,000 users are live today, with ~700 more to onboard. We’re rolling out market by market and business line by business line. We’re hiring a Senior Business Analyst to turn business needs into clear, testable requirements and keep sprints supplied with Definition-of-Ready work. You’ll map processes, define data and non-functional requirements, partner closely with Product, Architecture, Admins, and Engineering, and lead UAT with stakeholders and the CoE—so we can deliver consistently as the rollout scales.

Job Responsibility

  • Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale)
  • Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards
  • Partner with architects/engineering to align on solution design
  • Support PM on requirements discovery with stakeholders
  • Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI
  • Define data models/taxonomies, prepare data mapping and support migration/cutover planning
  • Prepare and run UAT with business users
  • track defects to acceptance
  • contribute to release notes
  • Contribute to Business and Technical refinement meetings as well as Prioritisation sessions
  • Drive continuous improvement: templates, standards, and ways of working across teams

Requirements

  • 3 to 5+ years as a Business Analyst in Salesforce environment
  • Strong requirements engineering (stories, Acceptance Criteria), process mapping, and stakeholder facilitation (experience with GTM teams ideal)
  • Solid data literacy (object/field design, mappings, basic SQL/Sheets)
  • Experience coordinating UAT and working across product, engineering, or operations teams
  • Confidence with Jira/Confluence and diagramming tools (Miro/Figma)
  • Excellent written and spoken English

Nice to have

  • Salesforce certifications (BA, Admin, App Builder) or hands-on exposure to Sales/CS processes
  • Extensive experience with, and deep knowledge of Jira
  • Familiarity with QA practices, release processes, or analytics tools
  • Experience with integrations (e.g., CTI system, scheduling, email tools)

What we offer

  • Healthcare insurance
  • Wellness that works for you – from gym memberships to mental health support
  • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge
  • ESOP (Employee Share Option Plan) after 6 months with us, available from specific seniority levels
  • Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave
  • Career Growth – lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects
  • A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment
  • Flexibility That Works for You – Remote work and flexible hours
  • You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna
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