CrawlJobs Logo
FinXL Logo FinXL · IT - Software Development

Senior Salesforce Business Analyst

Australia, Sydney · Job Posted May 04, 2026
Apply Position
Job Link Share

Job Description

FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. FinXL IT is seeking a Senior Salesforce Business Analyst to join our consulting team for a long-term engagement with a prominent NSW Government agency. This role serves as the critical link between government business units and technical delivery teams, ensuring that Salesforce solutions are technically sound and deeply aligned with policy objectives and citizen-centric outcomes.

Job Responsibility

  • Lead elicitation workshops with department heads and frontline staff to uncover complex business needs
  • Translate requirements into actionable user stories and well-defined acceptance criteria
  • Document as-is and to-be business processes, identifying automation opportunities via Salesforce Flow
  • Own and prioritise the product backlog, ensuring the development team has a clear definition of Done
  • Coordinate User Acceptance Testing (UAT), including script creation and stakeholder feedback loops
  • Support change management and user adoption through training documentation and post-deployment support
  • Perform gap analysis and data mapping between legacy systems and Salesforce

Requirements

  • Minimum 5+ years as a BA, with at least 3 years focused on the Salesforce ecosystem (Service Cloud, Experience Cloud, or Government Cloud)
  • Prior experience working within a NSW Government agency or similar regulated environment is highly desirable
  • Proficient in Agile methodologies and tools such as Jira and Confluence
  • Exceptional ability to translate technical jargon into plain English for non-technical policy teams
  • Must hold a Salesforce Certified Business Analyst or Certified Administrator credential
  • Must be an Australian Citizen or Permanent Resident (due to government security requirements)
FinXL - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Salesforce Business Analyst

8 matching positions

Senior Salesforce Business Analyst

We’re midway through migrating our global operations to Salesforce as our core C...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
gipo.it Logo
Gipo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 5+ years as a Business Analyst in Salesforce environment
  • Strong requirements engineering (stories, Acceptance Criteria), process mapping, and stakeholder facilitation (experience with GTM teams ideal)
  • Solid data literacy (object/field design, mappings, basic SQL/Sheets)
  • Experience coordinating UAT and working across product, engineering, or operations teams
  • Confidence with Jira/Confluence and diagramming tools (Miro/Figma)
  • Excellent written and spoken English
Job Responsibility
Job Responsibility
  • Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale)
  • Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards
  • Partner with architects/engineering to align on solution design
  • Support PM on requirements discovery with stakeholders
  • Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI
  • Define data models/taxonomies, prepare data mapping and support migration/cutover planning
  • Prepare and run UAT with business users
  • track defects to acceptance
  • contribute to release notes
  • Contribute to Business and Technical refinement meetings as well as Prioritisation sessions
What we offer
What we offer
  • Healthcare insurance
  • Wellness that works for you – from gym memberships to mental health support
  • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge
  • ESOP (Employee Share Option Plan) after 6 months with us, available from specific seniority levels
  • Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave
  • Career Growth – lots of chances to learn, develop, and explore new paths
  • A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment
  • Flexibility That Works for You – Remote work and flexible hours
  • Fulltime
Read More
Arrow Right

Senior Salesforce Business Analyst

We’re midway through migrating our global operations to Salesforce as our core C...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
gipo.it Logo
Gipo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 5+ years as a Business Analyst in Salesforce environment
  • Strong requirements engineering (stories, Acceptance Criteria), process mapping, and stakeholder facilitation (experience with GTM teams ideal)
  • Solid data literacy (object/field design, mappings, basic SQL/Sheets)
  • Experience coordinating UAT and working across product, engineering, or operations teams
  • Confidence with Jira/Confluence and diagramming tools (Miro/Figma)
  • Excellent written and spoken English
Job Responsibility
Job Responsibility
  • Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale)
  • Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards
  • Partner with architects/engineering to align on solution design
  • Support PM on requirements discovery with stakeholders
  • Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI
  • Define data models/taxonomies, prepare data mapping and support migration/cutover planning
  • Prepare and run UAT with business users
  • track defects to acceptance
  • contribute to release notes
  • Contribute to Business and Technical refinement meetings as well as Prioritisation sessions
What we offer
What we offer
  • Healthcare insurance
  • Wellness that works for you – from gym memberships to mental health support
  • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge
  • ESOP (Employee Share Option Plan) after 6 months with us, available from specific seniority levels
  • Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave
  • Career Growth – lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects
  • A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment
  • Flexibility That Works for You – Remote work and flexible hours
  • You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna
  • Fulltime
Read More
Arrow Right

Senior Business Analyst (Salesforce)

We’re midway through migrating our global operations to Salesforce as our core C...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
gipo.it Logo
Gipo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 5+ years as a Business Analyst in Salesforce environment
  • Strong requirements engineering (stories, Acceptance Criteria), process mapping, and stakeholder facilitation (experience with GTM teams ideal)
  • Solid data literacy (object/field design, mappings, basic SQL/Sheets)
  • Experience coordinating UAT and working across product, engineering, or operations teams
  • Confidence with Jira/Confluence and diagramming tools (Miro/Figma)
  • Excellent written and spoken English
Job Responsibility
Job Responsibility
  • Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale)
  • Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards
  • Partner with architects/engineering to align on solution design
  • Support PM on requirements discovery with stakeholders
  • Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI
  • Define data models/taxonomies, prepare data mapping and support migration/cutover planning
  • Prepare and run UAT with business users
  • track defects to acceptance
  • contribute to release notes
  • Contribute to Business and Technical refinement meetings as well as Prioritisation sessions
What we offer
What we offer
  • Healthcare insurance
  • Wellness that works for you – from gym memberships to mental health support
  • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge
  • ESOP (Employee Share Option Plan) after 6 months with us, available from specific seniority levels
  • Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave
  • Career Growth – lots of chances to learn, develop, and explore new paths
  • A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment
  • Flexibility That Works for You – Remote work and flexible hours
  • Fulltime
Read More
Arrow Right

Senior Business Analyst / IT Business Partner (CRM)

Join a key role at the intersection of business and technology, where you will a...
Location
Location
Salary
Salary:
Not provided
cyclad.pl Logo
Cyclad Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience as a Senior Business Analyst or IT Business Partner
  • Proven background working with CRM systems (Salesforce or similar)
  • Experience in application lifecycle management and BAU service ownership
  • Excellent stakeholder management skills, including senior leadership
  • Experience managing vendors and external partners
  • Knowledge of cloud and integration environments (Azure preferred)
  • Understanding of enterprise architecture, security, and compliance
  • Availability to work within UK & Ireland business hours
Job Responsibility
Job Responsibility
  • Act as a trusted advisor to Sales, Trade, and Commercial stakeholders
  • Translate business needs into technology solutions and roadmaps
  • Provide guidance on risks, dependencies, and investment decisions
  • Identify opportunities to simplify systems and improve operational efficiency
  • Take end-to-end ownership of CRM platforms (administration, configuration, releases)
  • Manage change requests, enhancements, defects, and UAT processes
  • Ensure data quality, integrity, and system stability
  • Oversee lifecycle of business-critical applications supporting commercial operations
  • Ensure system stability, vendor performance, and service continuity
  • Maintain compliance with architecture, security, and governance standards
What we offer
What we offer
  • Opportunity to combine Business Analysis and IT Business Partnering
  • Strategic, high-impact role within commercial and sales domains
  • Work in an international environment
  • Exposure to modern CRM, cloud, and AI solutions
  • Fully remote setup with collaboration across global teams
  • Fulltime
Read More
Arrow Right

Senior Business Analyst - Sales Analyst

We are looking for a Senior Business Analyst with a strong background in sales a...
Location
Location
United States , Shawnee Mission
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in business analysis, with a focus on sales operations
  • Proficiency in Salesforce Sales Cloud is highly preferred
  • Strong skills in Microsoft Excel, including advanced formulas and data manipulation
  • Experience with SQL queries to retrieve and analyze data effectively
  • Familiarity with Power BI or similar data visualization tools
  • Solid understanding of sales pipelines, including stages like leads, opportunities, and deal closures
  • Knowledge of marketing and revenue analytics concepts through coursework, internships, or projects
  • Excellent communication skills to collaborate with cross-functional teams and present findings clearly
Job Responsibility
Job Responsibility
  • Analyze data from sales funnels, including sources such as Salesforce, to identify trends and opportunities
  • Collaborate with sales teams to understand their needs and convert them into clear business requirements
  • Monitor and evaluate sales performance metrics, such as key performance indicators (KPIs), to drive informed decision-making
  • Develop reports and dashboards using tools like Power BI and Microsoft Excel to present findings to stakeholders
  • Leverage SQL queries to extract and manipulate data for in-depth analysis
  • Provide insights into sales pipelines, including leads, opportunities, proposals, and closed deals, to optimize processes
  • Work with AI-powered tools and automation solutions to enhance efficiency and streamline workflows
  • Support marketing and revenue analytics initiatives by integrating data from multiple platforms, such as HubSpot or Google Analytics
  • Conduct gap analysis to identify areas for improvement within sales operations
  • Facilitate requirements-gathering sessions with stakeholders to align on goals and deliverables
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst within contact centre or telecommunications environments
  • Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
  • Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
  • Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
  • Ability to translate complex technical concepts into clear, accessible language for all stakeholders
  • Knowledge of Agile and Waterfall methodologies
  • Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
  • Technical degree and minimum four years of contact centre experience
Job Responsibility
Job Responsibility
  • Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
  • Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
  • Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
  • Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
  • Participate in test planning, UAT execution, and validation of deployed solutions
  • Produce user guides, process flows, and technical documentation for support teams and stakeholders
  • Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
  • Contribute to application lifecycle management ensuring reusability and architectural consistency
What we offer
What we offer
  • Opportunity to work on advanced CX and contact centre technologies across global operations
  • Exposure to complex technical landscapes and collaboration with multi‑national teams
  • Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
  • Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
  • A collaborative environment promoting innovation, problem‑solving, and professional growth
Read More
Arrow Right

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst within contact centre or telecommunications environments
  • Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
  • Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
  • Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
  • Ability to translate complex technical concepts into clear, accessible language for all stakeholders
  • Knowledge of Agile and Waterfall methodologies
  • Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
  • Technical degree and minimum four years of contact centre experience
Job Responsibility
Job Responsibility
  • Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
  • Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
  • Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
  • Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
  • Participate in test planning, UAT execution, and validation of deployed solutions
  • Produce user guides, process flows, and technical documentation for support teams and stakeholders
  • Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
  • Contribute to application lifecycle management ensuring reusability and architectural consistency
What we offer
What we offer
  • Opportunity to work on advanced CX and contact centre technologies across global operations
  • Exposure to complex technical landscapes and collaboration with multi‑national teams
  • Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
  • Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
  • A collaborative environment promoting innovation, problem‑solving, and professional growth
Read More
Arrow Right

Senior Business Analyst

Location
Location
United States , Miami
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in a business analyst, business intelligence analyst, or data analyst role
  • At least 1 year of experience supporting executive or C-level stakeholders with reporting and analytical insights
  • Hands-on expertise with BigQuery, Looker, and modern reporting or visualization tools
  • Experience working with platforms such as Segment, Mixpanel, Salesforce, Power BI, Google Analytics, Adobe Analytics, and CRM marketing systems
  • Strong ability to create queries and build datasets from the ground up for business analysis and reporting needs
  • Proven experience partnering with technical teams to develop scalable data structures and maintain reliable source-of-truth reporting
  • Solid business acumen with the ability to work independently and anticipate analytical needs in a growth-oriented environment
Job Responsibility
Job Responsibility
  • Develop and refine executive and marketing dashboards using business intelligence platforms such as Looker and other reporting tools
  • Partner with data engineering to design and maintain data pipelines that collect, organize, and prepare information for analysis and visualization
  • Build and manage core datasets in platforms such as BigQuery to serve as trusted sources for reporting across the business
  • Convert raw and fragmented data into structured tables and models that support deeper analysis, segmentation, and performance tracking
  • Establish and promote sound data governance and warehouse practices to improve reporting accuracy, consistency, and scalability
  • Collaborate with leadership, marketing, and cross-functional teams to answer key business questions through analysis and reporting
  • Deliver insights that support campaign optimization, audience targeting, and broader revenue-focused business decisions
  • Contribute to the development of attribution reporting frameworks, including first-touch, last-touch, and future multi-touch measurement models
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right