CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Software Development

Senior Salesforce Agentforce Developer

India, Pune Employment contract · Job Posted May 14, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Senior Salesforce Agentforce Developer with strong hands-on experience Agentforce implementation across Sales Cloud, CPQ, Service Cloud, and Experience Cloud. This role will be responsible for designing, developing, and optimizing Salesforce AI solutions that improve customer engagement, sales processes, service operations, and partner/customer experiences.

Job Responsibility

  • Design, develop, and implement scalable solutions on the Salesforce platform with a focus on Agentforce capabilities
  • Collaborate with business stakeholders, architects, admins, and developers to translate requirements into technical solutions
  • Build and customize solutions across Sales Cloud, CPQ, Service Cloud, and Experience Cloud
  • Develop Apex, Lightning Web Components, Aura Components, Flows, integrations, and custom APIs as needed
  • Support agent productivity improvements through intelligent automation, guided workflows, and AI-powered customer/service experiences
  • Configure and enhance case management, lead management, opportunity management, knowledge, communities/portals, and related Salesforce features
  • Integrate Salesforce with third-party systems using REST/SOAP APIs, middleware, and platform events
  • Ensure best practices for security, scalability, performance, testing, and deployment
  • Participate in code reviews, technical design discussions, release planning, and production support

Requirements

  • Strong understanding of Salesforce Agentforce and overall Salesforce platform capabilities including familiarity with Salesforce CPQ object model and features
  • Strong hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud
  • Proficiency in Apex, SOQL, SOSL, Lightning Web Components, Flows, and Salesforce security model
  • Experience with Salesforce integrations and API-based development
  • Good understanding of data modeling, sharing rules, roles, profiles, permission sets, and platform limits
  • Understanding or hands-on experience with Salesforce CPQ
  • Experience working in Agile delivery environments
  • Strong problem-solving, communication, and stakeholder management skills
  • Able to work independently on complex Salesforce enhancements and integrations

Nice to have

Experience with Salesforce CPQ is a strong plus

NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Salesforce Agentforce Developer

8 matching positions

Senior Salesforce Lead Developer – Agentforce & Data Cloud

We are looking for a strong hands-on Salesforce Developer (near-architect level)...
Location
Location
India , Bangalore South
Salary
Salary:
Not provided
votredircom.fr Logo
Wissen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of Salesforce development experience (or equivalent hands-on expertise)
  • Strong, hands-on expertise in: Apex (advanced patterns, integrations, performance tuning)
  • Strong, hands-on expertise in: Lightning Web Components (LWC)
  • Strong, hands-on expertise in: Complex Salesforce Flow development
  • Deep, hands-on experience with Salesforce Agentforce (mandatory)
  • Strong experience with Salesforce Data Cloud, including handling structured and unstructured data
  • Proven ability to read, understand, and modernize legacy Salesforce codebases
  • Experience building custom UI components and backend logic beyond standard Salesforce configurations
  • Architect-level thinking with a developer’s execution mindset
Job Responsibility
Job Responsibility
  • Design and build advanced Salesforce solutions with a strong focus on Agentforce-driven bid management workflows
  • Develop and enhance custom components using Apex and Lightning Web Components (LWC)
  • Build and manage complex Salesforce Flows, including orchestration across multiple systems
  • Work extensively with Agentforce to enable intelligent automation, document handling, and decisioning
  • Leverage Salesforce Data Cloud to process and unify structured and unstructured data
  • Analyse, refactor, and convert legacy Salesforce code to modern frameworks and best practices
  • Collaborate closely with architects, product owners, and Salesforce Global Public Sector stakeholders
  • Ensure scalability, performance, and maintainability of solutions delivered under the SOW
  • Fulltime
Read More
Arrow Right

Senior Salesforce Developer - Service Cloud

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years of work experience in Salesforce.com
  • Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
  • Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
  • Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
  • Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
  • Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
  • Knowledge of analytics, reports, and dashboards for Service Cloud
  • Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows
  • Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events
  • Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts
  • Fulltime
Read More
Arrow Right

Senior Salesforce Developer - Service Cloud

The Senior Salesforce Developer - Service Cloud role at NTT DATA requires a mini...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years of work experience in Salesforce.com Projects
  • Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
  • Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
  • Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
  • Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
  • Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
  • Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction
  • Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions
  • Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange
  • Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts
Job Responsibility
Job Responsibility
  • Developing Salesforce applications
  • Implementing Service Cloud features
  • Managing deployment lifecycles
Read More
Arrow Right

Salesforce Senior Developer - Service Cloud

We are currently seeking a Salesforce Senior Developer to join our team in Benga...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years of work experience in Salesforce.com Projects
  • Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
  • Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
  • Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
  • Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
  • Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
  • Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction
  • Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions
  • Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange
  • Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts
  • Fulltime
Read More
Arrow Right

Senior Salesforce Developer

Senior Salesforce Developer - PERM FTE. 100% REMOTE must reside in Iowa or Dalla...
Location
Location
United States , West Des Moines
Salary
Salary:
150000.00 - 160000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Custom APEX coding
  • LWC
  • ANY Salesforce Cloud will consider BUT prefer Sales Cloud, Service Cloud & Experience Cloud
  • Hands-on Salesforce Development: Extensive experience in APEX coding, LWC, and declarative tools like workflows/flows
  • Expertise with Sales Cloud, Marketing Cloud or Service Cloud
  • In-depth understanding of Salesforce data storage and API limitations
  • Strong knowledge of DevOps best practices and deployment processes
  • Skills in Platform Event Architecture (Pub/Sub frameworks), Data Cloud, and Agentforce AI
  • 10+ years of Salesforce development experience across complex, large-scale environments
Job Responsibility
Job Responsibility
  • Develop Salesforce CUSTOM features on Salesforce-centric enterprise-level projects
  • Design and implement data-driven Salesforce engineering solutions, transforming user stories into impactful features
  • Be the go-to technical expert, spearheading code reviews and advising on best practices for complex multi-org environments
  • Make architecture recommendations building robust, scalable solutions with every Salesforce delivery
What we offer
What we offer
  • 15% Annual Bonus
  • People focused culture
  • Work-life balance with work flexibility
  • Medical, vision, dental, and life and disability insurance (for contract/temporary professionals)
  • 401(k) plan (for contract/temporary professionals)
  • Fulltime
Read More
Arrow Right

Senior Salesforce Developer

Senior Salesforce Developer - PERM FTE. 100% REMOTE MUST RESIDE IN IOWA OR DALLA...
Location
Location
United States
Salary
Salary:
150000.00 - 160000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • CUSTOM APEX coding
  • LWC
  • ANY Salesforce Cloud will consider BUT prefer Sales Cloud, Service Cloud & Experience Cloud
  • Hands-on Salesforce Development: Extensive experience in APEX coding, LWC, and declarative tools like workflows/flows
  • Expertise with Sales Cloud, Marketing Cloud or Service Cloud
  • In-depth understanding of Salesforce data storage and API limitations
  • Strong knowledge of DevOps best practices and deployment processes
  • Skills in Platform Event Architecture (Pub/Sub frameworks), Data Cloud, and Agentforce AI
  • 10+ years of Salesforce development experience across complex, large-scale environments
Job Responsibility
Job Responsibility
  • Develop Salesforce CUSTOM features on Salesforce-centric enterprise-level projects
  • Design and implement data-driven Salesforce engineering solutions, transforming user stories into impactful features
  • Be the go-to technical expert, spearheading code reviews and advising on best practices for complex multi-org environments
  • Make architecture recommendations building robust, scalable solutions with every Salesforce delivery
What we offer
What we offer
  • 15% Annual Bonus
  • people focused culture
  • work-life balance with work flexibility
  • Fulltime
Read More
Arrow Right

Senior Salesforce Developer

Ready to take your Salesforce career to the next level? Join a national acquisit...
Location
Location
United States
Salary
Salary:
150000.00 - 160000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • CUSTOM APEX coding
  • LWC
  • Sales Cloud, Service Cloud & Experience Cloud
  • Hands-on Salesforce Development: Extensive experience in APEX coding, LWC, and declarative tools like workflows/flows
  • Expertise with Sales Cloud, Marketing Cloud or Service Cloud
  • In-depth understanding of Salesforce data storage and API limitations
  • Strong knowledge of DevOps best practices and deployment processes
  • Skills in Platform Event Architecture (Pub/Sub frameworks), Data Cloud, and Agentforce AI
  • 10+ years of Salesforce development experience across complex, large-scale environments
  • Strong understanding of Salesforce data architecture and storage limitations
Job Responsibility
Job Responsibility
  • Develop Salesforce CUSTOM features on Salesforce-centric enterprise-level projects
  • Design and implement data-driven Salesforce engineering solutions, transforming user stories into impactful features
  • Be the go-to technical expert, spearheading code reviews and advising on best practices for complex multi-org environments
  • Make architecture recommendations building robust, scalable solutions with every Salesforce delivery
What we offer
What we offer
  • 15% Annual Bonus
  • Work-life balance with work flexibility
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior Salesforce Developer - Service Cloud

The Senior Salesforce Developer will focus on Service Cloud implementations, req...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years of work experience in Salesforce.com
  • Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
  • Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
  • Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support
  • Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
  • Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
  • Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction
  • Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions
  • Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange
  • Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts
Read More
Arrow Right