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NTT DATA Logo NTT DATA · IT - Administration

Senior Salesforce Administrator – Manufacturing, Sales & Service Cloud

India, Bangalore · Job Posted June 10, 2026
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Job Description

We are seeking a highly skilled Senior Salesforce Administrator with strong expertise across Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud in an enterprise environment. This role involves end-to-end administration, support, optimization, and governance of the Salesforce platform while ensuring scalability, stability, security, and business alignment. The ideal candidate should possess deep functional and administrative knowledge across multiple Salesforce clouds, hands-on experience handling complex production support scenarios (L3), and the ability to collaborate effectively with business stakeholders, support teams, developers, and architects.

Job Responsibility

  • Act as the primary L3 escalation point for Salesforce platform issues across Manufacturing, Sales, and Service Clouds
  • Provide guidance, mentoring, and technical direction to L1 and L2 support teams
  • Ensure SLA adherence, incident resolution, and uninterrupted service operations
  • Perform root cause analysis (RCA) and implement preventive and corrective measures
  • Own problem management and recurring issue resolution
  • Support production monitoring, release validation, and hypercare activities
  • Administer and optimize Manufacturing Cloud capabilities including Account-Based Forecasting, Sales Agreements, Manufacturing Intelligence, Partner and Channel Visibility
  • Support manufacturing business processes and operational workflows
  • Manage forecasting configurations, data visibility, and reporting
  • Configure and maintain Sales Cloud functionalities including Leads, Opportunities, Accounts, Contacts, Forecasting and Pipeline Management, Campaigns and Activity Management, Territory Management
  • Support sales process automation and performance optimization
  • Administer and optimize Service Cloud features including Case Management and Queues, Omni-Channel and Routing, Service Console, Email-to-Case and Web-to-Case, Knowledge Management, CTI integrations
  • Support customer service operations and workflow optimization
  • Design and implement automation using Salesforce Flows
  • Manage profiles, permission sets, roles, sharing rules, and security controls
  • Maintain data integrity, governance, and compliance standards
  • Create and maintain reports, dashboards, and analytics
  • Manage custom objects, page layouts, validation rules, and Lightning configurations
  • Troubleshoot complex automation, flow failures, integration, and performance issues
  • Support and monitor integrations using REST/SOAP APIs and middleware tools
  • Analyze logs, debug issues, and coordinate with developers on Apex-related fixes
  • Manage large data volumes, data quality initiatives, and data migration activities
  • Support sandbox management, deployment activities, and release cycles
  • Collaborate with DevOps and QA teams during deployments and testing
  • Define and enforce Salesforce governance standards and best practices
  • Review, validate, and approve configuration and change requests
  • Participate in solution design discussions with architects and business teams
  • Identify opportunities for automation, optimization, and process improvements
  • Maintain documentation including SOPs, configuration documents, and operational runbooks
  • Ensure platform scalability, maintainability, and security compliance
  • Act as a trusted advisor to business stakeholders across sales, manufacturing, and customer service functions
  • Translate business requirements into scalable Salesforce solutions
  • Collaborate closely with developers, architects, QA, integration, and DevOps teams
  • Support UAT activities, end-user training, and post-release stabilization
  • Drive cross-functional coordination in global enterprise environments

Requirements

  • 3–5 years of hands-on Salesforce administration experience
  • Strong expertise in Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud
  • Proven experience managing L3 production support and enterprise Salesforce operations
  • Strong understanding of Salesforce security, sharing model, and data architecture
  • Advanced experience with Salesforce Flows and platform automation
  • Experience with reports, dashboards, and analytics
  • Familiarity with ITIL processes including Incident, Problem, and Change Management
  • Experience working in enterprise-scale multi-cloud Salesforce environments
  • Salesforce Administrator (ADM 201)
  • Salesforce Advanced Administrator
  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant

Nice to have

  • Salesforce Manufacturing Cloud Accreditation/Experience
  • Experience with CI/CD tools such as Copado, Gearset, Jenkins, or Azure DevOps
  • Exposure to integrations and middleware platforms (MuleSoft, Boomi, etc.)
  • Knowledge of DevOps and release management practices
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