Senior Sales Support

• Assist the Sales team with customer inquiries, order processing, and after-sales support
• Managing correspondences between suppliers and sales team
• Work with Sales on providing quotations and proposal. Prepare sales quotes, invoices, and other documentation in a timely and accurate manner
• Demonstrate and implement cost saving measures
• Coordinate with the logistics team to ensure efficient delivery and installation of furniture products.
• Liaise with factories and logistic department on meeting deadline
• Prepare mock-up samples & colours scheme confirmation for Client
• Issue of PO to Respective Factories
• Meeting with all related departments to ensure the feasibility of launching new products
• Solve technical problems from project team, sales team and overseas projects to ensure on time delivery of projects
• Discuss with suppliers about the feasibility of customized products.
• Arrange product LAB testing information and technical details
• Understand all aspects of installation relating to furniture.
• Prepare tender submission and proposal?
• Prepare budget costing and proposal
• Go through tender specifications with sales manager.?
• Get final approval on costing from sales manager.?
• Ensure tender is completed and submitted on time.?
• Prepare PO and 3D drawings for factory to fabricate.?
• Create presentation materials for customer presentation.?
• Prepare design concepts for workplace layouts with sketches.?
• Take an active approach to learn new products from the supplier range.?
• Assist with ad hoc responsibility as per requested by sales team.?
• Maintain accurate sales records and provide regular reporting to the Sales Manager
• Support the implementation of sales strategies and initiatives
• Contribute to the continuous improvement of sales processes and customer experience

• Minimum 3 years of experience in a sales support or customer service role, preferably in the furniture industry
• Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
• Strong administrative and organizational skills, with attention to detail
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
• Knowledge of furniture products and industry trends would be an advantage
• A team player with a positive attitude and a willingness to learn and grow
• Proficiency in BM, English and Mandarin

Knowledge of furniture products and industry trends would be an advantage