Senior Sales Strategy & Operations Manager, Global Enterprise Job at Intercom (San Francisco)

Sales Operations Senior Manager

The Sales Operations Manager plays a critical role in supporting sales effective...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8-10 years of experience in sales operations, business operations, or related roles
Bachelor's degree required
Experience supporting enterprise or complex sales environments preferred
Experience working with Salesforce (CRM) strongly preferred
Strong understanding of sales processes, pipeline management, and forecasting
Advanced analytical and problem-solving skills with the ability to interpret data into insights
Excellent communication and presentation skills with experience creating executive-level content

Job Responsibility

Support sales planning cycles, including territory alignment, account assignments, and coverage models
Maintain accurate account and territory data to ensure alignment across sales teams
Partner with leadership to track performance against targets and drive execution of growth plans
Manage and improve core sales processes, tools, and reporting frameworks across two business units
Partner with Global Sales Operations and other cross-functional internal teams to enhance and streamline sales process activities
Own and manage the sales forecasting process for both business units, ensuring accuracy, consistency, and timely reporting
Ensure data integrity across CRM and sales systems and serve as the primary point of contact for all CRM-related queries
Identify process gaps and implement improvements to enhance sales productivity
Develop and deliver regular sales performance reports, dashboards, and insights
Analyze pipeline, forecasting accuracy, and conversion metrics to guide decision-making

Senior Manager, Sales Operations

As we scale and mature our Revenue Operations team, we are now looking for a Sen...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

7+ years in Revenue Operations or Sales Operations within a B2B SaaS scale-up, with deep expertise in scaling global sales organizations
3+ years managing and developing high-performing RevOps teams
Track record of designing, implementing, and optimizing sales processes (New Business and Expansion) from the ground up, with strong focus on scalability
Deep understanding of end-to-end GTM processes and handoffs from Marketing to Sales and to Customer Success
Experience implementing and embedding a sales methodology in partnership with Sales Enablement to drive consistency and effectiveness
Deep understanding of GTM funnel dynamics (lead to signature into post-sales) and proven ability to drive improvements in pipeline creation, conversion, deal velocity, win rates, revenue growth and retention
Experience supporting both SMB/high-velocity and MM/ENT/complex sales motions across multi-product lines
Comfortable partnering with senior sales leaders (VPs to frontline managers) to influence strategy and execution
Strong analytical skills, with the ability to translate data into actionable insights and recommendations
Experience working closely with Marketing Ops and Post-Sales Ops to ensure alignment and handoff excellence

Job Responsibility

Lead & Develop a High-Performing Team: Manage, coach, and grow a team of 4–6 Sales Operations professionals, fostering a culture of accountability, ownership, and continuous improvement
Own the Sales Funnel: Oversee the operational effectiveness of the full sales funnel from lead to signature – across partnerships, SDR (prospecting and qualification), and AE (sales execution) teams - for New Business and Expansion sales motions
Process Design & Optimization: Build, implement, and continuously improve sales processes to support SMB, Mid-Market, and Enterprise sales motions with varying velocity and complexity. Build scalable processes for a global sales organisation of 200+ sellers
Implement Sales Methodology: Partner with Sales Enablement to roll out and operationalize a standardized sales methodology, embedding it into processes, systems, playbooks, and cadences to drive consistent execution
Drive Funnel Performance: Partner with Sales Leadership to improve rep efficiency, pipeline generation, conversion rates, deal velocity, and win rates
Establish Sales Cadence: Design, implement and optimise sales operating rhythms for SDR and AE teams, including pipeline reviews, forecast calls, and business reviews
Enable Consistent Execution: Develop and enforce sales playbooks, ensuring process adherence, data hygiene, and integrity across the funnel
Cross-Functional Alignment: Act as the connective tissue between Sales & Marketing (partnering with Marketing Operations to ensure seamless lead flow and alignment on pipeline creation) and Sales & Post-Sales (partnering with Post-Sales Operations to ensure smooth handoffs and consistent customer experience)
Partner with Revenue Systems: Define business requirements and collaborate with our Revenue Systems team to ensure tools and technology are aligned with sales needs
Stakeholder Management: Engage and influence senior stakeholders (VPs, FLMs) with data-driven insights and operational recommendations

What we offer

Competitive compensation, including equity in the company
Generous vacation days so you can rest and recharge
Health perks such as private healthcare
Fitness perks such as an onsite gym & fitness app subsidy
Flexible compensation plan to help you diversify and increase the net salary
Unforgettable Perk events, including travel to one of our hubs
Spring Health - Get access to 12x therapy & 12x coaching sessions per year!
Exponential growth opportunities
VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice
Work from anywhere in the world allowance of 20 working days per year

Fulltime

Senior Manager, Sales Operations

As we scale and mature our Revenue Operations team, we are now looking for a Sen...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

7+ years in Revenue Operations or Sales Operations within a B2B SaaS scale-up, with deep expertise in scaling global sales organizations
3+ years managing and developing high-performing RevOps teams
Track record of designing, implementing, and optimizing sales processes (New Business and Expansion) from the ground up, with strong focus on scalability
Deep understanding of end-to-end GTM processes and handoffs from Marketing to Sales and to Customer Success
Experience implementing and embedding a sales methodology in partnership with Sales Enablement to drive consistency and effectiveness
Deep understanding of GTM funnel dynamics (lead to signature into post-sales) and proven ability to drive improvements in pipeline creation, conversion, deal velocity, win rates, revenue growth and retention
Experience supporting both SMB/high-velocity and MM/ENT/complex sales motions across multi-product lines
Comfortable partnering with senior sales leaders (VPs to frontline managers) to influence strategy and execution
Strong analytical skills, with the ability to translate data into actionable insights and recommendations
Experience working closely with Marketing Ops and Post-Sales Ops to ensure alignment and handoff excellence

Job Responsibility

Lead & Develop a High-Performing Team: Manage, coach, and grow a team of 4–6 Sales Operations professionals, fostering a culture of accountability, ownership, and continuous improvement
Own the Sales Funnel: Oversee the operational effectiveness of the full sales funnel from lead to signature – across partnerships, SDR (prospecting and qualification), and AE (sales execution) teams - for New Business and Expansion sales motions
Process Design & Optimization: Build, implement, and continuously improve sales processes to support SMB, Mid-Market, and Enterprise sales motions with varying velocity and complexity
Build scalable processes for a global sales organisation of 200+ sellers
Implement Sales Methodology: Partner with Sales Enablement to roll out and operationalize a standardized sales methodology, embedding it into processes, systems, playbooks, and cadences to drive consistent execution
Drive Funnel Performance: Partner with Sales Leadership to improve rep efficiency, pipeline generation, conversion rates, deal velocity, and win rates
Establish Sales Cadence: Design, implement and optimise sales operating rhythms for SDR and AE teams, including pipeline reviews, forecast calls, and business reviews
Enable Consistent Execution: Develop and enforce sales playbooks, ensuring process adherence, data hygiene, and integrity across the funnel
Cross-Functional Alignment: Act as the connective tissue between Sales & Marketing (partnering with Marketing Operations to ensure seamless lead flow and alignment on pipeline creation) and Sales & Post-Sales (partnering with Post-Sales Operations to ensure smooth handoffs and consistent customer experience)
Partner with Revenue Systems: Define business requirements and collaborate with our Revenue Systems team to ensure tools and technology are aligned with sales needs

What we offer

A competitive compensation package, including equity options in TravelPerk
25 days annual leave plus bank holidays
Company Pension Plan with Aviva
Private medical insurance from Bupa
Life insurance with Zurich
Income Protection + Wellbeing App with Unum
Access to voluntary dental insurance through Bupa
Tax-efficient schemes such as Cycle2Work & electric car leasing via Octopus
Discounts on 12-month gym memberships with GymFlex
Spring Health - Get access to 12x therapy & 12x coaching sessions per year! - a mental health support tool with access to therapists year round

Fulltime

Global Category Senior Manager - Enterprise SaaS and Digital Apps

We are seeking an individual who thrives in ambiguity, capable of driving catego...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Proven expertise in SaaS procurement, lifecycle management, and supplier governance
Strong knowledge of SaaS licensing, subscription pricing, and service-level frameworks
Familiarity with procurement platforms such as Ariba, ERP systems, and analytics tools for SaaS management
Doctorate degree and 5 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Master degree and above 12 + years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
And 2 years of managerial experience directly managing people and/or leading teams, projects, or programs.

Job Responsibility

Own and evolve the global category strategy for Enterprise SaaS and Digital Applications
Partner with Technology, HR, Finance, and other stakeholders to align SaaS platforms with business priorities
Lead complex global negotiations for ERP, CRM, HRMS, and collaboration tool contracts, ensuring cost optimization and governance
Anticipate SaaS industry shifts and recommend adoption of emerging digital apps to drive workforce efficiency
Build sourcing roadmaps for enterprise application ecosystems to support Amgen’s digital transformation
Lead the creation of robust, financially grounded business cases (e.g., build vs. buy, total cost of ownership, should cost modelling, supplier consolidation) that support procurement decisions and drive measurable impact including operational efficiencies, and risk management
Stay ahead of market shifts in the Software Industry— innovations, product information, - selling techniques, delivery models and risk trends—and translate insights into actionable strategies for Amgen
Design and drive a multi-year sourcing roadmap for Software in alignment with stakeholder strategies, annual plans, to facilitate Technology's support of Amgen’s broader vision
Coordinate across regions to deliver cohesive procurement plans and project pipelines, aligning category execution with business priorities across globally
Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation back into Amgen’s Technology sourcing strategy

Senior Sales Manager

As a part of the AMD Global Account Team supporting Supermicro, this role will p...

Location

Singapore , Singapore

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering or a relevant technical field
Master’s degree (MSEE) or MBA preferred
Strong communicator with the ability to translate customer needs into internal action
Strategic thinker with a long‑term, growth‑oriented perspective
Deep understanding of the ANZ & ASEAN ecosystems
Willingness to travel as required
Demonstrated success in a comparable regional role
Strong sell‑through and sell‑out experience, ideally within semiconductors
Established relationships with channel partners, distributors, and/or retailers across APAC
Experience operating effectively in a cross‑matrix organization

Job Responsibility

Define and implement sales-out strategies and quality account plans that grow revenue base and market share for AMD through Supermicro platforms
Define and execute the regional enterprise sales-out/sell-through strategy with the customer
Grow enterprise CPU & GPU sales & market share
Be part of a global AMD enterprise sales-out team and work with a network of sales-out specialists, FAEs and generalists to drive the customer’s direct sales bid participation and distribution/partner sales opportunities
Partner with executives, pre-sales and product marketing organizations on business growth opportunities
Expand business relationships with key stakeholders
Establish a quarterly business review cadence
Organize and support events and training and leverage AMD marketing & event teams to enhance AMD presence and amplify the partnership
Work closely with AMD Business Units to ensure the necessary operations requirements are in place to drive efficient transactions with the customer
Coordinate and close sales pipeline opportunities between the customer’s regional teams and AMD

Senior Enterprise Account Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

France , Paris

Salary:

74000.00 - 92000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of professional experience in Strategic Partnership, Key Account Management and/or Connectivity role at a global technology or tech hospitality company
Fluent verbal/written communication and presentation skills in English and French
Experience with API integrations strongly preferred
World class account management experience with strong track record of successfully growing a book of business/geographic area and building enduring and successful client relationships
Experience in the hospitality technology space, knowledge of OTA specifications
Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs
Extremely data driven in the decision-making process to ensure timely, impactful and accurate actions are taken
Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams
Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment
Strong executive presence and the ability to effectively influence top leaders internally and within the industry

Job Responsibility

Own a portfolio of Airbnb’s key partners and act as the key representative for these partners
Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels
Develop strong and trusting relationships with executives and decision makers/key influencers within your API & Enterprise customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met
Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities
Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth
Support partners through deep understanding of API and technical integrations
Educate clients on our product roadmap and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience
Represent Airbnb in external meetings and industry events

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

Senior Product Operations Manager

The Global Digital Experience team at Uber is responsible for building and scali...

Location

United States , San Francisco; Sunnyvale

Salary:

162000.00 - 180000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

6+ years of experience in Product Operations, Operations, Strategy & Operations, Management Consulting, or a similarly analytical and cross-functional role
Bachelor’s degree with a strong record of academic achievement
Demonstrated experience owning complex, multi-stakeholder portfolios with significant business impact in a scaled product or enterprise environment
Strong analytical fluency, with the ability to independently interrogate data, define measurable success metrics, and connect product performance to business outcomes
Experience leading large-scale, global or multi-region product launches and operational transformations
Proven ability to design and institutionalize scalable operating models, governance frameworks, and durable mechanisms that extend beyond individual programs
Excellent written and verbal communication skills, with demonstrated experience influencing senior stakeholders and driving executive-level alignment
Strong intuition for user experience, particularly within operational environments involving trust, safety, accessibility, or regulatory complexity
Experience leading enterprise AI or GenAI integrations within scaled operational or platform environments
Familiarity with products serving large-scale Support Operations, Sales Operations, or other enterprise operational verticals

Job Responsibility

Own the strategic Product Operations portfolio for a defined Support vertical, setting priorities, sequencing investments, and ensuring alignment with company-wide objectives
Co-shape the vertical product vision and roadmap by translating operational insights, scalability constraints, business trade-offs, and long-term platform considerations into clear decision frameworks
Define and lead the enterprise AI transformation roadmap for the vertical, ensuring GenAI and automation initiatives deliver measurable step-change improvements in productivity, quality, and operational intelligence
Serve as the primary Product Operations interface for senior leadership, driving alignment on strategic trade-offs, investment decisions, and success metrics
Design and institutionalize scalable operating models, governance mechanisms, and feedback loops that enable enterprise-grade deployment across diverse regional and regulatory contexts
Advise Product and Engineering teams on global feasibility, long-term maintainability, compliance requirements, and operational durability of proposed solutions
Lead structured go-to-market and change management strategies for global rollouts, ensuring readiness, adoption, and measurable business impact
Define and own the performance measurement framework for the vertical, proactively identifying performance gaps, adoption barriers, and opportunities to unlock incremental and step-change value
Surface post-launch insights and systemic patterns to influence ongoing roadmap evolution and continuous product improvement
Elevate Product Operations standards across the organization by codifying best practices, strengthening decision-making mechanisms, and improving how enterprise products are built and scaled

What we offer

Eligibility to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits (details at provided link)

Fulltime

Senior Manager, LATAM Sales

The LatAm Leader will be responsible for driving growth, regional strategy, and ...

Location

United States , San Francisco

Salary:

331000.00 - 395000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS sales or regional business leadership roles
At least 3 years managing quota-carrying teams
Proven success leading in a high-growth, matrixed environment across multiple markets
Track record of exceeding revenue goals while building sustainable team performance and culture
Experience working with both direct sales and partner-led GTM models
Outstanding communication skills in English and Portuguese

Job Responsibility

Define and execute a multi-year go-to-market strategy to grow Intercom’s presence across LATAM, with a focus on Brazil
Develop and implement scalable sales processes for both partner-led SMB and sales-led MM/ENT segments
Collaborate with global revenue operations, enablement, and marketing to localize messaging and optimize demand generation
Represent the LATAM region in global leadership forums, providing insights and market intelligence to shape company-wide priorities
Directly manage five sellers (Account Executives and Relationship Managers) across Brazil and RoR (rest of region)
Work closely with Partnerships Manager and associated partner teams to drive SMB acquisition and expansion
Partner with cross-functional teams-including CSM, SE, and SDR-who report into global functions but support LATAM, ensuring strong collaboration and alignment on customer outcomes
Build a culture of accountability, growth mindset, and performance within the LATAM team
Own regional pipeline and forecasting accuracy across all LATAM segments
Partner with revenue operations to ensure robust forecasting and adherence to global sales processes

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Select Country

Senior Sales Strategy & Operations Manager, Global Enterprise

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?