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We’re looking for an analytical, curious, and impact-driven Principal Sales Operations Manager to join our Revenue Operations team. Our departmental mission is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. This is a unique opportunity to build and scale the new enterprise operations function at Intercom. You’ll be the founding enterprise sales operations leader, responsible for defining the operations playbook, building cross-functional relationships, and establishing the foundations that let our enterprise sales team establish Fin as the default AI solution for large-scale customer support organizations.
Job Responsibility:
Act as a trusted advisor and strategic partner to Global Enterprise sales leaders
Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting
Own and drive cross-functional projects
Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations
Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks
Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights
Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements
Requirements:
Bachelor’s Degree
7+ years of experience in Sales / Field Operations, ideally within a high-growth SaaS or AI company
Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc.
Exceptional analytical and data modeling skills: expert in Excel/Google Sheets
able to translate complex data into actionable insights
Strong project management skills: able to manage multiple projects from scope to delivery
organized and detail-oriented
Exceptional communication: clear, concise written and verbal skills
adept at presenting insights and recommendations to leadership
Strategic business acumen: able to translate sales strategy into operational plans
proactive, structured problem-solver with good judgment
Nice to have:
Experience with Tableau, Clari, Gong, Outreach, SQL
Experience with working closely with Enterprise Sales Operations
What we offer:
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage