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Senior Sales Strategy & Operations Manager, Global Enterprise

intercom.com Logo

Intercom

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Location:
United States , San Francisco

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Category:

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Contract Type:
Not provided

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Salary:

191000.00 - 238650.00 USD / Year

Job Description:

We’re looking for an analytical, curious, and impact-driven Principal Sales Operations Manager to join our Revenue Operations team. Our departmental mission is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. This is a unique opportunity to build and scale the new enterprise operations function at Intercom. You’ll be the founding enterprise sales operations leader, responsible for defining the operations playbook, building cross-functional relationships, and establishing the foundations that let our enterprise sales team establish Fin as the default AI solution for large-scale customer support organizations.

Job Responsibility:

  • Act as a trusted advisor and strategic partner to Global Enterprise sales leaders
  • Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting
  • Own and drive cross-functional projects
  • Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations
  • Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks
  • Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights
  • Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements

Requirements:

  • Bachelor’s Degree
  • 7+ years of experience in Sales / Field Operations, ideally within a high-growth SaaS or AI company
  • Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc.
  • Exceptional analytical and data modeling skills: expert in Excel/Google Sheets
  • able to translate complex data into actionable insights
  • Strong project management skills: able to manage multiple projects from scope to delivery
  • organized and detail-oriented
  • Exceptional communication: clear, concise written and verbal skills
  • adept at presenting insights and recommendations to leadership
  • Strategic business acumen: able to translate sales strategy into operational plans
  • proactive, structured problem-solver with good judgment

Nice to have:

  • Experience with Tableau, Clari, Gong, Outreach, SQL
  • Experience with working closely with Enterprise Sales Operations
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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