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PagerDuty Logo PagerDuty · IT - Administration

Senior Sales Strategy and Operations Analyst

United States 99000.00 - 149600.00 USD / Year · Job Posted June 09, 2026
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Job Description

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. We are seeking a Senior Sales Strategy & Operations Analyst to support our global commercial sales teams, primarily across North America and EMEA. This role will be a critical partner to commercial leadership and sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights.

Job Responsibility

  • Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization
  • Serve as a strategic business partner to the AVP of Commercial Sales
  • Serve as primary point of contact for commercial teams on operational needs and process questions
  • Support weekly/monthly forecasting processes and pipeline reviews
  • Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation)
  • Identify operational inefficiencies and design solutions to improve team productivity
  • Partner with Finance, IT and other peers on cross functional projects
  • Document and maintain standard operating procedures for commercial sales operations
  • Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation)
  • Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability
  • Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data)
  • Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification)
  • Ensure data integrity across Salesforce, Tableau, and other sales tools
  • Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues

Requirements

  • 3-5 years of experience in sales operations, revenue operations, or strategy & operations
  • Strong proficiency in Salesforce (reports, dashboards, data management)
  • Advanced Excel/Google Sheets skills and experience with data analysis
  • Proven ability to build scalable processes and drive operational improvements
  • Excellent communication skills and ability to partner cross-functionally
  • Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders
  • Self-starter with strong project management capabilities

Nice to have

  • Experience with Tableau or similar BI tools or SQL skill
  • Background supporting commercial/mid-market sales teams
  • Familiarity with BDR/SDR operations and lead routing
  • Experience in SaaS or technology sales environment

What we offer

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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