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The Global Senior Sales Solutions Manager (Pre-Sales) plays a critical role executing high-impact Uber Delivery wide digital led transformation initiative and continuously improving digital experience for our Commercial teams, and ensuring business values are delivered to the organization. You will work with cross-functional leads from Business Stakeholders, Center of Excellence, Technical Solution Architect(s), Business Technology Engineering(IT), Analytics, Regional Ops, Change Management, to design, build, deploy the future state business capabilities in a continuous improvement motion.
Job Responsibility:
Manage a team of 5-6 Sales Solutions Manager on location
Translate business requirements into technical requirements, managing backlog, prioritizing features based on Commercial needs and business value, creating user stories, defining acceptance criteria, and measuring OKRs
Be accountable to the success of each feature release end-to-end, from user stories creation, feature planning, UAT, hypercare support, and measuring business value delivered
Ensure that our suite of sales applications deliver business capabilities that meet the needs of our customers
Gather, analyze feedback from different stakeholders, then create user stories, maintain backlog, plan and prioritize business capabilities development that align with business strategy
Develop detailed product feature specifications and ensure they’re clearly understood by relevant teams, develop feature-release plans, and set expectations for delivery of new and/or updated features
Participate in daily scrum meetings, sprint planning, and sprint reviews with the development team
Create and maintain UAT library and prioritize defects
Be a problem solver - help identify problems as they arise, be able to lead and contribute to solutions to these problems, be they technical, process, and/or logistical
Identify gaps or conflicts in requirements, handle risks & UAT defects and drive toward resolution
Partner with Training and Enablement to ensure systems training content is accurate and its readiness
Act as the primary point of contact for the development team and stakeholders regarding business application-capabilities and related issues
Have strong business acumen, serve as an ambassador to help drive future state process and tech adoption with our cross-functional teams
Develop thought partnership with BTE (aka IT) and Commercial leads, leveraging AI in combination of different business applications to help accelerate our digital transformation
Requirements:
Minimum 7+ years as a Product Owner/Business Systems Analysts role for Salesforce or similar SaaS platforms as well as have worked with different teams across engineering, design and business in a complex organization matrix environment
Minimum 3+ years in management role
Experience leading complex, large scale cross-teams, cross-functional initiatives that involved process improvements in sales, marketing, finance, operations for B2B
Strong problem solving and analytical skills with track record of using objective data and metrics to back up assumptions, recommendations, and decisions
Proficiency in SQL, JIRA, CPQ, Genesys Cloud, Dialpad, Groove and Salesforce, SaaS and or similar platforms
Bachelors Degree Obtained
Nice to have:
Experience with vendor management for both products and professional services areas
Experience as technical program management/project management
Excellent written and verbal communication skills including ability to deliver program status, roadmaps, business outcomes & impacts, and metrics
Knowledge of Compliance (SOX, GDPR, PII), Scaled Agile Framework, Data Governance Framework
Experience in User Experience design
Experience in maintaining UAT library
Certified SAFe Product Owner/Product Manager or Certified Scrum Product Owner