Senior Sales Operations Representative

• Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing
• Ensure all government, customer and seller requirements are followed on orders (DPAS ratings, due dates, contract requirements for purchasing and SLA’s)
• Works closely with appropriate Services and Project Management team(s) on large projects
• Responsible for order management coordination on all customer rollouts
• Provide consistent status updates for orders, quotes, or other requests to sales coworkers
• Proactive interaction with customers to provide order status updates, quotes or other requests as needed to provide exception customer outcomes
• Ability to assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint)
• Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources
• Promptly process orders via SPS (Sales Productivity Suite) and AS400 systems
• Web order processing through the Sales Order Router
• Manage bids entry, amend, and win bids in the Bid Router, as needed
• Ensure proper purchasing contract(s) and terms are selected upon order entry
• Daily maintenance of sales order routers and sales order manager screens
• Ensure all started tasks are seen through to completion
• Facilitate and follow up on Customer Relations/ServiceNow Request to ensure a frictionless order flow experience for customers, and sales coworkers
• Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router
• Train and mentor new and existing coworkers
• Leverage appropriate contract vehicles and pricing schedules for specified customers
• Have advanced understanding and maintain in-depth knowledge of relevant products, contracts, or business segment requirements
• Leverage/seek internal and external training opportunities to continually develop product knowledge and sales skills
• Complete Partner Product accreditation to further advance skillsets in solutions and services sales
• Build trusted customer relations so you can be second in command when the Account Manager or Account Manager Team(s) is out of the office or traveling
• Proactively provide pertinent information to client(s) and account manager (s)
• Develop good working relationships with internal departments
• Have a high sense of urgency to go above and beyond
• to provide an exceptional customer experience

• 2+ years experience within Operations or Sales
• Associates degree or relevant experience
• Proficient in Microsoft Office applications
• Excellent communication skills, both oral and written using a variety of styles and techniques appropriate to the audience
• Effective interpersonal skills, with ability to flex style based on the audience
• Ability to develop trusted relationships with customers and coworkers
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
• Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
• Demonstrated ability to deliver exceptional customer interactions
• Demonstrates a high sense of urgency to go above and beyond to provide an extraordinary customer experience
• Proven ability to undertake and successfully complete special projects

• For CDW coworkers, a minimum “Exceeded Expectations” PMP (Performance Management Process) evaluation for at least 2 consecutive years
• Bachelor’s degree
• Yellow Belt Certification (process focused)
• Partner Certification(s)
• Prior experience in selling computer hardware, software, solutions, or services
• Certifications in Advanced Technology
• Working knowledge of internal CDW systems (AS400/SPS, Certinia and CPQ)
• Consistently and independently delivers quality work and receives high customer satisfaction on bi-annual effectiveness survey

Annual bonus target of $30,000 subject to terms and conditions of plan