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Senior Sales Operations Manager

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Pleo

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Sales

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Job Description:

We are looking for a highly strategic and execution-focused Senior Sales Operations Manager to act as both a leader and a hands-on operator. This role will drive sales performance, operational rigor, and execution alignment across the sales organization. You will own the operational heartbeat of Sales, leading forecasting rigour, pipeline inspection cadences, performance reviews, and sales process governance. You will also directly produce analysis, narratives, and insight packs that enable the CRO and leadership team to make fast, informed decisions.

Job Responsibility:

  • Own the core sales operating rhythm: forecasting, pipeline reviews, deal inspection sessions, and weekly/monthly performance checkpoints
  • Diagnose funnel performance, identify bottlenecks, and recommend actions to improve velocity, conversion, and predictability
  • Ensure sales leaders have a clear line of sight into trends, risks, and actions required
  • Own monthly and quarterly business reviews (MBRs/QBRs)—including insight synthesis, narrative building, and executive presentation materials
  • Partner with analytics and systems teams to translate data into operational intelligence—not raw reporting
  • Provide proactive insights to guide strategic priorities and performance improvement
  • Own the end-to-end Sales Process (Lead to Opportunity to Close) definition and documentation
  • Define and refine rules of engagement, and operational expectations with clear accountability
  • Own territory management and book of business roll-outs and maintain sales structure
  • Monitor and enforce process adherence to ensure consistency, scale, and operational maturity
  • Act as the primary business owner for sales functionality within the CRM
  • Evaluate and recommend new sales technology solutions based on business need and ROI
  • Support the monthly/quarterly commission calculation process by ensuring sales credit and compensation data is accurate in the CRM for handoff to Finance/Comp tools
  • Lead and coach a small operations team while personally owning high-impact work streams, decisions, and executive outputs
  • Balance leadership responsibilities with direct ownership of analyses, content, and operational processes

Requirements:

  • +10 years experience in Sales Operations, Revenue Operations, or GTM leadership roles within a SaaS or high growth B2B environment
  • Demonstrated experience working closely with CROs or Sales Leaders in a performance-driven operating model
  • Mix of strategic leadership and hands-on operational ownership
  • Executive-level communication, narrative creation, and business storytelling
  • Strong command of SaaS commercial metrics, forecasting methodologies, sales funnel dynamics, and operating cadences
  • Ability to drive execution discipline and influence senior leaders through operational clarity—not authority
  • High judgement, structured thinking, prioritisation, and an ability to operate in ambiguity
  • Experience scaling a sales function through growth, GTM evolution, or operational maturity phases
  • Familiarity with CRM/forecasting tools and BI platforms (at the insight and governance level)
What we offer:
  • Your own Pleo card (no more out-of-pocket spending!)
  • Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
  • Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
  • We offer 25 days of holiday + your public holidays
  • Option to purchase 5 additional days of holiday through a salary sacrifice
  • We use MyndUp to give our employees access to free mental health and well-being support
  • Paid parental leave

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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