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Senior Sales Operations Manager, Enhanced Market Sales Operations

United States Employment contract 103500.00 - 174000.00 USD / Year · Job Posted May 26, 2026
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Job Description

As a Senior Sales Operations Manager, you will play a pivotal role in shaping and executing the compensation planning and performance design agenda for Zillow’s Enhanced Markets. This role requires deep expertise in sales operations, a strong analytical mindset, and the ability to collaborate cross-functionally to deliver scalable solutions and actionable insights that drive revenue growth and operational effectiveness. The focus is on designing, analyzing, and optimizing compensation strategies and performance measures.

Job Responsibility

  • Recommend compensation mechanics and performance measures that drive productivity and align with strategic goals
  • Guide and build quota assignments using financial forecasts, ensuring quotas are equitable, achievable, and aligned with business objectives
  • Deliver actionable insights through analyses of key metrics such as compensation performance, attainment trends, cost of sales/ROI, and regional performance versus supply and demand
  • Ensure all data and reporting needed to support the processing of compensation payouts is provided to the Sales Finance team
  • collaborate with Sales Leadership to resolve compensation cases and address exceptions
  • Develop and implement variable compensation structures, including new leveling guides, to drive desired behaviors and support business objectives
  • Track performance for SPIFFs and incentives, and provide recommendations to optimize program effectiveness
  • Lead audits on compensation attainment, partner network status, and process compliance to ensure accuracy and alignment with HR and legal requirements
  • Support the operationalization of new sales initiatives and process improvements across the organization.

Requirements

  • 8+ years of experience in Sales Operations, Business Operations, Sales Planning, or a related field, with a proven track record of delivering results in a high-growth, matrixed environment.
  • Deep knowledge across multiple sales operations domains, with organization-leading specialization in areas such as compensation design, sales analytics, or performance management.
  • Demonstrated ability to resolve complex issues in creative and effective ways, using professional concepts and company objectives.
  • Strong analytical skills, with proficiency in tools such as Salesforce, Tableau, Excel, and other business intelligence platforms.
  • Experience working cross-functionally to drive operational excellence and strategic outcomes.
  • Excellent communication skills, with the ability to translate data into actionable insights and influence stakeholders at all levels.
  • Bachelor’s degree required
  • advanced degree preferred.

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