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As a Senior Sales Operations Manager, you will play a pivotal role in shaping and executing the compensation planning and performance design agenda for Zillow’s Enhanced Markets. This role requires deep expertise in sales operations, a strong analytical mindset, and the ability to collaborate cross-functionally to deliver scalable solutions and actionable insights that drive revenue growth and operational effectiveness. The focus is on designing, analyzing, and optimizing compensation strategies and performance measures.
Job Responsibility
Recommend compensation mechanics and performance measures that drive productivity and align with strategic goals
Guide and build quota assignments using financial forecasts, ensuring quotas are equitable, achievable, and aligned with business objectives
Deliver actionable insights through analyses of key metrics such as compensation performance, attainment trends, cost of sales/ROI, and regional performance versus supply and demand
Ensure all data and reporting needed to support the processing of compensation payouts is provided to the Sales Finance team
collaborate with Sales Leadership to resolve compensation cases and address exceptions
Develop and implement variable compensation structures, including new leveling guides, to drive desired behaviors and support business objectives
Track performance for SPIFFs and incentives, and provide recommendations to optimize program effectiveness
Lead audits on compensation attainment, partner network status, and process compliance to ensure accuracy and alignment with HR and legal requirements
Support the operationalization of new sales initiatives and process improvements across the organization.
Requirements
8+ years of experience in Sales Operations, Business Operations, Sales Planning, or a related field, with a proven track record of delivering results in a high-growth, matrixed environment.
Deep knowledge across multiple sales operations domains, with organization-leading specialization in areas such as compensation design, sales analytics, or performance management.
Demonstrated ability to resolve complex issues in creative and effective ways, using professional concepts and company objectives.
Strong analytical skills, with proficiency in tools such as Salesforce, Tableau, Excel, and other business intelligence platforms.
Experience working cross-functionally to drive operational excellence and strategic outcomes.
Excellent communication skills, with the ability to translate data into actionable insights and influence stakeholders at all levels.