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This role is a key position that will be responsible proactively soliciting and managing group business in the assigned vertical markets and the assigned geographical market. Actively up-sells to maximize revenue opportunities. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer & guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers to continue to grow the account.
Job Responsibility:
Make personal visits, when necessary to target areas and call on Companies and associations located in a specific market or area
Book meetings, conferences, and social guests from assigned areas
Dedicate majority of time to direct telephone sales
Rework and maintain old account files and solicit new accounts
Respond to all correspondence from assigned areas and trace dates for reworking and follow up
Set-up site inspections and follow through
Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association
Maintain a constant contact with Corporate and Association meeting planners
maintain membership and contacts in hotel industry associations
Maintain a working relationship with departments interacting with convention groups
Develop new accounts
Stay abreast of industry trends and make recommendations of changes, which would affect operations
Maintain accurate forecast and recap information
Set-up and conduct site inspections for entire property
Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis
Requirements:
Bachelor’s degree or equivalent experience
5+ years’ experience as a Sales Manager in a hotel/resort environment
SalesForce (Delphi) experience preferred
Ability to effectively communicate verbally and in written form with the public as well as other team members
Essential statistical and analytical skills required to identify revenue opportunities and shortfalls
Ability to work both independently and cross-functionally to achieve goals
Ability to thrive in a multi-tasked and fast-paced environment
Someone with the availability to work when the events are happening, i.e. weekends, nights and holidays