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The Senior Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Senior Sales Manager will work in conjunction with the Director of Sales to achieve the hotel’s revenue and market share goals for one or more properties. The focus of sales may vary based on the respective property the associate is assigned to (i.e. Leisure, Business Travel, Group, SMERF). This role will also serve as a mentor/trainer for members of the Sales team.
Job Responsibility:
Effectively attain assigned sales and revenue goals, as well as solicitation call goals, while also training/mentoring others to do the same
Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Leisure, SMERF, Business Travel (BT) and/or Groups, as applicable by property
Monitor and evaluate trends within your market segment
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Adheres to Aimbridge Hospitality’s established regulations, company standards, sales standards and sales metrics related
Develop a full working knowledge of the operations and policies of the hotel and applicable departments
Maintain strong visibility in local community and industry organizations, as applicable
May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc
Attend daily/weekly/monthly meetings and any other functions required by management
Perform any other duties as requested by the General Manager or Director of Sales
Access to back of house areas of the hotel and sensitive information
Interact and occasionally have unsupervised contact with guests and/or colleagues
Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
Drive safely on behalf of the company for business reasons
Maintain a high level of trust and responsibility
Represent the company with certain level of reputation and good character as well as exercise sound judgement
Requirements:
High School diploma or equivalent required with at least 2 years of previous Hotel Sales experience
Must have a valid driver’s license for the applicable state
Must possess developed verbal and written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients
Experience with professional selling skills desired: opening, probing, supporting, closing
Must be proficient in general computer knowledge especially Microsoft Office products
Must be able to work independently and simultaneously manage multiple tasks