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Responsible for the effective management of several industries accounts portfolio, maximizing the sales (customer share and market share) & presence of the GS portfolio within the different accounts within the specific industry in the country. Building strong relationship with different customer stakeholders on all levels. Key KPIs include: Order Book Margins; Business Development - Customers; Customer satisfaction; Bid hit rate; Recurring business.
Job Responsibility:
Responsible for the effective management of several industries accounts portfolio, maximizing the sales (customer share and market share) & presence of the GS portfolio within the different accounts within the specific industry in the country
Building strong relationship with different customer stakeholders on all levels
Develop overall Sales & Marketing strategy for several industries & ensure the development of supporting strategies by the LOB
Develop the annual business plan budget and targets for the assigned sectors
Ensure feed in to annual country plans where accounts cross into multiple countries
Identify new potential opportunities for existing products in the assigned sectors
Ensure the implementation & development of strong account management in the different accounts
Develop and train account team to ensure they’re up to date with account management concepts
Ensure the ongoing maintenance & development of Industry knowledge by supporting & contributing to virtual industry Special Interest Groups (SIGs)
Ensure appropriate marketing & pricing strategies are developed by account
Coordinate -with presales teams- awareness programs to ensure that the technical knowledge is maintained, and the account managers are aware of any new offerings
Work with subordinates to empower KM
Maximize and monitor overall industries’ sales forecasts against budgets, success of bids, customer satisfaction etc
Maximize penetration of portfolio in the different accounts in the industry
Look for opportunities to cross-sell and introduce new products & additional LOBs
Proactively ensure that strong credible clients’ relationships are developed and maintained
Ensure and build customer satisfaction - ultimate escalation point for any Account customer complaints issues
Work with appropriate Head of Projects and COM to ensure customer excellence through: Monitoring Project status
Monitoring change requests
Monitoring & supporting bids
Monitor overall competitive situation, opportunities and threats in the industry
Develop with the country manager and account managers appropriate account marketing plans (e.g. events, local presentations, etc.)
Requirements:
Excellent team leading skills
Excellent sales and marketing skills
Excellent communication, interpersonal and negotiation skills
Excellent problem-solving skills
Excellent presentation skills
Excellent command of English
Preferable previous technical experience in the Telecom industry
Bachelor's degree in Engineering, or a related field