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The Senior Sales Manager is primarily responsible for outbound sales prospecting, appointment setting and selling into assigned markets, managing customer inquiries through a variety of lead sources for larger corporate segment prospects. The candidate would have established market expertise for 5+ years of experience in Group Meetings and Events segment. They leverage and build upon existing and new relationships with customers, and access needs/requirements and objectives to align customer preferences with the hotel and conference center’s 248 Guestrooms and 52,000+ Event, Catering and Conference space. Candidate will be responsible for being on site for all Site Inspections, Tours, Fam Trips, Large Group Arrivals/Pre-cons, averaging 32 hours per month (commuting to hotel would be considered an on own expense). As well, participation through video calls presence on core meetings such as Sales Meetings, Group rooms scrub meetings and other selected meetings of Sales and Operations importance as prescribed by the property Director of Sales. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery. This Senior Sales Manager will process business correspondence, create compelling proposals and generate contracts and other related booking documentation as required. This position requires excellent and experienced selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, space and pattern efficiencies. As the Senior Sales Manager, this position will be called upon as a leader of the greater Sales Team and administrative staff.
Job Responsibility:
Proactively prospecting into assigned markets and building strong relationships with existing accounts through both tradeshow participation, outside calls and in house entertainment, site tours and Fam Trips
Responding in a timely manner to incoming group/catering opportunities that are within assigned markets
Work collaboratively with other sales channels to ensure sales efforts are coordinated, complementary and not duplicative
Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them
Ensure business booked is within hotel parameters
Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence)
Actively up-sell each business opportunity to maximize revenue
Develop and manage catering sales revenue and operation budgets, and provide forecast reports
Build and maintain strong working relationships with key internal and external stakeholders
Understand and actively utilize company marketing initiative/incentives to close business
Follow up on opportunities uncovered by the business development manager and Pyramid GSO team
Identify and implement process improvements and best practices
Promote accountability to drive superior business results
Establish clear expectations for customers throughout the sales process
Effectively resolve guest issues that arise as a result of the sales process
Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand
Requirements:
Minimum of 5 years of relevant hotel or resort sales and marketing group and event sales experience in the hospitality industry
Relevant university or college qualification or degree
Understanding corporate market dynamics, enterprise level objectives and important aspects of business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans
Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data
Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management)
What we offer:
comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities
Sales Incentive Plan paid quarterly based on booking production up to an additional 20% of salary
reimbursement for mileage greater than that of a commuting distance to the hotel, trains / transportation, meals and entertainment with detailed records