Senior Sales Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Wuhan

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Senior Sales Manager position at Sheraton Grand Wuhan Hankou Hotel, responsible for maximizing revenue through sales techniques while maintaining guest loyalty, processing reservations and Marriott Rewards, and supporting Sales & Marketing operations.

Job Responsibility:

Contact appropriate individual or department to resolve guest calls, requests, or problems
Use sales techniques that maximize revenue while maintaining existing guest loyalty
Determine and give complimentaries to guests as gifts for their patronage
Promote awareness of brand image internally and externally
Process requests for redeeming Marriott Rewards points
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Enter Marriott Rewards information into appropriate software
Answer, record, and process all guest calls, requests, questions, or concerns
Perform general office duties to support Sales & Marketing
Assist management in training and motivating employees
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Develop and maintain positive working relationships with others
Monitor the performance of others to ensure adherence to quality expectations

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
No supervisory experience required
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community membership
Engaging experiences and thoughtful service

Additional Information:

Job Posted:
November 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Sales Manager